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Kelly Chrysler Dodge Jeep RAM - Service Center

Emmaus, PA

4.7
644 Reviews

644 Reviews of Kelly Chrysler Dodge Jeep RAM - Service Center

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January 05, 2019

Amazing Great customer service, awesome service, done in a timely order. Always a pleasure to work with this service center. They are always cordial and accom More

by rose123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2019

Great service Like the fact that they have weekend appointmenets. Went in for an oil change and a vehicle recall. Easy and convenient appointments and quick service More

by Gary123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thadd Taylor
January 04, 2019

Always Excellent Service. We've been buying and taking our vehicles to Kelly for years. This experience was no different. They were able to get me an appointment for routine More

by dpaulsac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe her name is Cindy? the very nice woman at the checkout counter
January 03, 2019

Great Service! My Jeep service writer is Dave Vrabel and he does a great job! Dave is attentive and keeps you updated with what is getting done to your vehicle. More

by JimG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2019

Excellent Service I took my Grand Cherokee to Kelly this morning for inspection/emissions and a lube and oil change. I was greeted promptly on arrival and my service o More

by maurerge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2019

Best service at Kelly. They really take care of you. Drove in with a low air in right front tire and no appointment. They took me in right away on a very busy day and I was out of there with a patched t More

by Freeman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2018

Super fast service Just needed an oil change and “trip” check and although they seemed very busy, waited only 30 minutes. Do enjoy the waiting area and complimentary w More

by susanj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unfortunately, I cannot remember the young man ‘s name but I know he was relatively new (4 months).
December 29, 2018

Great service Always have a great experience when going to get my car serviced at kelly jeep Dave always takes great care and keeps me informed and is very helpfu More

by Jazzman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2018

Poor treatment Took our vehicle in for a recall and they joy rided the vehicle that dash lights came on and lied about it! spilled the change cup in the door and was More

by kimber231
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Thadd Taylor
Dec 28, 2018 -

Kelly Chrysler Dodge Jeep RAM responded

kimber231, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Chrysler Dodge Jeep RAM. Please reach out to me on my personal cell phone, 610-972-5496, so that I can address your concerns. Sincerely yours, Dan Moyer, Fixed Operations Manager Kelly Chrysler Dodge Jeep RAM or David LaBar, 610-659-4040, General Manager Kelly Chrysler Dodge Jeep RAM.

December 25, 2018

Recent Service Appointment Working with Dave Vrabel is a real pleasure. Shuttle service was prompt and the driver, John, was a pleasure to talk to. Not much more to say. More

by Ted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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