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Kelly Chrysler Dodge Jeep RAM - Service Center

Emmaus, PA

4.5
648 Reviews

648 Reviews of Kelly Chrysler Dodge Jeep RAM - Service Center

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January 12, 2021

They Take good care of my RAM and very satisfied with service work done , they go beyond going over my truck and gives a great 27 point report card what is good or what it needs--Great Valet pick-up whi More

by suprcrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark-- service adviser
Jan 15, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

December 30, 2020

Very reliable and on time. No pressure to have additional work done. Work was thorough and car was clean on inside. Would recommend highly to others More

by Frzap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for the wonderful review of Kelly Chrysler Dodge Jeep RAM. We appreciate your business. Please feel free to reach out to us if you have any questions. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

December 30, 2020

I brought my Jeep in for routine servicing and state inspection and emissions and had a very good experience. I got fast, courteous service and exactly what I requested. My service advisor, Dave Vra More

by maurerge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

December 26, 2020

Dave went out of his way to have my truck washed at another location after my oil change because the wash on site was out of service. THAT was very much appreciated. More

by chrisdawson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2020 -

Kelly Chrysler Dodge Jeep RAM responded

Chris, Thank you for taking the time to write such a wonderful review. Our goal is to be the number one dealership in the country in customer satisfaction. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

December 25, 2020

called about problem with GPS system not working. was told to bring in and get looked at. they looked at system and told me what was wrong and that they ordered replacement. will call when it comes in More

by RSolt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2020 -

Kelly Chrysler Dodge Jeep RAM responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

December 03, 2020

Scheduling was convenient and easy. The repair service was excellent. My car was completed on time, within the cost quoted. I would recommend Kelly service for Mitsubishi. More

by Chewtoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

November 28, 2020

At first it was not a pleasant experience, the service tech couldn’t find my maintenance contract to no fault of his own. So I had to over to Kelly Risk and speak with Cliff and then the visit got better More

by tigar5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2020

Making an appointment for service couldn’t be easier. Love that you drive right in, service well done, and the car wash is a plus‼️ More

by Latitude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Kelly Chrysler Dodge Jeep RAM responded

We cannot thank you enough for your wonderful review of Kelly Chrysler Dodge Jeep RAM and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

November 20, 2020

Dave Vrabel is highly competent and professional in his job. I've been a long term customer for over 20 years. He is upfront, honest, dedicated and accommodating. I have 2 vehicles and both are serviced a More

by Maryanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy at front desk is always friendly and helpful.
Nov 23, 2020 -

Kelly Chrysler Dodge Jeep RAM responded

Maryanne, Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

November 20, 2020

Car service: great representative great service ! Good to see people wearing masks and social distancing. Frustrated with tire alarm, tires were at 31 instead of 33. More

by Jan.W
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Kelly Chrysler Dodge Jeep RAM responded

Jan, Thank you for sharing the details of your experience with us. At Kelly Chrysler Dodge Jeep RAM we pride ourselves on providing top-notch service to every customer. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

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