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Kelly Chrysler Dodge Jeep RAM - Service Center

Emmaus, PA

4.5
648 Reviews

648 Reviews of Kelly Chrysler Dodge Jeep RAM - Service Center

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April 29, 2021

Dave is always helpful and professional. It's nice to know I get my car serviced at a place I can trust and deal with friendly knowable people. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Mike, Thanks for the perfect rating. We're pleased that everything went well for you! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

April 28, 2021

I am very satisfied with the excellent service I received from the Service staff at Kelly Chrysler Dodge in Allentown. They did a very good job explaining what service my Jeep needed and delivering it at the More

by Michael Orbin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Michael, Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

April 23, 2021

Dave was very pleasant and helpful. He took the time to explain everything to someone who does not know much about cars. The waiting room was also clean and comfortable. More

by Jwiegand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for sharing the details of your experience with us. At Kelly Chrysler Dodge Jeep RAM we pride ourselves on providing top-notch service to every customer. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

April 20, 2021

Very easy to schedule service appointment. Comfortable waiting room. Dave Vrabel, service advisor, greeted me on arrival and kept me informed. Service was completed timely. Cost was appropriate. Vehic More

by Joseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Hi Joseph and thanks for the great feedback! We're very happy that Dave was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

April 20, 2021

Terrible service department!! They offered me NO help with my brand new car that I bought there only a few months ago. I don’t feel safe in this car driving my 2 kids around and they told me that there’s More

by Alyssadchase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Vrabel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Alyssa), Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Chrysler Dodge Jeep RAM. Please reach out to me on my personal cell phone, 610-659-4040, so that I can address your concerns. Sincerely yours, David LaBar, General Manager Kelly Chrysler Dodge Jeep RAM.

April 19, 2021

The service was quick and done correctly and the wait small. I had a need and you met well, Thank you for such great service. More

by tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Tom, Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

April 15, 2021

came in for oil change/ got tires rotated/ checked tire wear and alignment/and service was in under and hour/ waited for service to be performed in waiting room which was well supplied More

by RSolt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

April 13, 2021

What I have is a TEAM, Jim is my customer service rep and to me the best. My other Jim is in the service department. I have never, never left there that I was not happy with them. They are my TEAM. I a More

by Carm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for the wonderful review of Kelly Chrysler Dodge Jeep RAM. We appreciate your business. Please feel free to reach out to us if you have any questions. David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

April 13, 2021

Always a great experience there, they are truly great at what they do!!!! Mark in service is very knowledgeable and goers above and beyond, thanks Kelly team More

by Robertvendetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Zongora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Robert,Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

April 13, 2021

I was soooo pleased with the excellent service provided by the entire Kelly staff. The prompt diagnosis and immediate follow through repair was awesome and sincerely appreciated. More

by Margaret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota ... appointment scheduling and follow through getting me taken care of immediately.
Apr 15, 2021 -

Kelly Chrysler Dodge Jeep RAM responded

Margaret, Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! David LaBar General Manager Kelly Chrysler Dodge Jeep RAM

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