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Kelly Chrysler Dodge Jeep RAM - Service Center

Emmaus, PA

4.7
644 Reviews

644 Reviews of Kelly Chrysler Dodge Jeep RAM - Service Center

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November 07, 2024

The sales process was excellent. Anthony was great to work with. It is very easy to schedule service and they had immediate availability. The entire team was great and the work is ex More

by John McDonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Jayetileke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Vrabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Kelly Chrysler Dodge Jeep RAM responded

John, Thank you for taking the time out of your busy day to share your experience with Kelly Chrysler Dodge Jeep RAM. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Cliff Malesky General Sales Manager (484) 547-2122

June 20, 2024

I had my truck towed to Kelly to have the differential rebuilt.  It took 7 WEEKS before Kelly even began to work on it.  Throughout this time, I had to continuously follow up as to why it was taking so lo More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Hillegass
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Kelly Chrysler Dodge Jeep RAM responded

JB, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Chrysler Dodge Jeep RAM. Please reach out to me on my personal cell phone 954-494-0572, so that I can address your concerns. Sincerely yours, Chris Monticello, General Manager, Kelly Chrysler Dodge Jeep RAM Mitsubishi.

June 17, 2024

Easy to schedule. Work was done properly. Vehicle was clean. I have no issues with my service. Jacob was great! Thanks. More

by Scott B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Anders
Jun 17, 2024 -

Kelly Chrysler Dodge Jeep RAM responded

Scott, Thank you for taking the time out of your busy day to share your experience with Kelly Chrysler Dodge Jeep RAM. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Chris Monticello General Manager (954) 494-0572

May 31, 2024

Michael and team were very helpful. They accommodated for an unplanned battery issue. They stayed at the shop until battery exchange complete. Corporate should rethink battery warran More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in Service
May 31, 2024 -

Kelly Chrysler Dodge Jeep RAM responded

Charlie, Thank you for taking the time out of your busy day to share your experience with Kelly Chrysler Dodge Jeep RAM. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Chris Monticello General Manager (954) 494-0572

December 17, 2023

Good service, and convenient hours were easy to work with and had a good location More

by widgette1982kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for taking the time out of your busy day to share your experience with Kelly Mitsubishi. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Chris Monticello General Manager (954) 494-0572

December 14, 2023

GMC Service Rep (Michael) was attentive and professional! He delivered on every question / issue! Very positive experience! More

by pickybuyer
Recommend Dealer
Yes
Employees Worked With
Michael Bernard
Dec 14, 2023 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for taking the time out of your busy day to share your experience with Kelly Mitsubishi. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. Chris Monticello General Manager (954) 494-0572

September 23, 2022

I took my car to Kelly for an oil change. An alert mechanic discovered an issue with my front end and brought it to my attention. The problem was remedied immediately after a brief chat with More

by dsimms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hilbert
Sep 23, 2022 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for taking the time out of your busy day to share your experience with Kelly Chrysler Dodge Jeep RAM. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. David LaBar General Manager (610) 659-4040

September 13, 2022

Service department is great. They listen, fix what is needed and troubleshoot any problems and discuss the cost.. More

by Jan.W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Kelly Chrysler Dodge Jeep RAM responded

Jan, Thank you for taking the time out of your busy day to share your experience with Kelly Chrysler Dodge Jeep RAM. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. David LaBar General Manager (610) 659-4040

September 11, 2022

Friendly staff and everything was explained in great detail! I had a good overall experience. More

by michaeljanders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vrabel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2022 -

Kelly Chrysler Dodge Jeep RAM responded

Michael, Thank you for taking the time out of your busy day to share your experience with Kelly Chrysler Dodge Jeep RAM. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. David LaBar General Manager (610) 659-4040

September 08, 2022

very good service and communication thru out the process and reasonably priced for the work that was done More

by guso21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

Kelly Chrysler Dodge Jeep RAM responded

Thank you for taking the time out of your busy day to share your experience with Kelly Chrysler Dodge Jeep RAM. We understand that our customers and team members enthusiasm is the key to our company’s continued growth. We appreciate your business. If you should happen to have any questions or automotive needs, feel free to call me on my personal cell phone number. David LaBar General Manager (610) 659-4040

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