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Kelly Chrysler Dodge Jeep RAM
Emmaus, PA
2,205 Reviews
Kelly Chrysler Dodge Jeep, located at 501-523 State Road, is a full-service dealership that extends its automotive services to Emmaus, PA and all of its surrounding areas. We strive to meet your automotive needs!
Our new and pre-owned vehicles hold only the latest and greatest from Chrysler, Dodge and Jeep; our sales representatives have the experience to know which model is right for each customer. With financing available to back your purchase, you can drive away today in your dream vehicle!
Stop by today at 501-523 State Road to see our current selection. You can also call us at (888) 714-4526 for immediate contact with one of our helpful staff members. Ask us what special promotions we have going on this month!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,205 reviews
October 31, 2018
Jeep purchase Our previous experience with kelly dealership was less then pleasant a few years ago but we stopped in on a whim and I’m thankful it was different! St Our previous experience with kelly dealership was less then pleasant a few years ago but we stopped in on a whim and I’m thankful it was different! Stan was our salesmen for our Jeep from the used lot. He was amazing. Not pushy the slightest bit. Made the entire process smooth and quick! For me the best deal and I’m totally pleased! Will definitely be back when we’re ready to trade in again! Finance guy and the manager were equally as great. More
by Emilyelr
October 31, 2018
Service team knows their stuff I've been coming here for about 6 years now, with four different vehicles (all leased at the same location). Went for an oil change and tire rota I've been coming here for about 6 years now, with four different vehicles (all leased at the same location). Went for an oil change and tire rotation. When I got there, the service rep (Dave) pointed out that my inspection was just about due. I never look at that sticker, and probably would've let it expire if not for him. I agreed to get it done, and then found that my registration had just expired too! Again, if not for Dave pointing that out, I would've gotten a ticket if I got stopped. They proceeded with the oil change and tire rotation, and pointed out that I desperately needed rear brake pads. Got them done too, and Dave was nice enough to help out with a discount on the work. When all was said and done, I was very happy with the work done and the service provided. Dropped the Jeep off at 9am, and it was done by 2pm (I didn't wait there though). I also now know that I need to take care of a couple other things. Thanks, guys! More
by kornpeople
Employees Worked With
October 31, 2018
New Jeep Everyone was very friendly, which was a good thing because we made a long/awful trip. But we got the car we wanted and really like it. Everyone was very friendly, which was a good thing because we made a long/awful trip. But we got the car we wanted and really like it. More
by Klegie
Employees Worked With
Michael Muniz, Kate Labby , Laurie Arndt, Heather Lopez
October 29, 2018
First car We give Kelly Automotive Group a terrible rating. They do not follow thru on their call backs to see if the customer is satisfied. They helped us get We give Kelly Automotive Group a terrible rating. They do not follow thru on their call backs to see if the customer is satisfied. They helped us get a car for a first time buyer in an as is car but they never disclosed all the problems including that it was not a road worthy vehicle. Problems started happening as soon as we got home and within the next few days. We saw a small spot of oil on the driveway / parking spot at the dealership and were told not to worry about it. We trusted them but never again.. We tried to go back and have them look at it and get some things taken care of since it was far from 30 days of purchase however, they cursed at us and said your f&$@&$@ pissing me off. There should be no reason anyone to be a first time buyer put into a non road worthy vehicle, ever. She was taken full advantage of. How is a young gal supposed to trust anyone after this? She has to get to work but now has no transportation. Can’t count on other people everyday. How is she supposed to be able to pay for the loan and insurance if can’t get to work? We are not happy with Kelly Automotive at all and buyer beware no matter which location you go to. They have relatives amongst themselves that back each other up. No one should ever be cursed at no matter how angry. No one deserves to be taken advantage of. They should deal with the repairs and understand their are people on the road that could be hurt badly from your neglect to deliver road worthy vehicles. This was a first time buyer loan program which is basically gonna screw her over not because of the loan per-say but the car dealership that won’t help her. Now, there is all of the sudden, a lot more vehicles in the as is program that all now have “mechanics special” written on them since I complained and questioned them . That was not written on them before anywhere to warn them they are not worth a dime. Originally there was only 4 vehicles to look at now there’s 14 vehicles in this situation. How hard is it to just fulfill the safety of the customers and stand behind their sales?! This makes my friends and family double think the reliability of this dealership and staff.... Please buyer beware of this dealership!!! WE DO NOT RECOMMEND THIS COMPANY TO ANYONE! Time to contact Attorney Generals Office. More
by Brooklyn0629
Employees Worked With
Heather Doll, Steve Parr, Craig Hower
October 28, 2018
Oil change, 27pt inspection Great to deal with, easy online scheduling. Personally, I think that anytime a vehicle is in for service, especially a leased vehicle from the dealer Great to deal with, easy online scheduling. Personally, I think that anytime a vehicle is in for service, especially a leased vehicle from the dealership, it should be washed and detailed. More
by G_Johnson82
Employees Worked With
October 27, 2018
Positive patient & kind I came to Kelly after a friend purchased a Jeep and had a positive experience. When I arrived I was set up with Kate Young. Kate listened to what we w I came to Kelly after a friend purchased a Jeep and had a positive experience. When I arrived I was set up with Kate Young. Kate listened to what we were interested in a Jeep. We test drive a few of them. Kate helped narrow down the difference between 2 of the Jeeps we test drive. She was very patient understanding walked through the whole process step by step. Kate also had great follow up to make sure everything was okay. More
by Kathy
October 25, 2018
First car The staff was hilarious, very personable. Love my car, great prices. The car was in great condition. I recommend keeping up with prices on their own w The staff was hilarious, very personable. Love my car, great prices. The car was in great condition. I recommend keeping up with prices on their own website. More
by Shelsea
Employees Worked With
Ali Tanner
October 25, 2018
2015 200 I don't remember which female I talked to but she was very nasty unprofessional dint what to help me at all treated me as if I knew nothing about vehi I don't remember which female I talked to but she was very nasty unprofessional dint what to help me at all treated me as if I knew nothing about vehicles she seemed to care less about the dealership want the buyer to feel wanted or satisfied, could have cared less about helping solve my problem (and it wasn't even a big problem) I really hate to think about dealing with this person if something serious would happen. but Travis was great to work with he understood the problem and we can to a conclusion, hes a great saleperson More
by chris62
Employees Worked With
Travis Nelson, Steve Parr
October 25, 2018
Service Great friendly experience with sales and service. I would recommend this facility to my friends. Jessica is a very good sales person and is very hel Great friendly experience with sales and service. I would recommend this facility to my friends. Jessica is a very good sales person and is very helpful. More
by tomscottstone
Employees Worked With
October 24, 2018
Recalls and oil change Appointment was made in a timely manner. Fit my schedule. The service team met me at the door and got me in and out very quickly. Appointment was made in a timely manner. Fit my schedule. The service team met me at the door and got me in and out very quickly. More
by Shaunlucas
