Kelly Chrysler Dodge Jeep RAM

The sales process was excellent. Anthony was great to work with. It is very easy to schedule service and they had immediate availability. The entire team was great and the work is ex Anthony was great to work with. It is very easy to schedule service and they had immediate availability. The entire team was great and the work is excellent. I will only use Kelly GMC for my truck! More

I had my truck towed to Kelly to have the differential rebuilt.  It took 7 WEEKS before Kelly even began to work on it.  Throughout this time, I had to continuously follow up as to why it was taking so lo rebuilt.  It took 7 WEEKS before Kelly even began to work on it.  Throughout this time, I had to continuously follow up as to why it was taking so long.  Not a single apology, but MANY excuses.  Some of these excuses were “still waiting for parts”, “Stellantis no longer ships UPS and comes by a Mopar parts truck warehouse to warehouse”, “there was no movement on the part, will have to reorder it”, “missing or stolen tool from the tool shed that needs to be ordered”, etc.  It was just one excuse after the other, with the only communication being when I reached out them.  I finally got my truck back after almost 2 months.  But unfortunately, I had to bring it back weeks later due to a concerning noise coming from the differential Kelly rebuilt.  I was told a new driveshaft would fix this noise.  It did not. I had several conversations with the Service Manager and was told to take it elsewhere to have it looked at. I did exactly that—it was found the pinion gear they replaced was wearing abnormally. I took it back to Kelly so that the repair would be covered under the labor and parts warranty.  Four more weeks passed before Kelly could even get it in to have it looked at.  After having my truck for two days, they refused any repair stating they “feel the vehicle has been repaired properly.” I then took my truck to YET ANOTHER driveline shop to get an additional opinion. I was told AGAIN that the gear had abnormal wear. Unfortunately, Kelly seems to focus more on finding a way out of fixing a problem than actually trying to fix it.  In addition, they all lack any accountability. By taking it to a dealership, I paid a premium price only to receive subpar service and a truck that still needs repair.  My family and I have been customers of Kelly’s for decades, but this experience has ensured we can will longer Count on Kelly. More

Easy to schedule. Work was done properly. Vehicle was clean. I have no issues with my service. Jacob was great! Thanks. Work was done properly. Vehicle was clean. I have no issues with my service. Jacob was great! Thanks. More

Michael and team were very helpful. They accommodated for an unplanned battery issue. They stayed at the shop until battery exchange complete. Corporate should rethink battery warran They accommodated for an unplanned battery issue. They stayed at the shop until battery exchange complete. Corporate should rethink battery warranty process. More

Typical shady dealership. I Purchased a used 2021 wrangler 4xe with 16k miles on it on January 24th. First the sales person, Rick, was horrible. Condescending and rude tow I Purchased a used 2021 wrangler 4xe with 16k miles on it on January 24th. First the sales person, Rick, was horrible. Condescending and rude towards a young single woman purchasing a vehicle and he only got worse after my problems with my vehicle started. On 1/28, 4 days after I purchased the vehicle the check engine light came on. On 2/1 the vehicle would not start and on 2/2 I had to take it to a local dealership to me. I called Rick to ask about my warranty and he provided me with information to a warranty company so I could attempt to get a rental car. This vehicle is still under the factory warranty until April of this year. Rick gave me info to a company who had NO RECORD of my warranty. When I called back Rick then gave different Information on how to get a rental car. All of the phone calls to Rick were made and I had to leave multiple messages, ask for a manager multiple times, I was very clearly being avoided. After 11 days, on 2/13, I got my vehicle back. The local dealer had to start a Chrysler STAR case which basically means they weren’t able to fix it without being told how to handle it by Chrysler directly. I ultimately had the entire PCM and BCM replaced. On 2/14 I drove the Jeep for a total of 12 miles, then on 2/15 when I started the Jeep, the check engine light was BACK on. I am currently back at the local dealer waiting for ANOTHER rental. I have called and left messages with Rick with no return call. I was told at the time I purchased it that it was a lease trade in and all service and maintenance had been done at Kelly, and I can definetely see why it was traded in. I have a hard time believing that the dealer wasn’t aware that they were a selling me a vehicle that had all these issues. If they don’t make this right, I’ll be pursuing this further. More

Good service, and convenient hours were easy to work with and had a good location and had a good location More

GMC Service Rep (Michael) was attentive and professional! He delivered on every question / issue! Very positive experience! He delivered on every question / issue! Very positive experience! More

I took my car to Kelly for an oil change. An alert mechanic discovered an issue with my front end and brought it to my attention. The problem was remedied immediately after a brief chat with An alert mechanic discovered an issue with my front end and brought it to my attention. The problem was remedied immediately after a brief chat with staff at no cost. I also was provided 4 tire quotes with no pushy sales tactics for my next visit. More