Kelly Cadillac - Service Center

They explained the procedures thoroughly and completed them in a timely fashion. My car always comes back clean, smelling fresh and the work is done right the first time. I feel as if they really care th them in a timely fashion. My car always comes back clean, smelling fresh and the work is done right the first time. I feel as if they really care that my car is operating in top form. They do a great job of always making me feel welcome at the dealership. More

I had the problem of not receiving a "Valet Key" with a new Cadillac vehicle. Thru the determined efforts of Ms. Kelley Kelly and Service Manager, Dave Wright, they researched the problem with General Mot new Cadillac vehicle. Thru the determined efforts of Ms. Kelley Kelly and Service Manager, Dave Wright, they researched the problem with General Motors/Cadillac and eventually I received a key. The ignition switch had to be replaced to work with the key but everything with the "Valet switch/key" system worked properly when they were finished. More

Friendly, reasonable prices, regularly provide coupons for service specials and invitations for events. I was introduced to the owner on the first visit and the difference in professionalism and custom for service specials and invitations for events. I was introduced to the owner on the first visit and the difference in professionalism and customer service was a night and day improvement over the local Audi dealer. Nice seating area with free coffee and bagels for service visits. More

By far, the best service employees I have dealt with in my forty years of driving. They always explain what is going on with your car when a problem occurs..even drawing diagrams. Expert advice given as my forty years of driving. They always explain what is going on with your car when a problem occurs..even drawing diagrams. Expert advice given as to when tires will need to be replaced. Reccommended oil change mileage notices always included in new stickers. Short wait time. Excellent customer service...always thank me or their service via email. Very comfortable lounge...coffee, water, soda, bagels, and plenty of reading material!! More

Automotive employees always describe exactly what is going on with your car, if a problem exists...even to the point of drawing a diagram. Advice was given to me regarding length of time I had left on going on with your car, if a problem exists...even to the point of drawing a diagram. Advice was given to me regarding length of time I had left on my tires....and what to watch out for while driving if time was approaching for them to be replaced. Stickers never fail to remind me when to return for an oil change. Short wait time. Comfortable lounge...coee, bagels, soda, water, TV, and plenty of reading material!! More

Dealership works hard to ensure customer satisfaction. I Dealership works hard to ensure customer satisfaction. I have been going to this dealership for many years and have never had a bad exexperience or Dealership works hard to ensure customer satisfaction. I have been going to this dealership for many years and have never had a bad exexperience or a problem that was not corrected. I will continue to visit this dealership whenever service is required on my vehicle. More

Very friendly, very loyal and very competitive. everyone remembers me, the owner always comes into the service waiting room to say hello. If I need a loaner for the day they are always willing to provide o remembers me, the owner always comes into the service waiting room to say hello. If I need a loaner for the day they are always willing to provide one at no cost during the service. I was very happy to hear Saab was saved becaus ethe Kelly dealership has made me a Saab customer. they know how to keep clients loyal. they make sure they are "touching" clients often enough so we think of them right away. They have made me a loyal customer for life because of their high touch high quality dealership. More

comes to my place of work and picks up my car, calls me when the car is ready to review the service perfomed and bill then delivers my car back to my place of work. Truly an awesome experience. Worth eve when the car is ready to review the service perfomed and bill then delivers my car back to my place of work. Truly an awesome experience. Worth every penny. Could have more "loaner" cars available if I would like to use that service for short notice service when that comes up. More

We have always had great service at Kelly Cadillac Saab from our first test drive, to buying our first Saab and service. Everything has been great and the employees are all friendly and great to work wit from our first test drive, to buying our first Saab and service. Everything has been great and the employees are all friendly and great to work with. I would definitely buy future cars from Kelly Cadillac Saab. More