Kelly Cadillac - Service Center

I had car problems while on vacation. I truly appreciated all of Graham's attention and help in getting this problem with my car resolved. appreciated all of Graham's attention and help in getting this problem with my car resolved. More

I feel very comfortable taking my SRX in for service! I am always offered a car or transportation to the mall to go shopping. The waiting room for service is very accommodating, clean and well stocked with am always offered a car or transportation to the mall to go shopping. The waiting room for service is very accommodating, clean and well stocked with reading material, High-def TV, drinks and an assortment of Bagles and cream-cheese. The Kelly experience is Great all around! More

THE CUSTOMER SERVICE AND FREINDLINESS OF THE STAFF IS GREAT. THE ONLY PROBLEM I HAVE IS THEIR PRICING ON REPAIRS. THE QUOTES THAT I GET ARE USUALLY ABOUT DOUBLE OF WHAT IT COST ME AT A SMALLER SHOP. NOW GREAT. THE ONLY PROBLEM I HAVE IS THEIR PRICING ON REPAIRS. THE QUOTES THAT I GET ARE USUALLY ABOUT DOUBLE OF WHAT IT COST ME AT A SMALLER SHOP. NOW SOME OF THAT MAY BE JUST THE DIFFERENCE OF OEM PARTS BUT IT SEEMS THAT THEY WORK OFF OF INFLATED PRICES. I USE THE DEALER FOR SERVICES BUT FOR ANY REPAIR I USE A SMALL 3-4 MECHANIC SHOP AND I NORMALLY SAVE OVER HALF THE PRICE. More

When I called to make an appt., the voice was very pleasant and knew the answers to my questions, as well as the cost estimate and how soon I could be booked in (the next day). When I arrived with my pleasant and knew the answers to my questions, as well as the cost estimate and how soon I could be booked in (the next day). When I arrived with my car, I was waarmly greeted and personally shown the waiting room. In a half hour the man came in to tell me it was a simple repair and it was all done, that the car was now in the wash line. When my car was returned to me it was very clean, even the wheel spokes which had been very dirty. They warmly waved goodbye to me. And the cost was $20 under the estimate! I had never been to Kelly before, but i am sold. More

Wow, in todays world it is hard to believe a buisness remembers customer service is important and really does matter. Kelly Cadillac is extremly friendly and attentive to the customer. I had an excelle remembers customer service is important and really does matter. Kelly Cadillac is extremly friendly and attentive to the customer. I had an excellent experience at this dealership and would highly recomend Kelly Cadillac. More

Mark resolved bothersome and puzzling vibration in car. One of four tires replaced two months earlier (by a tire dealer)was not seeded correctly...even after I had taken the car back to the tire dealer a s One of four tires replaced two months earlier (by a tire dealer)was not seeded correctly...even after I had taken the car back to the tire dealer a second time for the vibration. As soon as the tire was removed and mounted correctly, my SAAB ride was as smooth as ever. THANK YOU! More

I have been having my 2006 Cadillac DTS serviced at Kelly Cadillac Saab since it was new. They have always been courteous and helpful starting with their assistance to my son who purchased the car for us fro Cadillac Saab since it was new. They have always been courteous and helpful starting with their assistance to my son who purchased the car for us from Houston, TX. Recently I had a problem with the tire pressure monitoring system. Craig realized that there was and upgrade and offered to install it as a Good Will effort since I had just gone over the warranty mileage. Everyone, and especially Craig, make you feel like one of the family from the bagels and coffee in the waiting room to their warm greeting and concern for your time. And they are technically savvy. Although my warranty has run out, I will probably continue making the long drive to Kelly Cadillac Saab to continue to experience this superior service. More

THE GUYS AT KELLY CADILLAC WERE GREAT. VERY FRIENDLY, HELPFUL AND MOST OF IMPORTANT OF ALL HONEST. I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING TO PURCHASE A NEW CADILLAC. THEIR SERVI HELPFUL AND MOST OF IMPORTANT OF ALL HONEST. I WOULD DEFINITELY RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING TO PURCHASE A NEW CADILLAC. THEIR SERVICE DEPARTMENT IS ALSO VERY GOOD AND HELPFUL. I HAVE NO COMPLAINTS. More

They explained the procedures thoroughly and completed them in a timely fashion. My car always comes back clean, smelling fresh and the work is done right the first time. I feel as if they really care th them in a timely fashion. My car always comes back clean, smelling fresh and the work is done right the first time. I feel as if they really care that my car is operating in top form. They do a great job of always making me feel welcome at the dealership. More

I had the problem of not receiving a "Valet Key" with a new Cadillac vehicle. Thru the determined efforts of Ms. Kelley Kelly and Service Manager, Dave Wright, they researched the problem with General Mot new Cadillac vehicle. Thru the determined efforts of Ms. Kelley Kelly and Service Manager, Dave Wright, they researched the problem with General Motors/Cadillac and eventually I received a key. The ignition switch had to be replaced to work with the key but everything with the "Valet switch/key" system worked properly when they were finished. More