Kelly Cadillac - Service Center

A Pittsburgher with car trouble I was about 300 miles from home with my sister and three teenagers when my check engine light came on and my seven year old Cadillac xxx started ridin I was about 300 miles from home with my sister and three teenagers when my check engine light came on and my seven year old Cadillac xxx started riding rough. Not knowing what to do, I called Kelly Cadillac in Lancaster PA for advice. The service department was so nice and helpful and despite having no scheduled appointments available for a week, he told me to come over as soon as I could and they would look at my car. As soon as we arrived, I was pleasantly greeted and quickly received service. We were invited to wait in a comfortable lounge area that was stocked with bagels and drinks. In less than two hours, my car was diagnosed and serviced. To top it off, they even washed my car! Everyone we came in contact with was so nice, friendly, and accommodating. It is comforting to know that despite my aging car and not having purchased it at that dealership, I was treated as if I drove a top of the line, new model. I would highly recommend this dealership and their service department. More

Kelly Cadillac has serviced our 2011 SRX since new. The staff is courteous, knowledgeable and highly professional. The service is impeccable and extremely reliable. My husband likes this dealership so m staff is courteous, knowledgeable and highly professional. The service is impeccable and extremely reliable. My husband likes this dealership so much that he has decided to bring his 2012 Corvette here for service as well. We highly recommend Kelly Cadillac. More

Kelly Cadillac Saab is a great dealership. I bought my car there and continue to take it back for service. They are honest, trustworthy, and professional. The service results are the best. And, all wor car there and continue to take it back for service. They are honest, trustworthy, and professional. The service results are the best. And, all work is completed in a very timely manner. More

Kelly Cadillac provides excellent customer service and we love the concierge service. They go out of their way to be sure you are completely satisfied. Definitely will do business with again in the future. love the concierge service. They go out of their way to be sure you are completely satisfied. Definitely will do business with again in the future. No one does customer service like Kelly Cadillac More

Also like the friendy & helpful office staff; I like the ownership and its professional approach to their business. One does experience the enjoyable environment of a first class dealership. the ownership and its professional approach to their business. One does experience the enjoyable environment of a first class dealership. More

I owned a 2011 Cadillac CTS and went in for my free oil change and tire rotation. While there, I saw an SRX. I'd never been interested in SUVs before, but asked Graham what it was. I went into the showr change and tire rotation. While there, I saw an SRX. I'd never been interested in SUVs before, but asked Graham what it was. I went into the showroom and looked at one. It was only 7:30 a.m., so there were no salesmen around, although the owner, Geoff, was there. He gave me a brochure on the SRX and told me he's send a salesperson to see me when one arrived. To shorten the story, I walked out with a 2012 SRX. Julie, my sales rep, was very knowledgeable and helpful. She followed up with everything she promised to do. Geoff is a "hands-on" owner and makes a customer feel like an old friend. Everyone in the service department is knowledgeable, professional, and friendly. Glenn makes dealing with all the paperwork very easy. This is the third Cadillac I've purchased from Kelly. Each time, the negotiations and final price were reasonable. Customer service is outstanding. They do everything possible to make a customer feel valued. Julie told me Geoff wants his customers to buy all their cars from him. What car dealership owner doesn't? The difference is that Geoff and his staff at Kelly actually do everything they can to earn your trust and make you want to go back. In case you can't tell already, I give them my highest recommendation. More

My engine light had been on for a while, which I checked on and found the part that was probably the problem but decided to test it first rather than replace it right away. (secondary air injection check va on and found the part that was probably the problem but decided to test it first rather than replace it right away. (secondary air injection check valve, the system still worked fine and did not look so bad, that waiting a little would do any damage) I little later I started to encounter a different problem with the engine and decided to bring the car in, while 1000 miles away from my home. I told the staff about the problem and checking the valve before and that I knew this was at least one error code. They decided to replace the valve and blamed the problems I had on it. It sounded plausible, yet did not solve the problem. When I called in, they told me that while test driving the car it ran the way it should. Yet I dont believe that it is normal for a turbo to stammer whenever it is used. In fact I know that other premium cars such as Audi and Mercedes do not do this. In the end I payed over 300 dollars for a part openly attached with 2 screws, which costs 90 dollars and had the same problems as before. Since Kelly Saab says the messed up way my car drives now is the way it should I would say hands off Saab if they are right, or rather hands off Kelly Saab and their "premium service". Or is it just premium pricing they offer? More

I bought my 2006 Saab from this dealer. My car was making some unusal noies. I called and was told to bring my car in for a review. I was given the owners demo car to use while mine was checked out. making some unusal noies. I called and was told to bring my car in for a review. I was given the owners demo car to use while mine was checked out. The servcie manager , who was terrific in his own right, kept me informed as to what needed to be done and the cost. I was totally confident in everything that needed to be repaired and now my car is running as great as wheen I drove it off th lot 5 years ago. I will most defintely be bringing my car back for service as well as buying my next vehicle from Kelly Cadillac/Saab. Their service profile is unsurpassed. More

Had an emergency with my cadillac many miles from home.pulled in to Kelly 7:00 P.M.Stressed out.Service dept closed.I first met Allen, Who was most courteous.He then referred me to Michelle,She wrote home.pulled in to Kelly 7:00 P.M.Stressed out.Service dept closed.I first met Allen, Who was most courteous.He then referred me to Michelle,She wrote up the service order,gave me service mgr.Graham's card,and saw to it that my wife and I got to our motel that night.Next morning spoke to Graham asked if any way possible to get my car fixed as I needed to be in Cape May N.J. that afternoon for a wedding. Car was repaired bad tire replaced at very reasonable price and we were on our way by 11:00 a.m. This is a dealer ship that obviously cares about people which reflects greatly on the owner and management.I would feel very good about making my next auto purchase here. Tom Natale More

Very Good Dealership!!!! Very Helpful, and customer Friendly. Would buy from them anytime. I highly recommend this dealership to anyone looking to buy a vehicle. Thanks for your excellent service . M Friendly. Would buy from them anytime. I highly recommend this dealership to anyone looking to buy a vehicle. Thanks for your excellent service . Mr. Calvin Byrd. More