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Kelly Cadillac - Service Center

Lancaster, PA

5.0
59 Reviews

59 Reviews of Kelly Cadillac - Service Center

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December 13, 2024

They are a great dealership to work with. We have with them over the years and always take care of us in purchasing cars and getting service. Take pride in there work and customers. Even w More

by Deb S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelley Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Givler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Uzma Shafqat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Valentin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Deb S responded

Thank you for all your help

December 13, 2024

uzma who is our sales rep is great work with. Very helpful and understanding. We brought a XT4 in Sept and had to take it back for small problem. I fell bad always calling finding problems with More

by Deb S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelley Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Yoder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Givler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Uzma sales rep and the girl in service scheduling dept.
Dec 13, 2024 -

Deb S responded

Great sale rep

June 27, 2024

Best service From a dealer that I ever had. All the employees are great, and will continue in the future. More

by RY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALL employees
November 08, 2023

I've been a GM owner for over 60 years and Kelly Cadillac is one of the best dealers I've dealt with. Great service department. Plus they have one of the best stocked custome lounges around 😊. Ever More

by rajamcknight
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tori Valentin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Kelly Cadillac responded

Hello Ron, Thank you for your continued business. We appreciate you and the fact that you took the time to give us a 5 Star Dealer Rater Review. Personally, I am very happy that you are enjoying our lounge amenities!! Have a great day! Kelley and Geoff Kelly

October 09, 2023

Best dealer I have ever dealt with, fantastic service department, first time there for service, but they will be taking care of all my service in the future More

by Mikejoandvs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Givler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiarybeth Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Kelly Cadillac responded

Hello!! Welcome to Kelly Cadillac. We appreciate your business and the fact that you gave us a 5 Star Dealer Rater Review!! We look forward to taking great care of your Cadillac. Have a wonderful day. Sincerely, Kelley and Geoff Kelly

September 15, 2023

Superb service. Doug Gilver was great. Courteous and responsive. Helped me out when I was traveling thru the area and kept me from being stranded! More

by Andy Phipps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Givler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Kelly Cadillac responded

Hello Andy, Thank you very much for taking the time to give us a 5 Star Dealer Rater Review. We appreciate your business and we are so happy everything worked out. Have a nice day. Sincerely, Kelley and Geoff Kelly

August 17, 2023

This is the best dealership I have ever been too. Customer service is second to none. Definitely give Kelly a try. You won’t be disappointed. More

by Jtemp1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelley Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Yoder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Givler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Uzma Shafqat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Fellenbaum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Cerny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Houck, John Templeton
Aug 29, 2023 -

Kelly Cadillac responded

Dear John, Thank you very much for your business. We enjoy taking care of your XT6!! It is very much appreciated that you took the time to fill out the Dealer Rater Review ~ we appreciate the 5 Stars! We will share your kind review with our team. Sincerely, Kelley and Geoff Kelly

August 04, 2023

Kelly again provided great service. At inspection time our Matia needed new tires. We were taking a trip in 2 days. Kelly ordered the tires had them mounted and alignment done within 2 More

by rajamcknight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tori Valentin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2023 -

Kelly Cadillac responded

Hello Ronald, Thank you very much for the 5 Star Dealer Rater review. I have shared your kind words with Tori! We hope you enjoy your trip! Have a great day - you made ours! Sincerely, Kelley and Geoff Kelly

July 13, 2023

Had a reoccurring issue with my new CT5. Power steering issue. Not the dealers fault. Kelly did a great job in getting the issue resolved in just a few days. Provided a loaner and kept me in More

by rajamcknight
Recommend Dealer
Yes
Employees Worked With
Geoff Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Yoder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2023 -

Kelly Cadillac responded

Hello Ronald! Thank you again for your 5 Star Dealer Rater Review. We are happy to take care of your CT5. It is customers like you that make what we do so much fun! Sincerely, Kelley and Geoff Kelly

May 11, 2023

I received GREAT Service here and was very pleased with everything. I would also like to say that after almost 2 years of dealing with problems with this car at the place we purchased it, it was so good to More

by Joan Carol Robinson Chronister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynn Yoder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tori Valentine was very nice when we checked our car in. Very pleasant!
May 11, 2023 -

Joan Carol Robinson Chronister responded

Thank You! Kelly Cadillac Service Department, Lynn Yoder, and all who worked on our SUV.

May 30, 2023 -

Kelly Cadillac responded

Hello Joan, Thank you very much for your continued business. We enjoy taking care of your Cadillac!. We sincerely appreciate your kind words in this Dealer Rater Review. We will make sure the service department hears about your raving review. Have a great day - you made our! Sincerely, Kelley and Geoff Kelly

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