Kelly Cadillac

All the employees were friendly and helpful. They were professional and my experience with this dealership was most satisfying. I know if I need any assistance or have a question, I can call them.This is professional and my experience with this dealership was most satisfying. I know if I need any assistance or have a question, I can call them.This is the first time I have owned a Cadillac and I am so glad I visited Kelly Cadillac/Saab. More

Kelly Cadillac of Lancaster is truly a great place to purchase a new or used vehicle. The customer service was out of this world. Very friendly and willing to make you feel like you are more than just a purchase a new or used vehicle. The customer service was out of this world. Very friendly and willing to make you feel like you are more than just a sale. They took the time to make sure I was satisfied with my purchase of one of there used vehicles on there lot. I will definitely be back to Kelly Cadillac to purchase another car in the future. More

After dealing with many other dealerships, Kelly Cadillac stands high above the rest. Every employee I dealt with was incredibly friendly, professional, and knowledgeable. It was a pleasure to do business stands high above the rest. Every employee I dealt with was incredibly friendly, professional, and knowledgeable. It was a pleasure to do business with Michelle and her associates. She couldn't have been easier to deal with! Every step of the way in my car buying experience was a breeze. They stand by their vehicles and service, and it shows. The dealership is easily accessible and was beautiful. I really cannot express how pleased I am with Kelly Cadillac. I plan on going back many, many times; as well as recommend them to all my friends and family. More

"Would you recommend this dealership:", my answer is a "qualified" yes. My only problem is with Alan Hartz, the General Sales Manager. Mr Geoff Kelly, Ms Kelley Kelly, and salesman Steve Standridge all tr "qualified" yes. My only problem is with Alan Hartz, the General Sales Manager. Mr Geoff Kelly, Ms Kelley Kelly, and salesman Steve Standridge all treated me with the greatest respect and honesty during the purchase and delivery of the car. I have absolutely no problem with the dealership except what is noted below. I bought the car sight unseen - the car was brought in from another dealership after I was told that it was basically equipped the same as the car I was trading, in other words, the same "trim level". I was very explicit that the only features I did not specifically want were a "sunroof" and a "navigation system". I was very unhappy with the information given me by Alan Hartz. I had asked for a copy of the window sticker to compare features with those on my existing car but was only given a very basic description of the new car features and told that it was comparable to my current car. Upon delivery of the new car, it wasn't immediately apparent that some features I had expected were not included. They were features that weren't immediately noticeable, until you went to use the feature, unless you had done a "fine-tooth comb" inspection for every possible feature, such as: No coin holder No garage door operator control No rear seat heater controls No heated window washer I don't have a problem with what is in/on the car, just what is missing. More

I had the problem of not receiving a "Valet Key" with a new Cadillac vehicle. Thru the determined efforts of Ms. Kelley Kelly and Service Manager, Dave Wright, they researched the problem with General Mot new Cadillac vehicle. Thru the determined efforts of Ms. Kelley Kelly and Service Manager, Dave Wright, they researched the problem with General Motors/Cadillac and eventually I received a key. The ignition switch had to be replaced to work with the key but everything with the "Valet switch/key" system worked properly when they were finished. More

I'm almost 73 years old and have wanted a Cadillac all my life. I recently, through my son-in-law and daughter, have received my ultimate dream. My 2008 CTS, in Hot Lava, was acquired through Kelly Cadillac. life. I recently, through my son-in-law and daughter, have received my ultimate dream. My 2008 CTS, in Hot Lava, was acquired through Kelly Cadillac. As a first time Cadillac owner, what an experience!!!! I have nothing but good things to say about everyone you deal with at this dealership. I highly recommend Kelly Cadillac to anyone looking for their dream car. Again I must say thanks to all at Kelly Cadillac. Wow....what a car!!!! More

This is my second vehicle purchase from Kelly Cadillac. I traded in my '07 Escalade for an '09 Escalade. With both purchases I was treated as if I were the most valued customer they had. And they continue I traded in my '07 Escalade for an '09 Escalade. With both purchases I was treated as if I were the most valued customer they had. And they continue making me feel that way whenever I stop at the dealership. Whether I'm dealing with those in the showroom, the financing dept., the women in the back offices or the service dept., everyone is friendly, helpful, polite and often humorous. There's just no better place to buy a vehicle than Kelly Cadillac. More

I would have to say that Kelly Cadillac and Saab should be noticed for their outsatnding service and professionalism from start to finish. I purchased a 2003 Jeep Grand Cherokee Overland that was listed on be noticed for their outsatnding service and professionalism from start to finish. I purchased a 2003 Jeep Grand Cherokee Overland that was listed on ebay. First of all I could honestly say that I would NEVER have bought a vehicle without actually seeing it, however Marc Gagliardi sales rep made it happen. Marc Gagliardi was by far the most helpful and professional person that I have ever done business with. Marc Gagliardi went beyond what my expectation during this whole process. Marc Gagliardi took the time to have Mr. Kelly go on video which was sent to me via email telling me about the amount of confidence they have in that Jeep. Marc Gagliardi also made two more videos which were sent to me via email. Upon receiving the videos and viewing same it really brought my buying confidence to a higher level. Needles to say the vehicle was delivered to me and everything that was described to me was so accurate. Thanks to Marc Gagliardi, Mr.Kelly and other staff members of Kelly Cadillac and Saab for their kind service and professionlism. That was by far the best buying experience I have ever had when purchasing a vehicle. I would with great confidence by another vehicle and highly recommend this dealership to anyone who is looking to buy a car. Thank you dealer rater for giving the opportunity to send this review, Kelly Cadillac and Saab they really deserve this review. Thanks: Marc Gagliardi Mike More

I recently purchased a 2010 Cadillac CTS-V from Kelly Cadillac. I did extensive research on the vehicle before my purchase and even checked another Cadillac dealership to compare a certain option fo Cadillac. I did extensive research on the vehicle before my purchase and even checked another Cadillac dealership to compare a certain option for this vehicle. The other dealership wanted substantially more for the same vehicle than Kelly and also offered me far less for my tradein vehicle. Needless to say, I purchased this vehicle from Kelly Cadillac. Everyone you deal with at Kelly, from sales to service, is very friendly, professional, and will bend over backwards to ensure that you are happy. No hard sell at this dealership. Michelle Russell did a fantastic job as my sales consultant. If you shop at Kelly Cadillac, I would definately recommend her. Kelly Cadillac is "hassle free" shopping. More

From the time you entered the dealership until the time you left, you feel like you are someone special. I was greeted at the door,introduced to Marc,my salesperson, met the Manager, and instantly felt com you left, you feel like you are someone special. I was greeted at the door,introduced to Marc,my salesperson, met the Manager, and instantly felt comfortable and at ease. I really appreciated the professionalism and the good energy exhibited by Marc. For me,my biggest worry,how to offset the hassle every consumer experiences when buying a car. Well, at this dealership, it wasn't there. Marc gave me the information and then took me over to speak to Sarah about financing. Again, Sarah showed me each and every piece of paper and at the same time she orally reviewed each. Kinda took the guesswork out of the legal process. Good Job!!! I just felt again that the dealership was trying to help me by being honest,especially when I noticed they gave me such a sweet interest rate. Altogether, this experience has been extremely positive. I shall return to buy my next Cadillac. Thanks, Guys. More