Kelly Cadillac

Julie is very knowledgeable/helpful & friendly concerning Saab autos.We would surely buy from kelly again. The only thing that would be better is Kelly could be closer to lebanon concerning Saab autos.We would surely buy from kelly again. The only thing that would be better is Kelly could be closer to lebanon More

When my wife and I found out that we were expecting our 3rd child, I realized that I would have to trade in my beloved Prius, and the hunt for a minivan was on. After checking out several other vehicles at 3rd child, I realized that I would have to trade in my beloved Prius, and the hunt for a minivan was on. After checking out several other vehicles at other dealers, our search lead us to Kelly. We stopped in to look at a Toyota Sienna that we had seen online. Michelle was quick to greet us, and made us feel at home. The van was in great condition, and for a great price. However, the front passenger seat was replaced with a handicap accessible seat to accommodate the previous owner. While this would be a great feature for some buyers, it would have been a hindrance to us. The seat took up a lot of room, and required the front center console to be mounted in the middle of the van. Michelle was very helpful, and contacted the previous owners to see if they still had the factory seat. They did, and were kind enough to return it. Kelly was able to install the factory seat, and move the console back to the original location! After everything with the seat had been taken care of, we thought that we were in the clear. However, on the day that we were to trade in our Prius, I was headed to work, and some pulled out, and hit the side of my car. Although the damage was not severe, it was still very frustrating, as I was sure that the deal with Kelly would be off. Immediately after working with the police to fill out the accident report, and after working with our insurance companies, I headed into Kelly to let them know what was going on. Geoff was kind enough to work with me, and still honor my trade at full value!!! The other driver claimed liability, and I was able to work with the insurance company to get the vehicle into a body shop, and still complete the deal on the same night as originally planned!! Geoff, Michelle, Glenn, and everyone at Kelly really went out of their way to help us out!!! I've worked with a lot of other dealerships in the past, and have never been treated so kindly!! A big thank you to everyone, and I will definitely be coming back to Kelly when it's time to buy again. More

The 2008 Cadillac DTS had some problems which were satisfactorily resolved by the names indicated. Service was timely and effective. A loaner was delivered when the auto was picked up at our home. Com satisfactorily resolved by the names indicated. Service was timely and effective. A loaner was delivered when the auto was picked up at our home. Completely satisfied. Steve & Gail Ogurcak Lebanon, Pa. More

I had car problems while on vacation. I truly appreciated all of Graham's attention and help in getting this problem with my car resolved. appreciated all of Graham's attention and help in getting this problem with my car resolved. More

Very good experience with these folks. I/we came from Lewes, De. to buy. This is a very professional group of people who care about their customers. They went the extra mile to get us the exact car we wa Lewes, De. to buy. This is a very professional group of people who care about their customers. They went the extra mile to get us the exact car we wanted!!!!! Could have gone to Salisbury Md. 2 hours closer to home, but Courtesy Cadillac was VERY unprofessional....would not recommend wasting time visiting that dealership..... More

THIS WAS A TELEPHONE TRANSACTION OF AN AUTO THAT I SAW ADVERTISED ON EBAY. SINCE THIS WAS A LONG DISTANCE PURCHASE, I AM IN ALABAMA AND THE CAR IN PENNSYLVANIA, I HAD TO RELY ON THE SALESMAN FOR AN ACC ADVERTISED ON EBAY. SINCE THIS WAS A LONG DISTANCE PURCHASE, I AM IN ALABAMA AND THE CAR IN PENNSYLVANIA, I HAD TO RELY ON THE SALESMAN FOR AN ACCURATE DESCRIPTION AND TO HANDLE DETAILS AS WELL AS ARRANGE SHIPPING. I HAVE NEVER BEEN TO THE DEALERSHIP CONSEQUENTLY THIS RATING IS BASED ON MY POSITIVE TELEPHONE ASSOCIATION WITH MARC AND GLENN DAVIS, BUSINESS MANAGER. More

Great new car buying experience. Everyone I had contact with was extremely friendly and helpful. No high pressure sales tactics. I had an outstanding experience purchasing my new Cadillac. with was extremely friendly and helpful. No high pressure sales tactics. I had an outstanding experience purchasing my new Cadillac. More

Just a good experience. No high pressure sell these guys let their qulaity of service do the talking for them. Would defintiely come back here and recommend to others! They went beyond the norm to ensure we let their qulaity of service do the talking for them. Would defintiely come back here and recommend to others! They went beyond the norm to ensure we were happy in EVERY facet of the sale. Their facilities are clean and they take care of their customers right down to the bagels and sandwiches in the waiting room!! More

Well, I am usually skeptical of auto dealerships and more/less expect to be disappointed. However,this was one of the best--no--THE BEST--experience with a car dealer I've ever experienced. First o more/less expect to be disappointed. However,this was one of the best--no--THE BEST--experience with a car dealer I've ever experienced. First of all, I live in Colorado. I have a car that we keep out east which we use in conjunction with a summer home we have in Maine. When we were in Florida last month, I contacted the dealership about a Saab (used, Certified) that they had for sale. I told Howard that I had a car that I wanted to trade in on the Saab. I described the car to the best of my ability and he got me a quote on what they'd give me on a trade. We agreed on a deal on the phone. I returned home to Colorado, then ended up having to fly to Boston, drive the car down to Lancaster, and finish the deal. I was concerned that they would 'change the deal' once I showed up from far away, when I had few options and they had all the leverage. But they did not attempt to do anything to revisit the deal we had agreed to. They honored everything that they had agreed to. I probably expected less. I grew up in business believing that 'a person's word is their bond'. Kelly Cadillac-Saab lived up to that 'platitude' and then some. In addition to honoring every word that Howard communicated to me, everybody was also so xxxx nice. I would buy from these folks again, and again...with complete confidence. I just wish I lived a little closer to Lancaster. More

I just purchased a 2008 Cadillac CTS from Kelly Cadillac Saab in Lancaster, PA. This is the fourth automobile I have purchased from a Geoff Kelly dealership. The current salesperson (Howard) and previous Saab in Lancaster, PA. This is the fourth automobile I have purchased from a Geoff Kelly dealership. The current salesperson (Howard) and previous salesperson (Jason) were very friendly, knowledgeable, and customer focused and were not pushy. Geoff's dealerships have been very accommodating. Kelly Cadillac Saab offered to pick up and drop off my current purchase for service even though I live 65 miles from the dealership and to make additional cosmetic changes to the car I noticed after the deal was completed. The purchase from Kelly Cadillac Saab was a pleasant, low stress experience and I would not hesitate to purchase from them again or recommend them to others. That is why I gave a 5 rating to this dealership experience. More