Kelly Cadillac

My husband and I decided that it was time to trade in our Jeep Compass for a newer vehicle. Our past experiences with Jeep/Chyrsler dealerships has been one of feeling pressured into vehicles and high balle Jeep Compass for a newer vehicle. Our past experiences with Jeep/Chyrsler dealerships has been one of feeling pressured into vehicles and high balled in price. We had a very big trust issue We decided to go for a drive down Route 283 towards Lancaster and try a different dealership. We came upon Kelly Cadillac and thought that would be the answer to our dreams. However, we decided that there was no way that we could ever afford such a vehicle and drove by. By the time we hit the next exit, we turned back and decided to just go take a peek as maybe someone traded in a vehicle that we could afford. As soon as we pulled into the lot and got out of our vehicle, we were greeted by Julie Gardner our Sales Consultant. Julie was very approachable, friendly, honest, and open with us and answered all of our questions about the vehicles. Julie took the process of choosing a vehicle at our pace and respected our reservations. My husband and I fell in love with a 2010 Cadillac SRX. My husband and I were extremely impressed with Julie's knowledge of the vehicle. She knows her vehicles inside and out with all of the bells and whistles. During the test drive, Julie educated us on what we needed to know while driving but also sat back and let us listen to the sounds of the vehicle and answer our questions. When we decided to purchase the vehicle, Julie was very professional with us when we mentioned some concerns in regards to our credit/finances due to a recent surgical medical leave of absence from work. She assured us that we were not alone and gave us hope that there would be a creditor who would be willing to take all of our circumstances into consideration. Throughout the entire purchasing process, we felt like Julie had our best interests in hand. We really felt like she was working for us. Mark Gagliardi handled the financial contract side of our transaction. Mark was very friendly, approachable, and professional as well. There were alot of signatures that needed to be made and Mark was diligent in highlighting in 2 different colors where my husband needed to sign and where I needed to sign. He made it easy for us. Mark explained each page of the paperwork to us. The highlight of our experience with Mark was his concern for us in protecting our investment with a good warranty/maintanence package. He really worked with us in finding an affordable package with good coverage. Overall, my husband and I felt like we were in good hands with Kelly Cadillac. We had the best car buying experience that we have ever had. Kelly Cadillac is a name that we associate with honesty and integrity. They really are customer service excellence at it's best! We drove away in a vehicle that we never thought would be attainable and we were treated like we were VIPs! Thank you Julie, Mark, and Kelly Cadillac! More

I was in the market for a new vehicle, and was on the fence between Cadillac and Audi. From the second I stepped into the extremely clean and classy showroom, Julie Gardener was there to answer any and a fence between Cadillac and Audi. From the second I stepped into the extremely clean and classy showroom, Julie Gardener was there to answer any and all of my questions. We went over all of the features of the ATS that day. She was very laid back and was not pushy at all (as the Audi dealer was). She let me set up a test drive on my own time, and set my own pace for the car buying process. She responded to my emails very quickly, and did not fill up my phones voice mail with messages. She was very flexible in being able to meet to finalize the deal during a time my parents would be able to be there, as this was my first major purchase and I wanted them there for it. They detailed the car and had it ready before I was done signing all of the paperwork! Glenn did an excellent job explaining everything that I was signing. He brought light to a process that tends lengthy and boring. I even shook Mr. Kelly's hand, who congratulated my on my purchase and stressed that if he can help with anything, to let him know. He even put aside a hat for me because he felt that the ones that he had weren't cool enough. That family definitely has a one of a kind business that I would recommend to anyone. Follow up after the sale has been unexpected. Julie has been very helpful, answering any questions that I have had about the car, in a very prompt manner. She even offered to set up a time where she would meet me somewhere or I could meet at the dealership to go over any questions that may have popped up since delivery of the car, which I feel is a step that goes above and beyond! More

My letter sent to Mr. Kelly on November 12, 2013: My letter sent to Mr. Kelly on November 12, 2013: Dear Mr. Kelly, I just wanted to take a moment to thank you for the fantastic experience I My letter sent to Mr. Kelly on November 12, 2013: Dear Mr. Kelly, I just wanted to take a moment to thank you for the fantastic experience I had at your dealership this past weekend while purchasing my 2010 Cadillac CTS. Although I have had vehicles serviced at your facility in the past, I had not purchased a vehicle from you until now. I can say with certainty it will not be my last. The minute I set foot on the lot, Marc Gagliardi could not have been more helpful. From the test drive to the final signature, your entire staff bent over backwards to make sure things went smoothly. Marc, in particular, literally stayed with me throughout the entire purchasing process that day – going so far as to sit with me in the parking lot to help me sync my cell phone to the car’s Bluetooth (long after the facility closed for the day I might add). Needless to say I was totally impressed. I can certainly see why customers go out of their way to come to your dealership. Ask anyone in my family – I have been a Cadillac fanatic since I was very young. Now, I have a dealership I can go to that is equally fanatical about taking care of its customers. Thank you again for a great car buying experience. It was a pleasure meeting you last weekend. Sincerely, Anthony D. Crerand More

The overall atmosphere of the dealership and friendliness of the employees was fantastic. I would definitely do business with them again. We were purchasing a used vehicle. There were a few items I asked to of the employees was fantastic. I would definitely do business with them again. We were purchasing a used vehicle. There were a few items I asked to have addressed and each of them was taken care of without hesitation. It was a pleasure to buy a car from Kelly Cadillac. More

Julie Gardner knew all the features that were on the SRX and explained them in great depth and was very personable. Closing paperwork was with Glenn Davis who was knowledgable and personable. Geoff Kelly in and explained them in great depth and was very personable. Closing paperwork was with Glenn Davis who was knowledgable and personable. Geoff Kelly introduced himself to my wife and I prior to the sale, ensured we would be taken care of and congratulated us and thanked us after the sale. It was my first time in the dealership and I would recommend it to all my family and friends. More

I am 72 years old. I have purchased quite a few cars over my lifetime. Julie Gardner at Kelly Cadillac was the best sales consultant I have ever dealt with. I purchased a 2013 SRX. She explained eve over my lifetime. Julie Gardner at Kelly Cadillac was the best sales consultant I have ever dealt with. I purchased a 2013 SRX. She explained everything about that car in detail. I was very impressed the way I was treated. When my wife and I first met Julie, it was like we knew each other. We both felt very comfortable. I was not pressured to buy the car. It was my decision to buy the car. Every question I had, Julie explained it to me. She helped us with everything that we asked her about the car. I would recommend Kelly Cadillac to all my friends. Rating Kelly Cadillac I would say excellent. Marcia and I are very excited about our new car. Thanks to everyone that we have talked to and helped us out.. More

We met Howard Solodky and let him know we were considering a new or used Cadillac ATS. We told Howard what options we were looking for and he made contact on occasion to let us know he was still l considering a new or used Cadillac ATS. We told Howard what options we were looking for and he made contact on occasion to let us know he was still looking and what he had available. He was very courteous and professional - not pushy at all. When we made the deal he handled everything and made the entire transaction smooth and enjoyable. He and the entire staff were extremely friendly and professional. I would recommend Kelly Cadillac to anyone who is looking for an automobile. More

Most friendly and helpful car buying experience that I have ever had. Wonderful staff. I would recommend them to anyone looking for a new or used car. have ever had. Wonderful staff. I would recommend them to anyone looking for a new or used car. More

Looked at several cars at over 5 dealerships. We knew how much we wanted to spend on a luxury sport sedan and what we could get for our budget. BMW, Lexus, Infiniti etc.......we found the car we wanted at a much we wanted to spend on a luxury sport sedan and what we could get for our budget. BMW, Lexus, Infiniti etc.......we found the car we wanted at a great price at Kelly Cadillac. Everyone took care of us and treated us well. I would recommend Marc Gagliardi and Kelly Cadillac to anyone as a dealership you could trust and expect to be treated with respect. More

Just wanted to say thank you to Howard Solodky for Just wanted to say thank you to Howard Solodky for assisting James & myself in the procurement of the 2013 Cadillac CTS! The CTS was in Greenwic Just wanted to say thank you to Howard Solodky for assisting James & myself in the procurement of the 2013 Cadillac CTS! The CTS was in Greenwich, CT, 200 miles away . Howard gave us the best deal of any dealership within a 200 mile radius. Had our car ready and detailed within 3 days. Howard made the experience of our purchase extremely smooth and was most informative in explaining the operating procedures of the automobile. The dealership shows the customer "class," when picking up their new car. A few dealerships in the surrounding area could learn a few things from your great team. I surely will recommend this dealer to many people. A five star rating for sure. Kathleen More