Kelly Cadillac

Redefing Customer Service As always, Kelly Cadillac and its staff (and especially the Service department in this case) did an excellent job or defining the term 'customer servi As always, Kelly Cadillac and its staff (and especially the Service department in this case) did an excellent job or defining the term 'customer service.' Last week while driving my 2013 XTS when a warning message appeared on my instrument panel along will a ringing bell telling me there was a problem with my all wheel drive train and particularly the rear axel. As soon as I got home I called Kelly's service department and told them what had happened. I was concerned about driving the car. The Service Manager told me it was likely just a bad sensor but said I should have it looked at as soon as possible but I could still drive the car. As I live in Hershey, about 25 or so miles from the dealership, then scheduled a pick-up within two days. They also offered a loaner car but in this case it was unnecessary. The car was picked up, on time, and serviced. Later in the morning the service department manager or another manager (Tom Kelly?) called and explained that the problem was with the clutch pump motor. They removed and replaced the motor, added lubricants and fluids and test drove the car to ensure everything was in optimum condition. I also had told them that the last time I was there (in January) they had upgraded the software for the CUE. However when I got home, I found I could no longer connect my iPhone to the Bluetooth system in the car. Kelly's service department tested the Bluetooth connectivity and found it to be working but suggested I needed to reset the cellphone. The manager gave me the instructions and I was able to reconnect the phone for hands-free calling. The car was returned in the afternoon and there was no charge for any of the work performed. The clutch motor and labor was covered by the warranty and the Bluetooth was tested as a courtesy. Now that's customer service (and I didn't purchase my car there)! More

Wonderful Serive We had wonderful service from the moment we stepped foot on the lot. The people at Kelly made everything go quickly and smoothly. They gave us a won We had wonderful service from the moment we stepped foot on the lot. The people at Kelly made everything go quickly and smoothly. They gave us a wonderful tutorial of our vehicle and the owners even thanked us for our business, not something you see everyday. We would defiantly recommend Kelly Cadillac. More

Purchase of Pre-certified Auto Recently, I purchased a pre-certified 2013 Cadillac from Kelly Cadillac in Lancaster , PA. My sales Lady Uzma Shafqat was over and above in this tra Recently, I purchased a pre-certified 2013 Cadillac from Kelly Cadillac in Lancaster , PA. My sales Lady Uzma Shafqat was over and above in this transaction. I have driven Cadillacs for approximately 25 years. I never had a female salesperson before, so I was truly impressed. First of all she listened when I explained to her what I was look for and when she saw a car I could possibly want, she went into action. She called me with details about this vehicle to the extent that I could wait to see it. I purchased the car and felt that she treated me like she would a family member. She west into detail to explain the many options of this car, a XTS Luxury, and let me know she would always be available to assist me as long as I owned the car. I was impressed and I would point any of my friends and associates who are in the market for a car to go see Uzma Shafqat. More

Great experience!! Very pleasurable experience. Howard Solodky walked us through the whole process, he did a great job. Owner Geoff Kelly was amazing and so personable Very pleasurable experience. Howard Solodky walked us through the whole process, he did a great job. Owner Geoff Kelly was amazing and so personable. Very happy with our new purchase!! Looking forward to doing business in the future!! Kim/ Jim Steele More

Trustworthy I traded my '07 Tahoe for a '13 Tahoe, ALL via email from the Florida Keys. Fair deal. No hassle. I did send pix of my trade in, and I described it I traded my '07 Tahoe for a '13 Tahoe, ALL via email from the Florida Keys. Fair deal. No hassle. I did send pix of my trade in, and I described it honestly, and we negotiated a fair price. I placed a good faith deposit down, no obligation to purchase required from the dealer even though it held the vehicle for us, and I completed the purchase this morning. Again, no pressure, no further negotiating, just easy and pleasant. Howard and Glennwere both great. I am a retired lawyer, so I can make people uneasy quickly if I suspect something "untoward". These folks are the real deal if you want honest and friendly treatment. More

Thanks to Howard and Allen The people at Kelly Cadillac were very nice. We appreciated their patience with us about our decision to purchase our newer car and they gave us the The people at Kelly Cadillac were very nice. We appreciated their patience with us about our decision to purchase our newer car and they gave us the first opportunity to purchase our new car even though there were other customers interested in the vehicle that we were interested in as well. So thanks again. Look forward to having more future business with this dealership. Very high end dealership, made us feel important More

5-Star service My vehicle was in the shop for a 15 day operation. During that time the service department kept me informed about the progress. They called me twice a My vehicle was in the shop for a 15 day operation. During that time the service department kept me informed about the progress. They called me twice about other problems that came up during the repair process for my authorization to have those items repaired also. The vehicle was not ready for pick-up like I expected (because of a second problem only found that same morning) on Friday evening. The made a special arrangement for me to pick the vehicle up on Saturday through the Sales Dept. More

Pleasant Experience Both Howard and Glenn made this car buying experience easy and seamless. We were treated friendly and professionally. We would highly recommend this Both Howard and Glenn made this car buying experience easy and seamless. We were treated friendly and professionally. We would highly recommend this car dealership to others without hesitation. More

great experience from the get go as soon as we met Howard Solodsky till the time we drove off the lot it was nothing short of a great experience . everyone treated us well and cordia as soon as we met Howard Solodsky till the time we drove off the lot it was nothing short of a great experience . everyone treated us well and cordial ...........no pressure at all to buy and to say we are happy with our purchase ( 2012 Cadillac CTS ) is an under statement ............Howard really knows his stuff and took us thru everything we needed to know in a professional manner, bar none ..........as an out of state buyer I'm sure this wont be my last time doing business here !!!! thank you again for the wonderful yet stress free experience .................John and Gail More