Kelly Cadillac

2011 Pre-Owned Jeep Wrangler Unlimited After doing extensive searches online, I came across just the right Jeep while driving by the dealership. Low miles, with the options that I wanted fo After doing extensive searches online, I came across just the right Jeep while driving by the dealership. Low miles, with the options that I wanted for a fair price. This is my second vehicle purchase from Kelly Cadillac and I couldn't be more pleased. Howard, Allen, and Glenn were great. More

"Top shelf service" Probably the best experience we've had in purchasing a used car. From the time we arrived at the dealership until we left with our purchase we were t Probably the best experience we've had in purchasing a used car. From the time we arrived at the dealership until we left with our purchase we were treated with friendly and courteous service. Nothing was too much trouble from Howard Solodky and the rest of the staff. Smiles from everyone we passed. I would recommend that dealership to anyone interested in a car. Left with an umbrella and a hat and a satisfied feeling as we drove away. Even had our picture taken. Beautiful dealership. More

2015 Pre Owned Escalade I've purchased approximately 20 -25 vehicles in my lifetime and Kelly Cadillac is by far the most professional dealership I've encountered. Made me fe I've purchased approximately 20 -25 vehicles in my lifetime and Kelly Cadillac is by far the most professional dealership I've encountered. Made me feel like one of the family from the time I entered the door. Very, Very Impressed. More

On their game. Very friendly, service oriented, and sleek dealership. From shopping on the web to getting to the dealership they were very courteous and accommodati Very friendly, service oriented, and sleek dealership. From shopping on the web to getting to the dealership they were very courteous and accommodating. Service was quick as possible. Very helpful. More

Service with a smile Everyone is always very courteous, professional and friendly. I was given a loaner car, as requested. This is such a convenience and privilege. Bef Everyone is always very courteous, professional and friendly. I was given a loaner car, as requested. This is such a convenience and privilege. Before any work was done, I received a phone call regarding the issue with my vehicle and how much it would cost for the repairs. I am very thankful for the "family" environment I experience whenever I step through Kelly Cadillac's door. More

Wow - Top notch service from Sales and Finance teams My wife and I were super happy with the service, professionalism and attention from everyone at Kelly. We will definitely speak highly of our experie My wife and I were super happy with the service, professionalism and attention from everyone at Kelly. We will definitely speak highly of our experience with friends and family! More

Redefing Customer Service As always, Kelly Cadillac and its staff (and especially the Service department in this case) did an excellent job or defining the term 'customer servi As always, Kelly Cadillac and its staff (and especially the Service department in this case) did an excellent job or defining the term 'customer service.' Last week while driving my 2013 XTS when a warning message appeared on my instrument panel along will a ringing bell telling me there was a problem with my all wheel drive train and particularly the rear axel. As soon as I got home I called Kelly's service department and told them what had happened. I was concerned about driving the car. The Service Manager told me it was likely just a bad sensor but said I should have it looked at as soon as possible but I could still drive the car. As I live in Hershey, about 25 or so miles from the dealership, then scheduled a pick-up within two days. They also offered a loaner car but in this case it was unnecessary. The car was picked up, on time, and serviced. Later in the morning the service department manager or another manager (Tom Kelly?) called and explained that the problem was with the clutch pump motor. They removed and replaced the motor, added lubricants and fluids and test drove the car to ensure everything was in optimum condition. I also had told them that the last time I was there (in January) they had upgraded the software for the CUE. However when I got home, I found I could no longer connect my iPhone to the Bluetooth system in the car. Kelly's service department tested the Bluetooth connectivity and found it to be working but suggested I needed to reset the cellphone. The manager gave me the instructions and I was able to reconnect the phone for hands-free calling. The car was returned in the afternoon and there was no charge for any of the work performed. The clutch motor and labor was covered by the warranty and the Bluetooth was tested as a courtesy. Now that's customer service (and I didn't purchase my car there)! More

Wonderful Serive We had wonderful service from the moment we stepped foot on the lot. The people at Kelly made everything go quickly and smoothly. They gave us a won We had wonderful service from the moment we stepped foot on the lot. The people at Kelly made everything go quickly and smoothly. They gave us a wonderful tutorial of our vehicle and the owners even thanked us for our business, not something you see everyday. We would defiantly recommend Kelly Cadillac. More

Purchase of Pre-certified Auto Recently, I purchased a pre-certified 2013 Cadillac from Kelly Cadillac in Lancaster , PA. My sales Lady Uzma Shafqat was over and above in this tra Recently, I purchased a pre-certified 2013 Cadillac from Kelly Cadillac in Lancaster , PA. My sales Lady Uzma Shafqat was over and above in this transaction. I have driven Cadillacs for approximately 25 years. I never had a female salesperson before, so I was truly impressed. First of all she listened when I explained to her what I was look for and when she saw a car I could possibly want, she went into action. She called me with details about this vehicle to the extent that I could wait to see it. I purchased the car and felt that she treated me like she would a family member. She west into detail to explain the many options of this car, a XTS Luxury, and let me know she would always be available to assist me as long as I owned the car. I was impressed and I would point any of my friends and associates who are in the market for a car to go see Uzma Shafqat. More

Great experience!! Very pleasurable experience. Howard Solodky walked us through the whole process, he did a great job. Owner Geoff Kelly was amazing and so personable Very pleasurable experience. Howard Solodky walked us through the whole process, he did a great job. Owner Geoff Kelly was amazing and so personable. Very happy with our new purchase!! Looking forward to doing business in the future!! Kim/ Jim Steele More