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Kelly Buick GMC
Emmaus, PA
1,716 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,716 reviews
May 03, 2017
shiesty dealership practices.. Dership is very sheisty. and in my opinion Dishonest when it comes to your final paperwork will tell you one thing and do another At signing. and make Dership is very sheisty. and in my opinion Dishonest when it comes to your final paperwork will tell you one thing and do another At signing. and make it look like it's in your favor when in reality it's not. (Buyer beware of this practice at this dealership) I know. it was too late For me. i Lease the vehicle brand new on May 1st should have known then .When salesperson Told us to dated the paperwork for April 29th to sign this date on all paperwork. To show GMC we bought it on the 29th just show dishonest sales Practice. . actual was May 1st. also buyer beware when turning in a pre lease car from another manufacturer at this dealership they tell you they're going to pay the lease payments off and you just turn your car in at the other dealer. make sure when you leave Kelly GMC you have check in hand when leaving because any money you put out of pocket first to pay that other lease off they turn around and defraud you out of that portion by telling you one thing and doing another at that point it's too late (FYI. your Out that money) get a check from them First do your homework be smart and in my personal opnion lease or buy somewhere else still waiting for money owed from this dealer Signed truthfully not angry just got a whole lot smarter and will not purchase here anymore.... Finally after several months of back and forth the dealership has made good on deal that was negotiated originally before purchase of the vehicle should not have went this far but it did thanks to one of the owners Chris .S stepping in and honoring the deal that was truly Made at, signing .Sincerely( now a satisfied customer) More
by jrfillman
Employees Worked With
owner Chris .S
April 30, 2017
Amazing experience Everyone was so helpful and made the experience not only helpful but fun too. Mike gave us so different options and we did a lot of laughing which I r Everyone was so helpful and made the experience not only helpful but fun too. Mike gave us so different options and we did a lot of laughing which I really appreciated. More
by sharon
Employees Worked With
Mike Yerger, Mike Curry, Kim Collazo
April 30, 2017
Great dealer Dave was very helpful in us finding the SUV we wanted. Told him exactly what we were looking for and price range and he delivered. Had a great time on Dave was very helpful in us finding the SUV we wanted. Told him exactly what we were looking for and price range and he delivered. Had a great time on the test drive felt like we were talking to an old friend. Lots of laughs and no hassle. Would recommend buying a car from Dave!! Thanks again Dave we love our Acadia!!! More
by Sudsysue
Employees Worked With
Dave Kessler
April 29, 2017
Found the right car and was on the road ASAP Dave Kessler and the team at Kelly Buick GMC helped me buy the car I was looking for and stayed late to finish the transaction. Dave Kessler and the team at Kelly Buick GMC helped me buy the car I was looking for and stayed late to finish the transaction. More
by C_hutter
Employees Worked With
Dave Kessler, Kim Collazo
April 25, 2017
Overall Fantastic Buying Experience Matt and Nick are the best in the business. I highly recommend both gentlemen and the entire staff at Kelly. I got the right vehicle at the right pric Matt and Nick are the best in the business. I highly recommend both gentlemen and the entire staff at Kelly. I got the right vehicle at the right price with the right terms. More
by alanaim
Employees Worked With
Nick Paxos, Matt Kelly
April 25, 2017
Thank you for EVERYTHING! Jordan and Kelly Buick GMC made our car buying experience comfortable, easy and hassle free. We came with some challenges, but Jordan helped us find o Jordan and Kelly Buick GMC made our car buying experience comfortable, easy and hassle free. We came with some challenges, but Jordan helped us find our perfect car!! We will be back! Thank you Jordan!! More
by MrsR1215
Employees Worked With
Mike Curry, Jordan DeLong
April 24, 2017
Without Matt Kelly as the manager I don't buy the car Typically at dealerships managers tend to never show themselves to the customers but Matt Kelly greeted us with a smile and made us feel welcomed. He Typically at dealerships managers tend to never show themselves to the customers but Matt Kelly greeted us with a smile and made us feel welcomed. He introduced us to our sales person and got us refreshments too. Throughout the process he stayed involved and assured us we were receiving the VIP Internet experience. We wrote a review about our consultant but wanted to write one about Matt as well for his honesty and fun personality. We will be back and we will send customers to your store, thanks to Matt Kelly. More
by K32acadia
Employees Worked With
Matt Kelly
April 22, 2017
Helpfulness and patience. Mike Yerger is my sales rep at Kelly. Notice I said "is". Even though I have now driven home in my new Buick Encore, I know that Mike will be there Mike Yerger is my sales rep at Kelly. Notice I said "is". Even though I have now driven home in my new Buick Encore, I know that Mike will be there with any questions and concerns I might have. And he needed more patience. As I am in my 70's and a widow, I am sure my questions are phased differently than a young man's would be. Mike never made me feel I might be taking too long or not knowledgeable. Buick had a short window to take advantage of a promotion and Mike made sure that I was able to do just that! I have had experience previously with Kelly Buick and was pleased with the service I gotten from their service department. That is why I returned to Kelly Buick. More
by Carol T.
Employees Worked With
Mike Yerger, Russ Carter, Mike Curry
April 21, 2017
Great Deal!! Love my Cascada Anthony was a great salesman-He was knowledgeable and willing to work with me to get the car I wanted and could afford. It was stress free and I will Anthony was a great salesman-He was knowledgeable and willing to work with me to get the car I wanted and could afford. It was stress free and I will shop there again when I need my next car. More
by Sharon
Employees Worked With
Anthony Jayetileke
April 21, 2017
RIGHT PRICE - RIGHT INVENTORY - GREAT SALES SERVICE Went looking for a GMC Acadia Limited with specific color and package. Salesman found multiple cars meeting the criteria right on the lot and said if Went looking for a GMC Acadia Limited with specific color and package. Salesman found multiple cars meeting the criteria right on the lot and said if we needed anything different or changed our mind he could easily find it in the system and trade out to get what we wanted. Titled and tagged in our home state of Florida, lease approved and finalized, car prepared and ready to go in 24 hours - fantastic! More
by Joe_Mac
Employees Worked With
Anthony Jayetileke
