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Kelly Buick GMC
Emmaus, PA
1,718 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,718 reviews
February 24, 2021
Hats off to Mike C. Professional, courteous and very helpful in my purchase of a Encore GX. It was a pleasure doing business with this dealer and their staff. helpful in my purchase of a Encore GX. It was a pleasure doing business with this dealer and their staff. More
by JS
Employees Worked With
Anthony Jayetileke
February 14, 2021
Kelly Buick GMC of Emmaus has become the dealership my family and I have use ever since 2018! Since then we have bought three cars there with the help of Mike Yerger. A down to earth salesman, who has bec family and I have use ever since 2018! Since then we have bought three cars there with the help of Mike Yerger. A down to earth salesman, who has become a great to us over the years with all the times we have had to get a car at the dealership lol!! My sister is going to be up next to get a new car and I can’t think of any place I would rather go than Kelly Buick GMC. Thank you Mike Yerger, and the incredible staff at Kelly who helped me buy a 2013 Chevy Equinox!! I recommend this dealership to anyone who is looking to get a nice new or used car!! And definitely ask for Mike Yerger, he is the best of the best at Kelly! More
by MichaelMele
Employees Worked With
Mike Yerger
December 13, 2020
Incredible service! He was extremely helpful with educating me as I am young and not sure on what I need. Overall would highly recommend his service!!? educating me as I am young and not sure on what I need. Overall would highly recommend his service!!? More
by Emily
Employees Worked With
Mike Yerger
December 11, 2020
I’m always apprehensive about going to car dealerships but I had a great experience from start to finish at Kelly Buick GMC. I started shopping online and dealt with a lovely young lady named Crystal. She but I had a great experience from start to finish at Kelly Buick GMC. I started shopping online and dealt with a lovely young lady named Crystal. She made me feel comfortable from the start. I was actually excited to go to the dealership. When I arrived Crystal greeted me and introduced me to Mike Yerger. Mike was a breath of fresh air. He wasn’t trying hard to sell me the car. He was educating me about the car. Needless to say the car sold itself and I bought it. If you’re looking for an amazingly different experience at a car dealership go to Kelly Buick GMC and ask for Mike Yerger. You won’t be disappointed. More
by Bill Sanders
Employees Worked With
Mike Yerger, Crystal Wagner
December 10, 2020
MIKE AND THE KELLY TEAM WERE AMAZING !!! Thank you for helping me get the car of my dreams, i couldn’t be happier! Mike was wonderful, patient, i really couldn’t say enough good things about him i highly helping me get the car of my dreams, i couldn’t be happier! Mike was wonderful, patient, i really couldn’t say enough good things about him i highly recommend anyone looking for a vehicle to go here. I will forever be a Kelly customer after this experience with mike!! More
by yupitssniks07
Employees Worked With
Mike Yerger
December 09, 2020
Informed salesperson I was coming in from out of state to test drive and purchase a vehicle and sold vehicle and did not hold vehicle until I arrived. test drive and purchase a vehicle and sold vehicle and did not hold vehicle until I arrived. More
by Paul i
Employees Worked With
Mike Yerger
December 01, 2020
This is the second BUICK ENCORE PREFERRED I have purchased with NIKKI HALL as the sales person. Both times I have had an excellent experience and would recommend her. purchased with NIKKI HALL as the sales person. Both times I have had an excellent experience and would recommend her. More
by robert.levan
Employees Worked With
Nikki Hall
October 27, 2020
Here are the details of how bad my experience has been with Kelly GMC. I have never purchased a vehicle from Kelly before but this is the 5th GMC I have purchased in the last five years, and this will be with Kelly GMC. I have never purchased a vehicle from Kelly before but this is the 5th GMC I have purchased in the last five years, and this will be the last time I purchase one at Kelly. 1. While at the dealership signing the paperwork I was informed we were all done. I questioned the salesmen as I felt there was more paperwork to sign and he reassured me that was it. I live approximately one hour away from the dealership and when I was 30 mins away from the dealership I received a call telling me I had to come back to the dealership to finish more paperwork. The salesman told me he would make it worth my while by giving me a gift card for my troubles. I returned to the dealership and filled the rest of the paperwork out and left. He told me he would be putting the gift card in the mail. Of course that never happened. 2. When I returned home I realized I had left my ez pass and a portable dvd player in my old truck. I called the salesman, and he told me he would gather the items and mail them to me. That never happened. I reached out several times and got little to respond. The salesmen did tell me they found them and now I am being told they are now nowhere to be found. 3. Prior to coming to the dealership I asked what information could I send prior to the visit to expedite the process since I would have my small 3 year old son with me and he doesn't do well when things take time. My wife is a teacher so I filled out the educator discount application on the GMC website, sent a copy of the approval letter and sent a picture of her school ID. While at the dealership my wife brought her school ID and a copy of the approval letter and asked if they needed a copy of them, we were told no they had them already. Five days later I get a call from Kelly telling me they had none of the required info for the educator discount and I needed to forward all of the information again. 4. I turned in my 2017 lease the day I got the new vehicle (7/31/2020). My last payment which was to be made by Kelly GMC on 8/10/2020 was never made. I got an email from GM financial on 8/15/2020 stating my account was past due. I called GM financial to figure out what was going on. I told them I turned my lease in 15 days ago, and they informed me the car was still not grounded and the last payment was never made. While on the phone with them they tried calling Kelly 2 times and got no answer. They informed me they left a message but they recommend me calling as well to get this resolved ASAP. Finally around 20 days after turning in my old lease Kelly finally grounded the vehicle. 5. When following up about my items that went missing, I mentioned to how bad my experience has been, Kelly asked me to put it all in writing and send it to them in a email. So, I did. Shortly after doing so I received a call from man named Greg who apologized and said they were going to make this right. He was going to work with the GM Russ Carter to take car of this. The next day (8/24) he called me back and explained they were going to send me a check to compensate me for all the issues I had. Well now on 10/26 still no check, and not surprised at all. I have followed up with Russ several times and now I do not even get a response. More
by mgfarrow
Employees Worked With
Russ Carter, Greg McCahill
October 21, 2020
I was having issues with brakes on my truck & each time I took it there the Technician's comment was that they are working properly. I didn't know that after you applied the brakes softly, 3-4 times they wer took it there the Technician's comment was that they are working properly. I didn't know that after you applied the brakes softly, 3-4 times they were supposed to go to the floor (sarcasm). I did some research & found out that there was a Service Notice out about the issue I was experiencing. I printed it out, called the Service Manager, he verified it, made an appointment to have the Service Notice implemented on my truck. Low & behold my brakes are now working like they are supposed to from the factory. One would think this would be one of the first steps a Technician would take (looking for TSBs or Service Notices) especially if the customer had the vehicle back multiple times for the same issue. There was no charge from GMC for this repair (thank goodness) but I had to troubleshoot the issue & do the Technician's job. More
by captblei2
Employees Worked With
Allison Ehrich
