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Kelly Buick GMC

Emmaus, PA

4.6
1,717 Reviews

585 State Avenue

Emmaus, PA

18049

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Showing 1,717 reviews

February 14, 2021

Kelly Buick GMC of Emmaus has become the dealership my family and I have use ever since 2018! Since then we have bought three cars there with the help of Mike Yerger. A down to earth salesman, who has bec More

by MichaelMele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Yerger
Feb 18, 2021 -

Kelly Buick GMC responded

Thank you so much for taking the time to share your kind words about your experience at Kelly Buick GMC! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Russ Carter, General Manager, Kelly Buick GMC

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December 13, 2020

Incredible service! He was extremely helpful with educating me as I am young and not sure on what I need. Overall would highly recommend his service!!? More

by Emily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Yerger
Dec 16, 2020 -

Kelly Buick GMC responded

Thanks for your outstanding review! We're glad to hear that our team was friendly and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

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December 11, 2020

I’m always apprehensive about going to car dealerships but I had a great experience from start to finish at Kelly Buick GMC. I started shopping online and dealt with a lovely young lady named Crystal. She More

by Bill Sanders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Yerger, Crystal Wagner
Dec 16, 2020 -

Kelly Buick GMC responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Mike and our team were helpful during your visit and that you love your new car. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

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December 10, 2020

Great experience and a great man! Very quick and easy and would recommend to anyone. He was very helpful and answered all my questions nicely. More

by halahr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Yerger
Dec 15, 2020 -

Kelly Buick GMC responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your vehicle purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

December 10, 2020

MIKE AND THE KELLY TEAM WERE AMAZING !!! Thank you for helping me get the car of my dreams, i couldn’t be happier! Mike was wonderful, patient, i really couldn’t say enough good things about him i highly More

by yupitssniks07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Yerger
Dec 15, 2020 -

Kelly Buick GMC responded

We are extremely grateful to receive such an outstanding review! Feedback like yours lets us know that we are meeting our organizational goals for providing excellent customer service while getting you into the vehicle of your dreams. We could not be happier to hear that Mike was able to do this for you and we encourage you to contact him or stop by if you have any further automotive needs. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

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December 09, 2020

Informed salesperson I was coming in from out of state to test drive and purchase a vehicle and sold vehicle and did not hold vehicle until I arrived. More

by Paul i
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Yerger
Dec 09, 2020 -

Kelly Buick GMC responded

Paul, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Buick GMC. Please reach out to me on my personal cell phone, 484-866-5023, so that I can address your concerns. Sincerely yours, Russ Carter, General Manager Kelly Buick GMC.

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December 01, 2020

This is the second BUICK ENCORE PREFERRED I have purchased with NIKKI HALL as the sales person. Both times I have had an excellent experience and would recommend her. More

by robert.levan
Recommend Dealer
Yes
Employees Worked With
Nikki Hall
Dec 04, 2020 -

Kelly Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

October 27, 2020

Here are the details of how bad my experience has been with Kelly GMC. I have never purchased a vehicle from Kelly before but this is the 5th GMC I have purchased in the last five years, and this will be More

by mgfarrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Russ Carter, Greg McCahill
October 21, 2020

I was having issues with brakes on my truck & each time I took it there the Technician's comment was that they are working properly. I didn't know that after you applied the brakes softly, 3-4 times they wer More

by captblei2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Allison Ehrich
Oct 22, 2020 -

Kelly Buick GMC responded

Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Buick GMC. Please reach out to me on my personal cell phone, 484-866-5023, so that I can address your concerns. Sincerely yours, Russ Carter, General Manager Kelly Buick GMC.

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October 08, 2020

My experience with working with Peter and Liz at Kelly Buick GMC was a breeze. From the get go, Peter was very good with communicating to feel out car preferences and finances. Then he went out and More

by ben.pradubsri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter and Liz
Oct 09, 2020 -

Kelly Buick GMC responded

Thank you so much for this wonderful feedback, Ben! We're so glad you came back to see us for your Legacy. It's fantastic to know Peter and the rest of our team were able to get you in a car you love. If there's anything else we can help you with in regards to your new vehicle, please let us know. Happy driving! Sincerely, Russ Carter, General Manager, Kelly Buick GMC

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