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Kelly Buick GMC
Emmaus, PA
1,701 Reviews
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Showing 1,701 reviews
December 01, 2020
This is the second BUICK ENCORE PREFERRED I have purchased with NIKKI HALL as the sales person. Both times I have had an excellent experience and would recommend her. purchased with NIKKI HALL as the sales person. Both times I have had an excellent experience and would recommend her. More
by robert.levan
Employees Worked With
Nikki Hall
October 27, 2020
Here are the details of how bad my experience has been with Kelly GMC. I have never purchased a vehicle from Kelly before but this is the 5th GMC I have purchased in the last five years, and this will be with Kelly GMC. I have never purchased a vehicle from Kelly before but this is the 5th GMC I have purchased in the last five years, and this will be the last time I purchase one at Kelly. 1. While at the dealership signing the paperwork I was informed we were all done. I questioned the salesmen as I felt there was more paperwork to sign and he reassured me that was it. I live approximately one hour away from the dealership and when I was 30 mins away from the dealership I received a call telling me I had to come back to the dealership to finish more paperwork. The salesman told me he would make it worth my while by giving me a gift card for my troubles. I returned to the dealership and filled the rest of the paperwork out and left. He told me he would be putting the gift card in the mail. Of course that never happened. 2. When I returned home I realized I had left my ez pass and a portable dvd player in my old truck. I called the salesman, and he told me he would gather the items and mail them to me. That never happened. I reached out several times and got little to respond. The salesmen did tell me they found them and now I am being told they are now nowhere to be found. 3. Prior to coming to the dealership I asked what information could I send prior to the visit to expedite the process since I would have my small 3 year old son with me and he doesn't do well when things take time. My wife is a teacher so I filled out the educator discount application on the GMC website, sent a copy of the approval letter and sent a picture of her school ID. While at the dealership my wife brought her school ID and a copy of the approval letter and asked if they needed a copy of them, we were told no they had them already. Five days later I get a call from Kelly telling me they had none of the required info for the educator discount and I needed to forward all of the information again. 4. I turned in my 2017 lease the day I got the new vehicle (7/31/2020). My last payment which was to be made by Kelly GMC on 8/10/2020 was never made. I got an email from GM financial on 8/15/2020 stating my account was past due. I called GM financial to figure out what was going on. I told them I turned my lease in 15 days ago, and they informed me the car was still not grounded and the last payment was never made. While on the phone with them they tried calling Kelly 2 times and got no answer. They informed me they left a message but they recommend me calling as well to get this resolved ASAP. Finally around 20 days after turning in my old lease Kelly finally grounded the vehicle. 5. When following up about my items that went missing, I mentioned to how bad my experience has been, Kelly asked me to put it all in writing and send it to them in a email. So, I did. Shortly after doing so I received a call from man named Greg who apologized and said they were going to make this right. He was going to work with the GM Russ Carter to take car of this. The next day (8/24) he called me back and explained they were going to send me a check to compensate me for all the issues I had. Well now on 10/26 still no check, and not surprised at all. I have followed up with Russ several times and now I do not even get a response. More
by mgfarrow
Employees Worked With
Russ Carter, Greg McCahill
October 21, 2020
I was having issues with brakes on my truck & each time I took it there the Technician's comment was that they are working properly. I didn't know that after you applied the brakes softly, 3-4 times they wer took it there the Technician's comment was that they are working properly. I didn't know that after you applied the brakes softly, 3-4 times they were supposed to go to the floor (sarcasm). I did some research & found out that there was a Service Notice out about the issue I was experiencing. I printed it out, called the Service Manager, he verified it, made an appointment to have the Service Notice implemented on my truck. Low & behold my brakes are now working like they are supposed to from the factory. One would think this would be one of the first steps a Technician would take (looking for TSBs or Service Notices) especially if the customer had the vehicle back multiple times for the same issue. There was no charge from GMC for this repair (thank goodness) but I had to troubleshoot the issue & do the Technician's job. More
by captblei2
Employees Worked With
Allison Ehrich
October 08, 2020
My experience with working with Peter and Liz at Kelly Buick GMC was a breeze. From the get go, Peter was very good with communicating to feel out car preferences and finances. Then he went out and Buick GMC was a breeze. From the get go, Peter was very good with communicating to feel out car preferences and finances. Then he went out and in just a couple of days, sourced the perfect car that matched everything that was asked for. The team at Kelly Buick GMC then worked to get the payments and numbers to work. The Subaru Legacy 2016 is such a beautiful car in great shape with low miles and drives like a beast. Thank you guys once again!!! _Ben Pradubsri More
by ben.pradubsri
Employees Worked With
Peter and Liz
August 22, 2020
Abdoul was knowledgeable, courteous, and customer service orientated. He had great follow through in working with me to purchase my new Buick Envision. Mike Yerger closed the deal and didn't let me leave wit orientated. He had great follow through in working with me to purchase my new Buick Envision. Mike Yerger closed the deal and didn't let me leave without our new Envision. A great one two punch. More
by Rocco
Employees Worked With
Mike Yerger, Abdoul Kiswani
August 20, 2020
Nikki and the team at Kelly were SO helpful and understanding. Such a smooth process from start to finish. No hassle, answered any questions I had. Went above and beyond. Worked with me and my situ understanding. Such a smooth process from start to finish. No hassle, answered any questions I had. Went above and beyond. Worked with me and my situation. Super thankful for everyone there. More
by Jehna.werkheiser
Employees Worked With
Nikki Hall
August 03, 2020
A truly great experience! We recently leased a GMC Acadia Denali form Kelly Buick GMC. Car shopping is one of our least favorite activities but one that we knew was inevitable. We recently leased a GMC Acadia Denali form Kelly Buick GMC. Car shopping is one of our least favorite activities but one that we knew was inevitable. Since our lease was running out, we decided this time we were going to shop around and shop we did! We spent one entire week traveling from dealership to dealership. We asked all the questions and received many answers. Some we liked and some we didn't. In the end , we chose the GMC Acadia Denali. Not only was it the nicest equipped vehicle we saw, but we had a great salesperson in Mike Yerger. Mike made both of us feel very comfortable throughout the process. He wasn't pushy and had all the answers to our questions. He was friendly, very knowledgeable but most importantly to us, he was down to earth. Mike made us feel like we knew him for a lifetime. To us, that is important. We were dealing with someone who sincerely cared that we got the vehicle that best met our needs. For that, we thank him and the entire Kelly Buick GMC team for a job well done! More
by gisye1953
Employees Worked With
Mike Yerger
July 30, 2020
The staff was very friendly and our salesperson was very accommodating. We would recommend this dealership to family and friends. Purchase process was very straight forward! accommodating. We would recommend this dealership to family and friends. Purchase process was very straight forward! More
by Tanya
Employees Worked With
Nikki Hall
July 30, 2020
Great transaction. Nikki Hall was awesome to work with Great transaction. Nikki Hall was awesome to work with during the buying process. I will recommend her as well as Kelly Buick GMC to my friends. Great transaction. Nikki Hall was awesome to work with during the buying process. I will recommend her as well as Kelly Buick GMC to my friends. More
by Ford f150
Employees Worked With
Nikki Hall
July 29, 2020
Nikki was a pleasure to deal with. Everything was thoroughly explained including demos of functionalities within the car and swapping out my license plates. I am thoroughly pleased. thoroughly explained including demos of functionalities within the car and swapping out my license plates. I am thoroughly pleased. More
by suzanneharris82
Employees Worked With
Nikki Hall
