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Kelly Buick GMC

Emmaus, PA

4.6
1,701 Reviews

585 State Avenue

Emmaus, PA

18049

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Showing 1,701 reviews

June 22, 2021

Bait and switch!!! Had a deal made for a new truck all numbers for trade agreed upon gave deposit as truck was in transit. The following day I was informed that the truck was going to be $5000 more becaus More

by Pany
Recommend Dealer
No
Employees Worked With
Crystal Wagner
Jun 24, 2021 -

Kelly Buick GMC responded

Hello, we are sorry for the confusion and misunderstanding. No agreement was made on this truck. We make it a practice to not take deposits to hold vehicles due to the lack of inventory. Inventory is sold on a first come, first serve basis. We pre-order all accessories to our vehicle’s. They are added the moment the vehicle is placed in inventory and prepped/inspected for sale. These items are then applied to the price of the vehicle. In no way are we attempting to deter business or alienate a potential customer. We make the vehicle as described with the added items available to all, until sold. Thanks, and again we apologize for the misunderstandings. Sincerely yours, Russ Carter, General Manager Kelly Buick GMC.

Jun 25, 2021 -

Pany responded

Guess you are trying to save face but there DEFINITELY was an agreement made for this truck and my credit card info was taken for a $1000 deposit. I was also asked to submit documents driver’s license, current registration, and insurance card. I was not paying to HOLD the vehicle I was purchasing the vehicle. I applied for financing however I could have paid in full if needed to secure the vehicle. There was no mention of accessories on this vehicle on your website or from the salesperson until after you refused the deal. You are NOT reputable no matter how you SPIN the story!!!!!!

April 12, 2021

Nikki was amazing! She responded to all my texts promptly. She also made sure to explain all necessary info to me. All in all she helped me leave with the car I really wanted. 10/10 recommend! More

by mariahalizah09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nikki Hall
Apr 15, 2021 -

Kelly Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

March 18, 2021

We had the pleasure of meeting and working with Mike Yerger at Kelly Buick GMC. Mike was no pressure, very helpful and gave us a great overview of the Envision we bought. If you are looking for an hon More

by kenandden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Yerger
Mar 19, 2021 -

Kelly Buick GMC responded

Thank you for your 5 Star Review. Mike is a valued team member here with Kelly Buick GMC. I will share your thoughts with him. Please send him your referrals, family or friends. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

February 24, 2021

Hats off to Mike C. Professional, courteous and very helpful in my purchase of a Encore GX. It was a pleasure doing business with this dealer and their staff. More

by JS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Jayetileke
Feb 26, 2021 -

Kelly Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Russ Carter, General Manager, Kelly Buick GMC

February 14, 2021

Kelly Buick GMC of Emmaus has become the dealership my family and I have use ever since 2018! Since then we have bought three cars there with the help of Mike Yerger. A down to earth salesman, who has bec More

by MichaelMele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Yerger
Feb 18, 2021 -

Kelly Buick GMC responded

Thank you so much for taking the time to share your kind words about your experience at Kelly Buick GMC! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Russ Carter, General Manager, Kelly Buick GMC

December 13, 2020

Incredible service! He was extremely helpful with educating me as I am young and not sure on what I need. Overall would highly recommend his service!!? More

by Emily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Yerger
Dec 16, 2020 -

Kelly Buick GMC responded

Thanks for your outstanding review! We're glad to hear that our team was friendly and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

December 11, 2020

I’m always apprehensive about going to car dealerships but I had a great experience from start to finish at Kelly Buick GMC. I started shopping online and dealt with a lovely young lady named Crystal. She More

by Bill Sanders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Yerger, Crystal Wagner
Dec 16, 2020 -

Kelly Buick GMC responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Mike and our team were helpful during your visit and that you love your new car. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

December 10, 2020

Great experience and a great man! Very quick and easy and would recommend to anyone. He was very helpful and answered all my questions nicely. More

by halahr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Yerger
Dec 15, 2020 -

Kelly Buick GMC responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your vehicle purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

December 10, 2020

MIKE AND THE KELLY TEAM WERE AMAZING !!! Thank you for helping me get the car of my dreams, i couldn’t be happier! Mike was wonderful, patient, i really couldn’t say enough good things about him i highly More

by yupitssniks07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Yerger
Dec 15, 2020 -

Kelly Buick GMC responded

We are extremely grateful to receive such an outstanding review! Feedback like yours lets us know that we are meeting our organizational goals for providing excellent customer service while getting you into the vehicle of your dreams. We could not be happier to hear that Mike was able to do this for you and we encourage you to contact him or stop by if you have any further automotive needs. Sincerely, Russ Carter, General Manager, Kelly Buick GMC

December 09, 2020

Informed salesperson I was coming in from out of state to test drive and purchase a vehicle and sold vehicle and did not hold vehicle until I arrived. More

by Paul i
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Yerger
Dec 09, 2020 -

Kelly Buick GMC responded

Paul, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Buick GMC. Please reach out to me on my personal cell phone, 484-866-5023, so that I can address your concerns. Sincerely yours, Russ Carter, General Manager Kelly Buick GMC.

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