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Kelly Buick GMC

Emmaus, PA

4.6
1,717 Reviews

585 State Avenue

Emmaus, PA

18049

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Showing 1,717 reviews

February 01, 2019

Repeat Customer! Have purchased several cars from Kelly over the years and find their salesmen, Ed and Nick as well as their service department to be the best! More

by Howie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Paxos, Peter Freedman
January 28, 2019

Rocky start, but a happy ending. We traveled from NJ to Penna to look at a specific used car. We bought the car and returned the next day to pick up the car. Upon arriving at home, we More

by als631
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Carter, Stephen Wales
January 25, 2019

Smooth sailing with Nick My wife and I found a great car at a great price thanks to our salesman Nick and the crew at Kelly. We are happy and will be back again. More

by Bob Abouy
Recommend Dealer
Yes
Employees Worked With
Nick Paxos
January 22, 2019

False advertisement My son talked with Brian about a MAZDA3, that they advertised, he told my son that wasn’t available because it was selling slow and it was going to t More

by Cristi100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Cardascia, Brian Kates
Jan 23, 2019 -

Kelly Buick GMC responded

Cristi100, Thank you for your feedback, we take your assessment very seriously. I’m very sorry that you were not completely satisfied with your experience with Kelly Buick GMC. Please reach out to me on my personal cell phone, 484-866-5023, so that I can address your concerns. Sincerely yours, Russ Carter, General Sales Manager Kelly Buick GMC.

January 15, 2019

Found My Car Once I finally made my decidion, narrowing down the exact features I was looking for, the sales department found my car. It wasn’t on Kelly’s lot bu More

by Cheryl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Arena, Peter Freedman, Brian Kates
Jan 17, 2019 -

Kelly Buick GMC responded

Cheryl, thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our team was able to gain your trust in our business. We look forward to servicing your future automotive needs! Sincerely, Russ Carter, General Sales Manager, Kelly Buick GMC

January 10, 2019

Incredible service and staff!!! Kelly Buick/GMC is the standard all dealerships should be judged by. About 2 years ago I purchased a GMC Acadia from this dealership. Their facility i More

by A. F.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Jayetileke, Korey Mooney
Jan 12, 2019 -

Kelly Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Russ Carter, General Sales Manager, Kelly Buick GMC

January 07, 2019

Excellent service by Nick!! Had the best experience in a dealership and car buying. Nick took care of me and was patient and helpful. I will definitely recommend him to anyone I More

by Terrain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Paxos, Russ Carter
Jan 10, 2019 -

Kelly Buick GMC responded

Reviews like yours are truly a breath of fresh air! Nick is truly an invaluable asset and we appreciate everything that he does. I will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Russ Carter, General Sales Manager, Kelly Buick GMC

January 07, 2019

Excellent Experience Very pleasant experience dealing with Anthony and the team at Kelly. I would highly recommend them to friends and family. There was no pressure to m More

by Kevin K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Jayetileke
Jan 10, 2019 -

Kelly Buick GMC responded

Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Best, Russ Carter, General Sales Manager, Kelly Buick GMC

January 05, 2019

Love my car, and the great deal My salesman, Nick Paxos, knew my lease was coming due soon, and also knows my perfect car. He let me know when it was in house and when the deals were More

by RFarber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Paxos
Jan 07, 2019 -

Kelly Buick GMC responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Nick provided you with exceptional service during your visit and that you love your new car. If you have any questions, please don't hesitate to reach out to us again. Best Regards, Russ Carter, General Sales Manager, Kelly Buick GMC

January 05, 2019

New Truck Purchase Everybody at Kelly was great to deal with , from the salespeople to the finance manager. All were very eager to make a deal that both parties, were h More

by happycamper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Carter, Matt Kelly, David Pennypacker , Bob Arbochus
Jan 07, 2019 -

Kelly Buick GMC responded

Thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our team was able to gain your trust in our business. We look forward to servicing your future automotive needs! Best Regards, Russ Carter, General Sales Manager, Kelly Buick GMC

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