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Kelly Buick GMC
Emmaus, PA
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Everything was great when we came into lease our new car. Bruce was very knowledgable and helpful with us. After we leased the car, he did followup phone calls with us to see if we had any questions, and the Bruce was very knowledgable and helpful with us. After we leased the car, he did followup phone calls with us to see if we had any questions, and then we had a service appt today and everything was great with that too. More
Keith was extremely professional. He was supported by his manager and they quickly located a perfect match for my requests. There prices was very competitive. I would definitely refer them to a friend and manager and they quickly located a perfect match for my requests. There prices was very competitive. I would definitely refer them to a friend and plan to do business with them in the future. More
The customer service I received was excellent. The representative was very professional, knowledgeable, honest, and not pushy at all. I did not feel pressured at all. In addition, he was very accomoda representative was very professional, knowledgeable, honest, and not pushy at all. I did not feel pressured at all. In addition, he was very accomodating with our schedule and also had all the paperwork together (as much as could be done) prior to our arrival. I also felt we got a fair deal on our trade-in. More
I was a little apprehensive about purchasing a new vehicle. Anthony made my decision to buy one an easy one. There was no sales pressure involved.I felt good about my purchase. I would definitely go b vehicle. Anthony made my decision to buy one an easy one. There was no sales pressure involved.I felt good about my purchase. I would definitely go back. More
I called on my cell phone Saturday afternoon to discuss car options, stopped by the dealership on Saturday evening and then confirmed my exact model and options preferences. They identified 5 cars within car options, stopped by the dealership on Saturday evening and then confirmed my exact model and options preferences. They identified 5 cars within the region that were in my range and picked one on Monday they thought I would appreciate, had it shipped and I picked it up on Tuesday evening. We reviewed financing options and everything was handled quickly and efficiently. More
I just recently purchased my fourth car, 3 Saturns, 1 GMC, from this salesman. I have found him to be an easy person to work with, no pressure and he bends over backward to satisfy. I have always taken GMC, from this salesman. I have found him to be an easy person to work with, no pressure and he bends over backward to satisfy. I have always taken cars to Kelly for service and found it to be very thorough and efficient. Once they caught something important just before the warranty was to have run out, for which I was very grateful. As a woman I have always approached car service a bit hesitantly but I have learned to trust the crew who works in this dealership. More
Kelly Buick is one of the best dealers in the area. Everyone is so friendly and there were no high pressure tactics at all. Dave was very polite and understanding to our needs and our budget. We shoppe Everyone is so friendly and there were no high pressure tactics at all. Dave was very polite and understanding to our needs and our budget. We shopped for a new car, but Dave helped us realize that a certified used better fit our budget and comes with a great warranty. Jim is also very friendly and helpful. I will use Kelly for our vehicle purchases every time. More
Kelly is a great dealership. Everyone we worked with kept their focus on what I wanted in a used car. Bruce was on the phone when my husband and I arrived so Eddie took us out & showed some inventory until B their focus on what I wanted in a used car. Bruce was on the phone when my husband and I arrived so Eddie took us out & showed some inventory until Bruce was available to give us his full attention. When we expressed our worry over being unable to find info on the 2008 Aura in Consumer Reports, Bruce pulled out his notebook of Saturn data, including an article listing the 2008 Saturn Aura as a CR Best Buy. It takes a great salesman to have that kind of information immediately at hand. Bruce had the data we needed to confirm that we had made a great choice. Whether we were asking about financing & extending the warranty (Mike helped answer all our questions) or sales & service, everyone was great. You can really see & feel the team spirit at Kelly. When my battery failed after the sale, Bruce himself came out to jump start the car, get me to the dealership & get everything taken care of. He also made sure I pushed the On Star button to get that process going. It's that kind of service during & after the sale that has kept me a Kelly customer since 1996. I wouldn't buy a car anywhere else. More
I met with Keith for the first time about 2 weeks ago. I had a specific car in mind. Keith set up a time that I could keep the car for 24 hours to get a real feel for the car. An idea I would never had thou had a specific car in mind. Keith set up a time that I could keep the car for 24 hours to get a real feel for the car. An idea I would never had thought was possible. He drove the car to my job in Bethlehem!! That car was a bit out of my budget so Keith went to work on finding me a car that fit all of my needs and wants, not only did he meet those needs he exceeded them! He called me and said I have a car you should come and see. I went and took it for a test drive and 3 hours later I drove away in my new certified car!! No hassles. Keith really listened to my needs. He never pushed. I will say that again He NEVER pushed me.The finance manager worked on the finanacing and within a few hours we were out of there. We met a friend for lunch the next day and I gave Keith's name as highly recommended for car sales. I will definetly go back to Keith and Kelly GMC again. More
Bruce was very helpful to us this our third car we have bought with Kelly he has gone over and beyond being helpful. He was very upfront with us in giving us the information we needed to get into a car we bought with Kelly he has gone over and beyond being helpful. He was very upfront with us in giving us the information we needed to get into a car we can afford. I would recommend him to anybody looking to purchase a car. Kuddos to Kelly Buick/GMC More