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Kelly Buick GMC
Emmaus, PA
1,709 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 04, 2012
Bruce was very professional throughout the whole car lease experience. Although there was a minor snag with the financing process, he followed through until my wife & I were completely satisfied. lease experience. Although there was a minor snag with the financing process, he followed through until my wife & I were completely satisfied. More
by larrykokos
Employees Worked With
Bruce Dubois
December 03, 2012
Bruce always greets us by name with a smile and cheerfull attitude,wheather there for a sales or service. Always asks if there is anything he can do for you. And the man can sing. attitude,wheather there for a sales or service. Always asks if there is anything he can do for you. And the man can sing. More
by hr1of3
Employees Worked With
Bruce Dubois
November 24, 2012
When shopping for a replacement vehicle, I had specific requirements with regard to the experience. Each of these were met by my sales consultant which ultimately led to the closing of the sale. We could requirements with regard to the experience. Each of these were met by my sales consultant which ultimately led to the closing of the sale. We could have gone anywhere to purchase a new truck, as we did not have a model in mind. GMC and Dodge were in the top three and our visit to Kelly quickly eliminated the competition. We are return customers to Kelly and have been satisfied customers for over a decade. More
by GinaBorman
November 24, 2012
These guys were very helpful form the moment I walked on the lot. Nick insisted I take the car home when I couldn't make up my mind. Both guys were very helpful explaining anything I had questions about fr the lot. Nick insisted I take the car home when I couldn't make up my mind. Both guys were very helpful explaining anything I had questions about from the use of features to details about the paperwork. I would definitely recommond this dealership to anyone looking for a car. More
by Sliminpa
Employees Worked With
Terrell Parker, Nick Paxos
November 18, 2012
Was out helping a friend look for a new vehicle (was looking at the GMC terrain at this dealership) and he made it very clear when we met the salesman, Gregg Boore that he was not in a position to negot looking at the GMC terrain at this dealership) and he made it very clear when we met the salesman, Gregg Boore that he was not in a position to negotiate a purchase that day. Went on a ~15 min test drive of the car in which the salesman was very knowledgeable about the car and answered most of our questions. We got back to the dealership to review the numbers on the vehicle we just drove as well as the trade in value for his car. My friend made it very clear while reviewing the numbers that we had other test drives to go to that day and that he just was looking at cars that day...the salesman got a little nervous then started to try to sell him the car anyways. My friend declined and Gregg said he had to talk to his manager, he went off and came back 5 minutes later and said "there are only three things keeping you from buying this car today, the money, me, or the car. Which one is it?". I understand the car business is commission based but at this point Gregg was getting a bit aggressive. My friend said that he needs to get "all of his ducks in a row before he is ready to make a decision". The conversation ended with us standing up and Gregg walking back off to the managers desk mad. On the way out my friend thanked the manager and Gregg again for their time and the manager asked him what he could do to sell him the car! It was like they did not hear that there was no negotiation happening that day. We could not believe the quality of service for these employees. The GMC terrain is not off the list of cars but if a purchase is made it will be at the Faulkner GMC in Quakertown. I do not know if this is how this employee was trained to act from the manager but it was extremely unacceptable. I help all of my friends with the purchase of new vehicles and I will be sure keep them clear of Kelly GMC in the future. More
by bjf50511
November 16, 2012
Charlie was great! He was very welcoming when we first got there. He took time to show us the Acadia we came to look at, and when we saw another one that caught our eye, he took time to show us that one got there. He took time to show us the Acadia we came to look at, and when we saw another one that caught our eye, he took time to show us that one as well. He explained all the details of the car. He even stayed late after hours to help us make a "deal" and allowed us to take the Acadia home over the weekend to make sure we liked it before we bought it. He was very patient in answering all our questions and offered popcorn and drinks to us and our boys multiple times. We felt that the price they offered us for the van we traded in was good, but could have been a bit higher. Overall though, we are very pleased with the deal we were able to make. We even stopped by last weekend for something and Charlie met us at the door and was kind and friendly again. We would absolutely recommend Kelly to anyone looking to buy a car, and we would tell them to ask for Charlie! More
by E. Welsh
November 13, 2012
Bruce was very knowledgeable, very friendly and patient. No pushiness, no hype! The sales manager was willing to meet the competition's pricing and gave us a good deal. No pushiness, no hype! The sales manager was willing to meet the competition's pricing and gave us a good deal. More
by fredflemming
Employees Worked With
Frederick Flemming, Bruce Dubois
November 09, 2012
I went to the dealership and was a bit cautious mainly due to a previous experience I had at another dealer. However when I met Mike, and the way I was treated I knew I had come to the right place. The se due to a previous experience I had at another dealer. However when I met Mike, and the way I was treated I knew I had come to the right place. The service I received was stellar and would highly recommend them to anyone looking for a place to buy their next car. They will treat you with respect and I was surprised by how I was treated and know others will be treated the same way. Plus my kids loved mike and the toy shark he had when they got bored. They were attentive to my needs and the budget I had and never tried to play any games. I recommend Kelly to all my friends, especially to go out and buy from Mike. Love my new buick and wouldnt trade it for anything in the world. More
by samanthawilson
November 06, 2012
My husband and I were out on a Saturday looking for a uesd car, and drove past Kelly and desided to look there. After looking a a few cars, we were approached by salesman Zack Nebbaki. He couldn't have b uesd car, and drove past Kelly and desided to look there. After looking a a few cars, we were approached by salesman Zack Nebbaki. He couldn't have been a nicer salesman! We looked at several cars,and took a couple out for a spin. He was very nice , patient, charming, and answered any questions we had. But most importantly. He was never pushy, and got us a great deal on a used car that we purchased! More
by Denise Thomas
Employees Worked With
Zack Nebbaki
November 03, 2012
I had gone to them for a different vehicle. They decided to give me a vehicle with an inspection that was due and they gave me 4 bad tires and i needed to get my oil changed. This is a great dealership if y to give me a vehicle with an inspection that was due and they gave me 4 bad tires and i needed to get my oil changed. This is a great dealership if you want a bad vehicle. I called them and they said all they would do is give me tires at the cost of what they pay for tires. Nick is a good salesman he kept trying thats the best i can say. My title number wasnt even on the paperwork. They need better people working there More
by Schmoyer
Employees Worked With
Nick Paxos
