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Kelly Buick GMC

Emmaus, PA

4.6
1,694 Reviews

585 State Avenue

Emmaus, PA

18049

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Showing 1,694 reviews

November 16, 2012

Charlie was great! He was very welcoming when we first got there. He took time to show us the Acadia we came to look at, and when we saw another one that caught our eye, he took time to show us that one More

by E. Welsh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 13, 2012

Bruce was very knowledgeable, very friendly and patient. No pushiness, no hype! The sales manager was willing to meet the competition's pricing and gave us a good deal. More

by fredflemming
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frederick Flemming, Bruce Dubois
November 09, 2012

I went to the dealership and was a bit cautious mainly due to a previous experience I had at another dealer. However when I met Mike, and the way I was treated I knew I had come to the right place. The se More

by samanthawilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 06, 2012

My husband and I were out on a Saturday looking for a uesd car, and drove past Kelly and desided to look there. After looking a a few cars, we were approached by salesman Zack Nebbaki. He couldn't have b More

by Denise Thomas
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Nebbaki
November 03, 2012

I had gone to them for a different vehicle. They decided to give me a vehicle with an inspection that was due and they gave me 4 bad tires and i needed to get my oil changed. This is a great dealership if y More

by Schmoyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick Paxos
Nov 16, 2012 -

Kelly Buick GMC responded

Dear sir, We're very sorry that you were unsatisfied with your vehicle. It is extremely important to us that every customer who comes to us is happy with their Kelly experience. As you said, we offered to sell you tires at our cost, and you purchased an "as-is" car (a Grand Cherokee), having been told that the car was "as-is" before purchasing it. We only became aware of the tire issue days later, when you informed us about it. Again, we're very sorry that you were not satisfied with our efforts to resolve the situation, and we hope you'll come to us again in the future. In the meantime, if you want to speak about the situation further, you are always welcome to email the General Manager at Kelly Buick GMC, Jim Barndt, at jbarndt@kellycar.com.

October 28, 2012

I have gone into kelly GMC Buick on several occssions and each have dealt with Eric. He has always been couteous and friendly and always upfront about service recommendations and repairs. He is one of the fe More

by johnhms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Keller
October 27, 2012

LeeAnn was very helpful and courteous. She contacted me, informed me what needed to be done, and arranged shuttle service for me to get to work. This was my first experience (on the service side), but it wa More

by rminchin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 27, 2012

My husband and I were looking for a new car and we were looking at Mercedes and Caddilac. My husband talked me into looking at a Lacrosse , Buick. I didnt even want to consider a Buick , but I said ok. I More

by gemstoneyvonne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Paxos
October 26, 2012

Eric is such a wonderful service advisor. He kept me up to date on my vehicle's status, and explained in detail what was wrong with my car. He was prompt and courteous and friendly. I am very happy with th More

by smmoyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Keller
October 25, 2012

I took my daughters 1999 Saturn SL2 in for service. The car had a transmission issue that nobody could solve. Their vast knowledge of saturns had my daughters car back on the road and a price that didn't b More

by todd.shollenberger.7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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