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Kelly Buick GMC
Emmaus, PA
1,694 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,694 reviews
December 21, 2012
Both mike and Terrell worked very hard to meet our terms for the purchase of our new Acadia. We appreciate the time they spent with us and their commitment to meeting our needs. Both men were courteous, for the purchase of our new Acadia. We appreciate the time they spent with us and their commitment to meeting our needs. Both men were courteous, informative, and easy to deal with. GMC is fortunate to have these two men as representatives of their brand. More
by Richard Bendoritis
Employees Worked With
Terrell Parker
Helpful December 19, 2012
I am very satisfied with this dealership and their employees. From the moment I walked into the dealersip I was treated with hospitality and respect. I was greeted in a friendly manner, offered assis employees. From the moment I walked into the dealersip I was treated with hospitality and respect. I was greeted in a friendly manner, offered assistance and even offered refreshments while I waited. They never " pushed" . My first visit to the dealership was just to get some information on the type of vehicle I was interested in and the approx. price including monthly payments. Even though I was not purchasing at that time I was still treated as a valuable customer. Mike Holmwood was the sales associate I was dealing with. He ws very informative and helpful. Because of my experience this firt visit I returned a few months later and bought the car I was interested in with Michaels assistance. After purchasing my brand new GMC Terrain, Terrell Parker went over the vehicle explaining all the features and even helped me set up blue tooth. He was polite, knowledgeable , and so very friendly. All the employees as I observed were all very friendly , professional and helpful. I would recommend this dealersip to anyone. More
by ayaich
Employees Worked With
Terrell Parker
December 19, 2012
We went to the dealership and were immediatelt greeted warmly. We said what we were looking for and were taken to the trucks. Mike suggested a 2012 if we were interested and we took it for a test drive an warmly. We said what we were looking for and were taken to the trucks. Mike suggested a 2012 if we were interested and we took it for a test drive and they came within our price range and we drove the Sierra truck home 1.5 hours later. VERY SATISFIED WITH FRIENDLY SERVICE AT THIS DEALERSHIP. WILL RETURN. Returned for something I forgot in my trade in and was greeted by someone I didn't deal with by a smile and question: Are you ready for another truck? I laughed along with him and replied: Not yet! We all had a good laugh. GREAT FRIENDLY DEALERSHIP JAMES R BOYER More
by mjboyr
December 16, 2012
Thanks to Bruce DuBois for making the purchase of our Terrain very enjoyable. The whole Kelly Dealership experience was 5 star. I would definelty consider Kelly GMC again in the future. Terrain very enjoyable. The whole Kelly Dealership experience was 5 star. I would definelty consider Kelly GMC again in the future. More
by bobleiderman
Employees Worked With
Bruce Dubois
December 09, 2012
Mike did a good job taking care of us. We were not planning on buying but were just investigating possible new vehicles specifications. We ended up buying right away and felt well taken care of. planning on buying but were just investigating possible new vehicles specifications. We ended up buying right away and felt well taken care of. More
by mekendrick
December 04, 2012
Bruce was very professional throughout the whole car lease experience. Although there was a minor snag with the financing process, he followed through until my wife & I were completely satisfied. lease experience. Although there was a minor snag with the financing process, he followed through until my wife & I were completely satisfied. More
by larrykokos
Employees Worked With
Bruce Dubois
December 03, 2012
Bruce always greets us by name with a smile and cheerfull attitude,wheather there for a sales or service. Always asks if there is anything he can do for you. And the man can sing. attitude,wheather there for a sales or service. Always asks if there is anything he can do for you. And the man can sing. More
by hr1of3
Employees Worked With
Bruce Dubois
November 24, 2012
When shopping for a replacement vehicle, I had specific requirements with regard to the experience. Each of these were met by my sales consultant which ultimately led to the closing of the sale. We could requirements with regard to the experience. Each of these were met by my sales consultant which ultimately led to the closing of the sale. We could have gone anywhere to purchase a new truck, as we did not have a model in mind. GMC and Dodge were in the top three and our visit to Kelly quickly eliminated the competition. We are return customers to Kelly and have been satisfied customers for over a decade. More
by GinaBorman
November 24, 2012
These guys were very helpful form the moment I walked on the lot. Nick insisted I take the car home when I couldn't make up my mind. Both guys were very helpful explaining anything I had questions about fr the lot. Nick insisted I take the car home when I couldn't make up my mind. Both guys were very helpful explaining anything I had questions about from the use of features to details about the paperwork. I would definitely recommond this dealership to anyone looking for a car. More
by Sliminpa
Employees Worked With
Terrell Parker, Nick Paxos
November 18, 2012
Was out helping a friend look for a new vehicle (was looking at the GMC terrain at this dealership) and he made it very clear when we met the salesman, Gregg Boore that he was not in a position to negot looking at the GMC terrain at this dealership) and he made it very clear when we met the salesman, Gregg Boore that he was not in a position to negotiate a purchase that day. Went on a ~15 min test drive of the car in which the salesman was very knowledgeable about the car and answered most of our questions. We got back to the dealership to review the numbers on the vehicle we just drove as well as the trade in value for his car. My friend made it very clear while reviewing the numbers that we had other test drives to go to that day and that he just was looking at cars that day...the salesman got a little nervous then started to try to sell him the car anyways. My friend declined and Gregg said he had to talk to his manager, he went off and came back 5 minutes later and said "there are only three things keeping you from buying this car today, the money, me, or the car. Which one is it?". I understand the car business is commission based but at this point Gregg was getting a bit aggressive. My friend said that he needs to get "all of his ducks in a row before he is ready to make a decision". The conversation ended with us standing up and Gregg walking back off to the managers desk mad. On the way out my friend thanked the manager and Gregg again for their time and the manager asked him what he could do to sell him the car! It was like they did not hear that there was no negotiation happening that day. We could not believe the quality of service for these employees. The GMC terrain is not off the list of cars but if a purchase is made it will be at the Faulkner GMC in Quakertown. I do not know if this is how this employee was trained to act from the manager but it was extremely unacceptable. I help all of my friends with the purchase of new vehicles and I will be sure keep them clear of Kelly GMC in the future. More
by bjf50511
