Kelly Buick GMC

Heather is the best!! What an amazing experience!! Heather made my buying experience amazing! I have recommended her to many friends and hopefully they go and see her!! I w What an amazing experience!! Heather made my buying experience amazing! I have recommended her to many friends and hopefully they go and see her!! I will def be back again and again! More

very good to customers My dad bought his truck here and I bought my truck here and we have never had any problems. There is a reason most of the cars in the lehigh valley s My dad bought his truck here and I bought my truck here and we have never had any problems. There is a reason most of the cars in the lehigh valley say Kelly on the back and that is because they are the best at what they do. The salesmen are very nice and the mechanics are the best around. I would recommend them to anyone More

Dissapointing Trip Unfortunately, I was extremely disappointed with my experience with Kelly Buick GMC. This dealership was located about 1.5 hours away from my house, Unfortunately, I was extremely disappointed with my experience with Kelly Buick GMC. This dealership was located about 1.5 hours away from my house, but they had the exact truck that I was looking for so I decided to contact them for a price. They were very willing to negotiate the price over the phone which I greatly appreciated as I didn’t want to take the trip if we weren’t on the same page. We were able to get to a price that was close to where I wanted to be so I decided to take the trip. When I arrived they assigned me a sales person who took me on a test drive. When we sat down to negotiate the price the price they gave me was higher than what they quoted me over the phone. After some more negotiating I was able to get the price to what we agreed on the phone but still not where I wanted to be so I left. They called me a week later and told me they could match my deal – there was a dent in the door when I was there the first time so I agreed to buy the truck if they fixed the dent. They assured me they fixed the dent and I made the 1.5 hour drive back up to pick up the truck. When I looked around the truck I saw that the dent was fixed, but saw another large dent in the back, a problem with the bumper, and a few scratches on the door. The sales woman assured me they would fix all of those and was pressuring me to purchase the vehicle. I decided not to buy. At that point the sales person got very upset and treated me like I was doing something wrong. Like my decision not to buy a brand new truck that is in worse condition than my 4 year old trade wasn’t founded. In fact, no one even apologized for the condition of the vehicle or for wasting my time until I got a call from the sales manager an hour or so later. This experience was extremely surprising as this dealer and sales woman are highly rated; however, after spending 6 hours in a car and being treated as poorly as I was I felt the need to share my experience. More

Heather Doll is the BEST car dealer EVER!!! I had an awful experience with the service department trying to get an inspection, than Heather Doll stepped up when she saw me sitting and brooding i I had an awful experience with the service department trying to get an inspection, than Heather Doll stepped up when she saw me sitting and brooding in the waiting area. She sat down to chat a bit. She was caring and honest, and discussed the possibility of making me feel better by putting me in a used car for not much more than the cost of the repairs needed on my old car. Within moments she had the perfect replacement car picked out, and she brought it around front for me to look at. I have poor credit and not much to put down, but Heather and her boss worked extremely hard to make the numbers work. I drove out of the dealership on Saturday with the potential new used car, and when I brought it back on Monday, Heather already had a possible payment plan lined up. I plan to return Tuesday and finalize the transaction. I will leave Kelly Buick with a smile on my face and a car I love! (She deserves a major raise! , More

Jim went above and beyond We had the luck of our SUV breaking down during the holiday weekend. We got stuck on the side of the road waiting for a tow truck for 6 hours. By th We had the luck of our SUV breaking down during the holiday weekend. We got stuck on the side of the road waiting for a tow truck for 6 hours. By the time we go to the dealership the service center was closed. We were lucky enough that Jim was there. He gave us a loaner so we could find a hotel and get some food. He also ensured that everyone in the service department knew the next morning that we needed our SUV looked.. We needed to get to work by a specific time as we had to call out since our SUV broke down. The service department called me at 7am the next day and continued to keep me in the loop. The SUV couldn't be fixed until later that day and Jim let use you the loaner vehicle. Jim and his team were beyond helpful with the whole situation. We were so tired and frustrated by the time we got to the dealership. Jim was amazing in helping us deal with everything. I would most certainly recommend Jim and his team for anything from service to buying a car. You will definitely be taken car of. We live in CT and my boyfriend said his next car will be from Jim in PA. More

Kelly Rocks In the past my experience with dealerships has left a sour taste in my mouth....too much pressure and pitch....too much hovering while I am trying to In the past my experience with dealerships has left a sour taste in my mouth....too much pressure and pitch....too much hovering while I am trying to shop....it was like vultures coming in to fest on the new meat....My experience dealing with Heather via Kelly Jeep was wonderful...she made me feel very welcome and relaxed....her focus was on my feelings and making what can be a very overwhelming experience very smooth and comfortable and for that alone I am truly thankful....I love my new Jeep and will strongly urge others to drive the distance for a great experience and product.... More

Heather is great!! I came in to look into trading my truck for something new. I ended up leaving in a new buick encore. What a great vehicle. Heather knew everything the I came in to look into trading my truck for something new. I ended up leaving in a new buick encore. What a great vehicle. Heather knew everything there is to know and also programmed all of my favorite radio stations. Now I can fly down the road while jamming out to ozzy! If it wasnt for heather and her great customer service I would still be in my truck. Thank you once again and I hope the kelly family realizes the importance heather brings to their dealership. More

Pleasant Experience I had the most pleasurable experience purchasing my vehicle from Heather! She was very friendly and personable. It was an extremely hot day and after I had the most pleasurable experience purchasing my vehicle from Heather! She was very friendly and personable. It was an extremely hot day and after checking over the vehicle of interest Heather immediately invited me into the showroom for a cold beverage! Heather found the best deal possible for me and was very thorough in explaining all the ins and outs of the vehicle I purchased. I would without a doubt recommend anyone to ask for Heather when visiting the dealership because she is patient, knowledgeable and wonderful to do business with! More

Best Day of My Life i was just walking into the buick dealer ship to see how the 2011 buck lacrosse looked and thats when i met the wondeful Heather , she won me over whe i was just walking into the buick dealer ship to see how the 2011 buck lacrosse looked and thats when i met the wondeful Heather , she won me over when she said i can walk away with this car today. She was so wonderful and nice and she really helped me and worked with me. i am going to send all my sister to her to buy a car. She was Amazing!!! More

Extremely knowledgeable salesman!! We came to the dealership knowing exactly what we wanted and Nick was waiting to assist us as soon as we got there. He knew everything there is to kno We came to the dealership knowing exactly what we wanted and Nick was waiting to assist us as soon as we got there. He knew everything there is to know about the vehicle we purchased and he explained it in terms that I could understand!! He was very friendly, patient, and personable! I will definitely go back to this dealership and request Nick for my next purchase! More