Kelly Buick GMC

Buying with Heather Doll Heather did a great job with getting us into a 2015 Acadia. She was easy to work with and not pushy. They got us into the car we wanted at a price we Heather did a great job with getting us into a 2015 Acadia. She was easy to work with and not pushy. They got us into the car we wanted at a price we could handle. Great job! More

Heather Doll was very helpful from the beginning to end. She went way above to help us get our jeep. I would definitely recommend her and Kelly Buick to all my fr was very helpful from the beginning to end. She went way above to help us get our jeep. I would definitely recommend her and Kelly Buick to all my friends and family. She is very friendly person . More

Worst Experience I Have Had with a Buick Dealership My 2011 Buick Regal that is still under warranty stalled and went dead when it went around right turn. I had it towed to Kelly. I received a call f My 2011 Buick Regal that is still under warranty stalled and went dead when it went around right turn. I had it towed to Kelly. I received a call from the Service Advisor within an hour of its arrival. After we asked politely not to allow our car to go home with a tech for its electrical problems, Eric Keller insisted that was the only way for it to get repaired. Needless to said, the car was scratched and the left front wheel was damaged. I was told that they would replace a part where it had gotten chip. The part would be in a day and they would call and set up appointment. No one called till I complain the head of Service. The real problem is that my car broke down again and I had to have it towed to another dealer a much greater distance from my house. It appears to be the same problem that they claimed to have fixed. Obviously, it was not fixed and the exterior of my vehicle was marred. Ida did call and said she would get back in touch with me that was a week ago and I am still waiting. I am very disappointed with this service and have registered another complaint with Buick Customer Assistance Advisor. More

Best experience I had He was so great and did everything he possibly could to meet my specific vehicle I wanted. He was genuine and caring and very knowledgable. Would neve He was so great and did everything he possibly could to meet my specific vehicle I wanted. He was genuine and caring and very knowledgable. Would never go anywhere else. Extremely trustworthy. More

Great Customer Service!!! GMC Terrain I had a great time dealing with Kelly Buick GMC. Heather Doll made the whole experience very comfortable. I was not pressured at all to buy the vehi I had a great time dealing with Kelly Buick GMC. Heather Doll made the whole experience very comfortable. I was not pressured at all to buy the vehicle. We sat down and I told her exactly what I wanted and she located the car for me and got my payments within $5 of what I wanted to pay. She also contacted me VIA text which was great because it made it seem more personal. When ever I needed to get a hold of her she responded right back to my text or answered my call every time. I will continue to deal with Heather and Kelly Buick GMC. More

Wonderful Experience Dealing with Nick in purchasing my 2015 YUKON was a pleasant experience. There was no pressure to buy. He answered all my questions and explained Dealing with Nick in purchasing my 2015 YUKON was a pleasant experience. There was no pressure to buy. He answered all my questions and explained all of the features of the vehicle while I took it for a test drive, and showed me the service department.. More

Fantastic Experience All Around! It was such a pleasure working with Mike. The entire transaction was low pressure/low stress. Mike answered all our questions and seemed genuinely It was such a pleasure working with Mike. The entire transaction was low pressure/low stress. Mike answered all our questions and seemed genuinely interested in finding us the right car for the right price. Would definitely recommend doing business with Mike @ Kelly Buick! More

Great Service I was looking for a good quality used car and happened upon Kelly Buick GMC. From the moment I emailed them about what I was looking for they were on I was looking for a good quality used car and happened upon Kelly Buick GMC. From the moment I emailed them about what I was looking for they were on the job. More than helpful in setting up a time for me to come out and test drive the vehicle. They made the buying experience easier. More

Buick Verano purchase I received great service. The staff was friendly and comfortable to deal with. They were willing to deal with me on the purchase of a vehicle and tr I received great service. The staff was friendly and comfortable to deal with. They were willing to deal with me on the purchase of a vehicle and trade. More

Easy In! Easy Out! Hassle Free! My last 3 vehicles were leases and this time around was no different. Wanted to go from a sedan to an SUV... fell in love with the GMC Acadia Denali! My last 3 vehicles were leases and this time around was no different. Wanted to go from a sedan to an SUV... fell in love with the GMC Acadia Denali! Before my lease was up I went to Star GMC, big mistake! Two months later when I was ready to turn my car in they increased the price same type of term, didn't follow up with me in a timely manner, it was just awful! I called Kelly GMC knowing that there were 9 cars in the color I wanted with all the options I wanted in a 500 mile radius. They were happy to deal with me over the phone as I knew what I wanted to pay and they actually had a demo exactly what I was looking for on their lot. We basically arranged it all over the phone I came down and left within 20 mins as I loved the car and their price was right!!!! Picked up the car a few days later and I am in love with it! Heather Doll is one of the most personable, professional customer service oriented sales people I have ever dealt with! Matt Jones her manager is also so great to deal with and very personable as well! My father purchased a Sierra from them the next day! They are a fair dealership! Will be back for my next lease in 3 years! I had my last 2 leases with Infiniti and their customer service at the end of this last lease was awful! Glad I am driving a new brand! More