Kelley Chevrolet

Run around I first started out on cars.com and found a car that was located at the Kelley superstore. I sent in an inquiry about it and received a text soon from I first started out on cars.com and found a car that was located at the Kelley superstore. I sent in an inquiry about it and received a text soon from Christie. She told me more about the car and I said I'm definitely coming in tomorrow and I'm interested in any other cars that are similar to this. She then sent my info to Andrew and told me to ask for him when I got there. When we got there, Andrew started talking about other cars. I told him I just wanted to see the one that I came in for first. He had no idea what I was talking about and showed me the text Christie sent him. She did not tell him that I had originally inquired about a certain car. Instead she asked him to find me a car with what I was asking for. Sadly, I find out that the car I was there for was just sold. If the communication was better, someone could have informed me and saved me a lot of drive time. Then, the next day I receive a text from Andrew saying that the car was back on the market because they decided to buy a different car. I didn't rush in but I did go in that day to look at it. I look at the outside and then I start to look at the inside... I realize the color of the interior was different. I asked Andrew how many miles and what the price was. Turns out this is the wrong car. Not the car I had originally inquired about. The car I had inquired about was still sold... That night we found another car I would be interested in except it's about $1,000 above what I would like to pay but understood because of the miles it has on it. We figure out when we could go in to see it at Kelley Chevrolet on Lima Road and asked to please be notified if it's sold before we can come in. We go in to see it and test drive it with only about one hour left of when they're open. We like it but we don't have $500 to put down to hold it. Afraid it would sell before we can come back in to do paperwork, we hurry up and do everything right then and there. We left with the car. Realized afterwards that we left with a car that had no gas in it. Then the next day, I realize this car doesn't have cruise control. Because the car I traded in for this car didn't have cruise control, I was really looking forward to having it in my new car especially since I do a lot of highway driving. Being rushed, I overlooked it. In fact, as I think about it, Andrew never talked about the perks that this car has. He didn't talk about the perks of the wrong car he showed me either. I also didn't like how there wasn't any protection on the floors of the car. It was snowing and we all got in with wet feet. Floor mats were in the trunk and no plastic was laid down. Very disappointing. But not for them because another car was sold... Don't ever rush. You may end up with something you really don't want... More

Easy to do business woth I purchased a used car from them. The salesman was low pressure and extremely easy to work with. I had arrange financing but their finance team was a I purchased a used car from them. The salesman was low pressure and extremely easy to work with. I had arrange financing but their finance team was able to give me a better rate. Great job! More

Awesome experience They went above and beyond to make the experience perfect. They provided service that was outstanding. Jon kelley did a great job taking time with u They went above and beyond to make the experience perfect. They provided service that was outstanding. Jon kelley did a great job taking time with us, chuck kelley is also amazing! More

Great buying experience and follow-up service! I was assisted by Jon in a very helpful, no pressure search for the right vehicle. We found one and I have never been happier with a vehicle than I am I was assisted by Jon in a very helpful, no pressure search for the right vehicle. We found one and I have never been happier with a vehicle than I am right now. All my follow up visits for oil changes and car washes have been awesome as well! I would definitely recommend Kelley to everyone I know! More

Kelley Chevrolet was the best experience My experience was quick and seemless and even allowed for a home delivery of my new suburban. My salesman was knowledgable and helped me months after My experience was quick and seemless and even allowed for a home delivery of my new suburban. My salesman was knowledgable and helped me months after my purchase with learning some technology in my truck. I love Kelley Chevrolet ! More

Excellent service Thank you to Jon Kelley and team to get me a Chevy Equinox! Originally from Fort Wayne, I came back home from North Carolina to work with this team in Thank you to Jon Kelley and team to get me a Chevy Equinox! Originally from Fort Wayne, I came back home from North Carolina to work with this team in getting a new car, which I absolutely love! They were wonderful to deal with for out of state purchases and assisting with how to go about the trade. Thank you! More

New truck purchase My experience purchasing a new truck from Kelley Chevrolet was great. Jon Kelley is my salesperson who is very knowledgable about the entire product My experience purchasing a new truck from Kelley Chevrolet was great. Jon Kelley is my salesperson who is very knowledgable about the entire product line. When I walk into the dealership he remembers me by name. He thoroughly explained my new vehicle and answered all my questions. There is no high pressure to purchase but instead makes purchasing a new vehicle a pleasant experience. You walk out feeling you received a fair and honest deal. More

I had a very pleasant buying experience John treated us real Have a good experience John did a good job told us everything we need to know definitely recommend KELLEY Chevrolet to all my friends and neighbors Have a good experience John did a good job told us everything we need to know definitely recommend KELLEY Chevrolet to all my friends and neighbors and relatives More

win/win My visit to Kelly was supposed to help a friend get a car, but loved the car and sevice so my friend and I both purchased new cars! I think that is a My visit to Kelly was supposed to help a friend get a car, but loved the car and sevice so my friend and I both purchased new cars! I think that is a win/win for all! Price was good and trade was fair. More

Will buy from again Service was great!!! Had exactly what I wanted and at a great price. Will definitely send my friends to Jon Kelley to buy a car. Thanks for all you Service was great!!! Had exactly what I wanted and at a great price. Will definitely send my friends to Jon Kelley to buy a car. Thanks for all your help!! Jennifer Moriarity More