Kelley Buick GMC

Always great service!! We always have great service. We have purchased many cars here over the years and bring them back for service in addition to cars we have purchased o We always have great service. We have purchased many cars here over the years and bring them back for service in addition to cars we have purchased other places. More

Kelly GMC, is what service everywhere should be. I purchased a used GMC truck from Kelly. If I am not mistaken, 8 or 9 days after the purchase, I had a mechanical breakdown. I was stranded in heavy t I purchased a used GMC truck from Kelly. If I am not mistaken, 8 or 9 days after the purchase, I had a mechanical breakdown. I was stranded in heavy traffic on Lakeland Highlands Blvd. I called the police department to report a disabled vehicle, they dispatched an officer. Next, I called my Kelly sales representative and told him of my circumstances. He told me some would contact me from the service department right away. My thoughts were, I doubt his idea and my idea, of “right away” are the same. Within a few moments the service department called, informed me that a tow truck driver would call soon and be dispatched. The driver called about 90 seconds later, said he was in Winter Haven and would be there in 30 minutes. He rolls up almost exactly on time and has the truck half way loaded by the time the police arrive. Not to bash the police, the point is these guys are on point with everything I’ve been told so far. I ride with the driver to the service center, the service manager has someone inspect the vehicle and diagnose the problem. As it happens, the fuel pump failed. I was informed this was not an item in stock, it would need to be ordered. They handed me the keys to a courtesy vehicle and told me they would keep me advised of the progress. I had several calls from the sales staff and managers to follow up that my problem was being handled. The next day I received a call to inform me the part had arrived, and they would try to have it ready later in the day. Another call mid afternoon and I was ready to roll again. I am 60 plus years old, purchased many vehicles and have had them serviced. This was the only time an unfortunate evert ended up a pleasant experience. Job well done to the entire Kelly staff. In my opinion you set the standard for what service should be. More

Repaired brake noise On rear brakes while backing up dealership was very helpful and taking care of my problem I like the convenience of being able to drop my vehicle off On rear brakes while backing up dealership was very helpful and taking care of my problem I like the convenience of being able to drop my vehicle off after hours and the ability to pick it up after I get off work after hours More

Great Service Every Time! Have my truck serviced here all the time. Never any problems. It's very easy to schedule an appointment, just give them a call. Thanks again! Have my truck serviced here all the time. Never any problems. It's very easy to schedule an appointment, just give them a call. Thanks again! More

New GMC sierra purchase seven years ago I purchased a truck from Jon Andrews,. The experience was very good and drove 100 miles seven years later to purchase another one. Ag seven years ago I purchased a truck from Jon Andrews,. The experience was very good and drove 100 miles seven years later to purchase another one. Again experience was terrific. I had John’s full attention at a provided exactly what I was looking for. More

Great service Everyone is friendly and knowledgeable. A first class operation. Service was performed in a timely manner. I prefer having services completed at the l Everyone is friendly and knowledgeable. A first class operation. Service was performed in a timely manner. I prefer having services completed at the location I purchase a vehicle and I will continue to use Kelley More

Great Service Last minute appointment and they worked me in. I have always received great service which is why I leased another GMC this year. Thank you Last minute appointment and they worked me in. I have always received great service which is why I leased another GMC this year. Thank you More

Very pleasant buying experience We received very special treatment, no pressure, Brandon picked up the slack on a very busy Saturday, communicated clearly and helped us make a decisi We received very special treatment, no pressure, Brandon picked up the slack on a very busy Saturday, communicated clearly and helped us make a decision on the truck we bought. Nathan Tworek picked up after getting the truck through a dealer transfer and closed the deal.. Very happy with the 2019 GMC Canyon. Exactly what we were looking for and I think the price was very fair. We shopped online for a month before stopping at Bartow. I don't think we would have gotten the same great treatment elsewhere. More

Very nice people Customer service was great...finished with my car quickly. Had a sales person come out and help me connect my new phone to my car.(forgot his name). Customer service was great...finished with my car quickly. Had a sales person come out and help me connect my new phone to my car.(forgot his name). Every employee was very nice and friendly. Very GREAT dealership. More

Awesome Service Great Service, Friendly Staff. A great place to do business with. I would recommend them to all my friends and family. They will always be my go to pl Great Service, Friendly Staff. A great place to do business with. I would recommend them to all my friends and family. They will always be my go to place for all my vehicle needs. More