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Kelley Buick GMC
Bartow, FL
381 Reviews
The team at Kelley Buick GMC, Inc. would like to welcome you to our dealership in Bartow, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. Our professional finance team will help you with your new and used vehicle needs. In addition, our experienced finance team will help you get settled with a competitive financing or lease plan.
When looking for quality auto maintenance and repairs near Bartow, you can always count on the professional technicians in our Buick, GMC service department, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Many folks in Bartow count on the high-quality vehicles and services found at Kelley Buick GMC, Inc., and we look forward to living up to our reputation every day. So please stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:30 AM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:30 AM
Sunday Closed
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Showing 381 reviews
July 03, 2019
Lack of communication I was searching to purchase a used BMW M3. Through negotiations after a loan pre-approval was completed, I gave a counter offer and Manny never replie I was searching to purchase a used BMW M3. Through negotiations after a loan pre-approval was completed, I gave a counter offer and Manny never replied. The next morning Manny messaged me that the vehicle has already been sold. Even after my previous message was to get with management on my counter-offer to place a deposit over the p[hone so that my family and I could coordinate to travel to your location to finalize and pick up the vehicle. Myself working in the automotive industry for over 15 years and plenty of vehicles that I have purchased I have never felt so dismissed and disregarded in a vehicle purchasing experience like I was dealing with Kelly Buick GMC. More
by Rich_McD
Employees Worked With
Tyler Kelley, Thomas Mullen, Adam Hernandez, Manny Rodriguez
July 02, 2019
Awesome Customer Service This was my best buying experience!! Manny was awesome from start to finish. He never made us feel pressured or rushed. Had issues with the service This was my best buying experience!! Manny was awesome from start to finish. He never made us feel pressured or rushed. Had issues with the service department and he made sure to check in with me even after the sale during that process!! He really cares and has a lot of integrity!! Thank you so much !! More
by Adrian
Employees Worked With
Manny Rodriguez
July 02, 2019
Lack communication and professionalism My first experience with Kelly was absolutely awesome. Manny was super friendly and professional in the sales process and would recommend the sales d My first experience with Kelly was absolutely awesome. Manny was super friendly and professional in the sales process and would recommend the sales department. Before purchase it was found that the moonroof was not functional and needed to be replaced ( i would've thought it would've had a full inspection before but I digress) we live a couple hours away so we agreed to bring the vehicle in for repair when they had a loaner to spare, though this process we delt with the Service center, Chad to be specific. Chad was not one for communication, had issues with the vehicle and was stranded at my local dealership dealing with his defective loaner vehicle and had to communicate through Manny who was more than happy to help and gave me reassurance the issue was being resolved with the rental ( also management was kind for making the situation work). Waited two week for the vehicle to be finished through this time I wasn't getting update or calls back I finally had to send him a lengthy message to get the day and time he predicted it would be done. Finally I get the word and we drove up there , Chad pulled the vehicle up to us and handed the keys over with the interior covered in grease ,on the head liner and through out the carpet, also missing a push in head liner tree and broken hanger screw covers (that are still missing), also the rear hatch wasn't working properly, luckily Jason on the detail crew cleaned it really well and got most of the grease out and they were able to recover the missing liner tree. We waited 2 hours for them to clean and fix the hatch. I'm really writing this detailed review because I had to send my truck into Ford because Chad still will not get back with me on the front headliner trim and to add insult to injury he text me on the importance of this review so here you go Chad. Quite frankly its turned my Kelly experience into a nightmare. More
by Adrian
Verified CustomerEmployees Worked With
Jason , Chad Brock, Manny Rodriguez
July 01, 2019
Great buying experience I got in and got out in an extremely efficient manner, which is something I always look for. I do not like to have my time wasted and they did not was I got in and got out in an extremely efficient manner, which is something I always look for. I do not like to have my time wasted and they did not waste it. Kudos all around More
by vern0
Employees Worked With
Brandon Wundrow, Thomas Mullen, Manny Rodriguez
June 30, 2019
Trustworthy, Friendly, All around 360 Set up a time with Jon , came in and was never pressured into a sale. Told him what I was looking for and got the deal done. If you want someone who i Set up a time with Jon , came in and was never pressured into a sale. Told him what I was looking for and got the deal done. If you want someone who is “no nonsense “ this is your guy. Literally took me about 30minutes, to test drive , talk numbers and get in and out. Will be returning in the future More
by Crisbarajas
Employees Worked With
Adam Hernandez, Jon Andrews
June 30, 2019
Awesome customer service Went for my brother today looking for cars what We thought couldn’t happen happened he now has a Ford Explorer because of how much work Jon Andrews pu Went for my brother today looking for cars what We thought couldn’t happen happened he now has a Ford Explorer because of how much work Jon Andrews put in for us. He was so helpful very fun and outgoing not your normal car salesman (there usually blah and no fun) but we had a great time and appreciate everything he did for us! Awesome salesman and highly recommend him More
by Courtnanny18
Employees Worked With
Adam Hernandez, Jon Andrews
June 29, 2019
Great experience, Awesome people! Jon was Awesome; very friendly, honest, & straight up real! The dealership went far and beyond anything I’ve ever seen to get us in the vehicle. Jon was Awesome; very friendly, honest, & straight up real! The dealership went far and beyond anything I’ve ever seen to get us in the vehicle. More
by Adawn
Employees Worked With
Adam Hernandez, Jon Andrews
June 29, 2019
Great Chad and Louis were very helpful friendly and great customer service . Purchased terrain and sierra from Kelley from Jon Andrews he is great and fri Chad and Louis were very helpful friendly and great customer service . Purchased terrain and sierra from Kelley from Jon Andrews he is great and friendly More
by CLAIL
Employees Worked With
Louis Carpenter, Chad Brock, Jon Andrews
June 28, 2019
Good Service I am always satisfied with the service I receive at Kelley GMC. I have even begun to have my wife’s Jeep service at their location. I will continue to I am always satisfied with the service I receive at Kelley GMC. I have even begun to have my wife’s Jeep service at their location. I will continue to use them for all my future vehicle service needs. More
by TB3537
Employees Worked With
Chad Brock
June 28, 2019
Oil change Would have been nice to have recieved a vehicle wash post service. Dealerships arent the only game in town that do LOF's. Seems they would do a little Would have been nice to have recieved a vehicle wash post service. Dealerships arent the only game in town that do LOF's. Seems they would do a little more to keep customers loyal. More
by jwillets0
Employees Worked With
Chad Brock
