Kelley Buick GMC

Fantastic Always courteous and friendly service. Never try to sell me something I don’t need. Vehicle is ready when promised. Appointments are easy to get wh Always courteous and friendly service. Never try to sell me something I don’t need. Vehicle is ready when promised. Appointments are easy to get when needed. More

Lack of communication I was searching to purchase a used BMW M3. Through negotiations after a loan pre-approval was completed, I gave a counter offer and Manny never replie I was searching to purchase a used BMW M3. Through negotiations after a loan pre-approval was completed, I gave a counter offer and Manny never replied. The next morning Manny messaged me that the vehicle has already been sold. Even after my previous message was to get with management on my counter-offer to place a deposit over the p[hone so that my family and I could coordinate to travel to your location to finalize and pick up the vehicle. Myself working in the automotive industry for over 15 years and plenty of vehicles that I have purchased I have never felt so dismissed and disregarded in a vehicle purchasing experience like I was dealing with Kelly Buick GMC. More

Lack communication and professionalism My first experience with Kelly was absolutely awesome. Manny was super friendly and professional in the sales process and would recommend the sales d My first experience with Kelly was absolutely awesome. Manny was super friendly and professional in the sales process and would recommend the sales department. Before purchase it was found that the moonroof was not functional and needed to be replaced ( i would've thought it would've had a full inspection before but I digress) we live a couple hours away so we agreed to bring the vehicle in for repair when they had a loaner to spare, though this process we delt with the Service center, Chad to be specific. Chad was not one for communication, had issues with the vehicle and was stranded at my local dealership dealing with his defective loaner vehicle and had to communicate through Manny who was more than happy to help and gave me reassurance the issue was being resolved with the rental ( also management was kind for making the situation work). Waited two week for the vehicle to be finished through this time I wasn't getting update or calls back I finally had to send him a lengthy message to get the day and time he predicted it would be done. Finally I get the word and we drove up there , Chad pulled the vehicle up to us and handed the keys over with the interior covered in grease ,on the head liner and through out the carpet, also missing a push in head liner tree and broken hanger screw covers (that are still missing), also the rear hatch wasn't working properly, luckily Jason on the detail crew cleaned it really well and got most of the grease out and they were able to recover the missing liner tree. We waited 2 hours for them to clean and fix the hatch. I'm really writing this detailed review because I had to send my truck into Ford because Chad still will not get back with me on the front headliner trim and to add insult to injury he text me on the importance of this review so here you go Chad. Quite frankly its turned my Kelly experience into a nightmare. More

Awesome Customer Service This was my best buying experience!! Manny was awesome from start to finish. He never made us feel pressured or rushed. Had issues with the service This was my best buying experience!! Manny was awesome from start to finish. He never made us feel pressured or rushed. Had issues with the service department and he made sure to check in with me even after the sale during that process!! He really cares and has a lot of integrity!! Thank you so much !! More

Great buying experience I got in and got out in an extremely efficient manner, which is something I always look for. I do not like to have my time wasted and they did not was I got in and got out in an extremely efficient manner, which is something I always look for. I do not like to have my time wasted and they did not waste it. Kudos all around More

Great Chad and Louis were very helpful friendly and great customer service . Purchased terrain and sierra from Kelley from Jon Andrews he is great and fri Chad and Louis were very helpful friendly and great customer service . Purchased terrain and sierra from Kelley from Jon Andrews he is great and friendly More

Awesome customer service Went for my brother today looking for cars what We thought couldn’t happen happened he now has a Ford Explorer because of how much work Jon Andrews pu Went for my brother today looking for cars what We thought couldn’t happen happened he now has a Ford Explorer because of how much work Jon Andrews put in for us. He was so helpful very fun and outgoing not your normal car salesman (there usually blah and no fun) but we had a great time and appreciate everything he did for us! Awesome salesman and highly recommend him More

Trustworthy, Friendly, All around 360 Set up a time with Jon , came in and was never pressured into a sale. Told him what I was looking for and got the deal done. If you want someone who i Set up a time with Jon , came in and was never pressured into a sale. Told him what I was looking for and got the deal done. If you want someone who is “no nonsense “ this is your guy. Literally took me about 30minutes, to test drive , talk numbers and get in and out. Will be returning in the future More

Great experience, Awesome people! Jon was Awesome; very friendly, honest, & straight up real! The dealership went far and beyond anything I’ve ever seen to get us in the vehicle. Jon was Awesome; very friendly, honest, & straight up real! The dealership went far and beyond anything I’ve ever seen to get us in the vehicle. More

Oil change Would have been nice to have recieved a vehicle wash post service. Dealerships arent the only game in town that do LOF's. Seems they would do a little Would have been nice to have recieved a vehicle wash post service. Dealerships arent the only game in town that do LOF's. Seems they would do a little more to keep customers loyal. More