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Sales Department
Kelley Auto Mall
Decatur, IN
486 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 486 reviews
September 18, 2026
I don't understand how your estimate for an air conditioner fix was $2900 with parts and labor and yet I took my car to a reputable competitor and they fixed for $900 with parts and labor. That's a conditioner fix was $2900 with parts and labor and yet I took my car to a reputable competitor and they fixed for $900 with parts and labor. That's a $2000 difference. They also did not bill me for the diagnosis. You billed me $186+. Just an fyi...I did not tell them someone else had looked at it. Trying to give your service department the benefit of the doubt and wanting an unbiased quote. More
by HOUSERM68
Verified CustomerEmployees Worked With
Decatur Service Department.
September 11, 2026
The care that everyone takes with customers is what keeps me coming back . Have bought two cars there and very happy me coming back . Have bought two cars there and very happy More
by mymomindy1
Employees Worked With
September 10, 2026
I had a problem with the rear brakes. Ethan let me know there was a crack in the line. The brakes were fixed. Greg helped me when I dropped off the car and gave me are ride back to the de Ethan let me know there was a crack in the line. The brakes were fixed. Greg helped me when I dropped off the car and gave me are ride back to the dealership. Everyone was very nice and professional! More
by Treemariesoapworks
Employees Worked With
Ethan and Greg
September 03, 2026
The staff was very knowledgeable and easy to work with. Not pushy at all. When it came to the sales process, it was short and sweet. Both sides of the table were winners! I had a service issue on the vehi Not pushy at all. When it came to the sales process, it was short and sweet. Both sides of the table were winners! I had a service issue on the vehicle after the purchase, at it was resolved promptly! More
by rsr1012
Employees Worked With
Ben Caufman-sales. 5⭐️ Josiah 5⭐️
