Keller Bros. Ford Lititz

Quality service and attention to customer Been with Keller for better than 3 years and have nothing but praise for them as a dealership. Constantly making sure you are taken care of. Been with Keller for better than 3 years and have nothing but praise for them as a dealership. Constantly making sure you are taken care of. More

length of tiime was much to long. The car was in on time for inspection and we waited two and one half hours for that to be taken care of-------unhappy. Also, I thought, if I displayed The car was in on time for inspection and we waited two and one half hours for that to be taken care of-------unhappy. Also, I thought, if I displayed your sign, the inspection was free. More

Always the same high quality reception and service I recommend Keller Bros. very highly. I have used "The Works" for both cars for several years. The people at the desk and checkout are superb. I recen I recommend Keller Bros. very highly. I have used "The Works" for both cars for several years. The people at the desk and checkout are superb. I recently used the shuttle with 2 different drivers - superb. I graded them 4 stars instead of 5 because my recent service problem is simply not easy to solve without lots of hours' work. The electric mode on my 2010 Fusion Hybrid has stopped working and our car runs continuously on the gas engine. Apparently, diagnosis (even before replacement parts) could take many service hours at $145/hr. But ... the car is worth about $5,000, so I had them do only up to 2 hours. The technician found the "why" (ABS not talking to the brain) but the "what" (finding the reason) will take hours of checking wiring, harness, connections, etc. He did what I asked and stopped after 1 hour of work. I understand the problem, but I am a little baffled that Ford does not have a body of knowledge on this problem. Surely, in 8+ years of Hybrids, mine is not the first. My rating is not so much Keller Bros. as it is Ford Motor Company. More

Easy, Fast and efficient. It was very easy to schedule a convenient appointment. The people are friendly and the service was really quick and efficient. The whole experience wa It was very easy to schedule a convenient appointment. The people are friendly and the service was really quick and efficient. The whole experience was no hassle. More

Service That Goes The Extra Mile!!! As usual, quick and complete service Checked everything I noticed and requested with perfection! Superior Service!! You should expect the same from As usual, quick and complete service Checked everything I noticed and requested with perfection! Superior Service!! You should expect the same from Keller Brothers Ford!!! More

Recent Service experience Absolutely great experience . From the ease of scheduling to the service time reminders and finally the service itself was beyond expectations . Very Absolutely great experience . From the ease of scheduling to the service time reminders and finally the service itself was beyond expectations . Very professional staff did an excellent job from start to finish . More

Ford Service They have always done excellent work on my vehicles. All the service people are excellent to work with. They have a nice waiting area, with snacks a They have always done excellent work on my vehicles. All the service people are excellent to work with. They have a nice waiting area, with snacks and drinks. Can't ask for much more than that! More

Nice truck The truck was very well cleaned up but whatever they used on the carpets is still damp and fogging the windows inside . That being said the sun has on The truck was very well cleaned up but whatever they used on the carpets is still damp and fogging the windows inside . That being said the sun has only been out for about 2 days since bringing it home. Also they should have replaced the air cleaner element, it was filthy. Otherwise it was a great experience, things went smoothly and I’m enjoying every minute of the vehicle More

Oil change and service Took my 2018 Mustang for oil change.Took bout hour and a half they also however rotated tires and checked my brakes and then some.Upon paying they gav Took my 2018 Mustang for oil change.Took bout hour and a half they also however rotated tires and checked my brakes and then some.Upon paying they gave me my receipt along with a paper showing tire wear and brake wear as well.Online some people in the mustang groups talk bout problems with their local dealers putting 8 qts of oil instead of 10 due to the 15-17 that was the case,but I did not have a problem here. More

Courteous Job well done, very professional. Never a problem with anything. Will always take my Focus back for service and inspections. Always a pleasure in doi Job well done, very professional. Never a problem with anything. Will always take my Focus back for service and inspections. Always a pleasure in doing so. Thanks More