Keller Bros. Dodge Ram
Lititz, PA
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High pressure sales without listening to customer Was ready to buy a ram truck. Several trips to dealers provided no stock so I wanted to order one to get what I wanted. Internet sales person tried to Was ready to buy a ram truck. Several trips to dealers provided no stock so I wanted to order one to get what I wanted. Internet sales person tried to locate one that was close but not exact. I was willing to look at it until I was told the truck was loaned out to an employee for five days. I told him to forget it that I wanted to order a new one not a demo. He couldn't get that through his head and actually got offensive. I took my business to another dealer and ordered the truck. More
exellent I searched all over to find my replacement truck Cal sent above and beyond to help me get my vehicle. Would recommend Keller bros dodge to my friends I searched all over to find my replacement truck Cal sent above and beyond to help me get my vehicle. Would recommend Keller bros dodge to my friends and family More
Great dealership. I've dealt with Keller Bros Dodge for years. Always a great experience. The sales team is very friendly and no pressure. Jayme Erb is my sales rep, v I've dealt with Keller Bros Dodge for years. Always a great experience. The sales team is very friendly and no pressure. Jayme Erb is my sales rep, very knowledgeable and helpful to make a smart decision. Service team is also great to work with. They never make you feel bad for asking a silly question. They always give you a plan of action no matter what the concern is. More
Excellent The dealer was a complete GOD SEND!!! I recommend Jayme Erb to any one! He is very honest, and will bend over backwards to help you!!! The dealer was a complete GOD SEND!!! I recommend Jayme Erb to any one! He is very honest, and will bend over backwards to help you!!! More
Their business practices are questionable, when you try to discuss an issue with them, no response after six attempts. Beware of all the paper work and if it is wrong don't count on them to shred it! to discuss an issue with them, no response after six attempts. Beware of all the paper work and if it is wrong don't count on them to shred it! More
Good pricing of a quality used van. Very nice and friendly to deal with. A very good experience for someone who doesn't buy a vehicle often. We will certainly go back! friendly to deal with. A very good experience for someone who doesn't buy a vehicle often. We will certainly go back! More
Great car-buying experience. Had been in a car accident - not my fault! - which totalled my car. Stressful time, but they made the experience of replacing my car a positive one. I am very happy with the new not my fault! - which totalled my car. Stressful time, but they made the experience of replacing my car a positive one. I am very happy with the new car, and since I already had used their Service Department in the past, I know I am good hands. Highly recommend Keller Bros. Ford... Pat Ditzler Lancaster, PA More
We have been Chevy people. But visiting with this dealership and seeing what they have and the great service we had has made us think twice. We will recommend them to anyone. Giving them a chance was dealership and seeing what they have and the great service we had has made us think twice. We will recommend them to anyone. Giving them a chance was worth our time. So try them. More
I didn't end up buying from Keller Brothers, only because I was able to get a hot deal on a leftover at another dealership, but certainly would have otherwise. The gentleman I spoke with, Rich Stauffer, was I was able to get a hot deal on a leftover at another dealership, but certainly would have otherwise. The gentleman I spoke with, Rich Stauffer, was very upfront, understood and responded quickly to my needs, and was helpful friendly. sounds like what should be business as usual for every new car dealer, but I found that this is sadly lacking at most of the dealers I reached out to this time around. I would not hesitate to recommend or purchase from Keller Brothers Dodge, or Rich Stauffer in the future. More