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Keith Pierson Toyota - Service Center

Jacksonville, FL

4.3
70 Reviews

70 Reviews of Keith Pierson Toyota - Service Center

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April 21, 2016

ALWAYS FAST, EASY, AND FRIENDLY!!! I have had my car serviced with Tom Yonkers since 2012, got a new one now, and still will always go there. Always friendly, easy-going, fast and the p More

by Iryna K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Yonkers
August 26, 2015

WORST CAR DEALERSHIP FOR SERVICE IN JACKSONVILLE, FL!!!!!!!! Toyota in JACKSONVILLE FL is the WORST dealership to have YOUR car serviced.Bad Service!!! I went to their dealership to have my tires rotated and the More

by Unsatisfied Customer!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Everyone
Aug 27, 2015 -

Keith Pierson Toyota responded

Dear Sir or Madam - Thank you for taking the time to share your comments and feelings about our dealership on DealerRater.com. Even though your comments did not shine a positive light on our dealership, it is helpful to us to find out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. Please feel free to contact me at any time with any specifics you may remember that I might handle the matter personally. Tia R. Thomas, Executive Assistant to Keith Pierson 904-771-9100

July 13, 2015

.Great experience! We only went in the front to take a look at the new Highlanders, with no intention to trade. We had our current Highlander in the shop for repairs. More

by Ruby Faye Taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Van Horn, Sales Manager and Finance manager were both extra nice. Josh , I believe was the Finance Manager.
February 10, 2015

Dishonest service dept I will never step foot into this dealership again, the assigned representative in the service dept. that I see for car maintenance is dishonest in tha More

by moorem34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick
Apr 02, 2015 -

Keith Pierson Toyota responded

Thank you for taking the time to share your comments and feelings about our dealership on DealerRater.com. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where our weaknesses lie, whether in our personnel or our processes. We sincerely apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns. Tia Thomas Executive Administrative Assistant to Keith Pierson 904-771-9100

January 04, 2015

Service vs Sales Whether you come for service or sales you can always count on Kieth Pierson Employee's to be there for you and your family. Thanks More

by Team Terry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evadney "Jackie" Saint-Pierre
March 26, 2014

My 4-runner was running badly & I live in Keystone Heights and wanted to try Keith Pierson for the repair we were quoted just short of $1100.00 for misc. work not related to the running badly problem. More

by gator32656
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
james mosley
January 20, 2014

Went there to have car serviced and that's to Mr.Walker I ended up buying FRS the car I really wanted. He was great. More

by vroebuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Walker
June 13, 2013

I generally do not like to utilize dealerships, but gave this one a shot since I wanted a new or nearly new Toyota Tacoma and it was close by to where I was looking. I was thrilled with the attention I was More

by BrandonMaresma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald Wyche
December 06, 2012

Bought my 2011 Tacoma in SC. Keith Pierson honored my warranty nicely. The service department was fast from the moment I pulled up. Nice to see such organization within the department as a whole. My truc More

by POsgood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Dec 08, 2012 -

Keith Pierson Toyota responded

Thank you Mrs. Osgood, we sincerely appreciate your feedback. We look forward to seeing you again soon, Happy Holidays!!!

November 09, 2012

Pierson Toyota did contact me to rectify the situation with my vehicle. I appreciated their prompt response and attention to my car. I will continue to do business with them. More

by jholkon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judy
Nov 29, 2012 -

Keith Pierson Toyota responded

Thank you Miss Holkon for your feedback, we really do appreciate you communicating your experience to us. We sincerely apologize for the initial visit to our dealership. This was brought immediately to our Assistant GM and Director of Service's attention which I know got in contact with you directly. I am happy to see that by communicating with us we were able to make this right and take the necessary precautions to avoid this from happening again. Thank you again Miss Holkon and we look froward to seeing you again soon

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