Keith Pierson Toyota - Service Center

Extremely long wait times Service takes so long. I make an appointment every time and I am still stuck at the dealership for two hours or more. It is absolutely ridiculous. Service takes so long. I make an appointment every time and I am still stuck at the dealership for two hours or more. It is absolutely ridiculous. More

Always fast and courteous!!! I have been visiting this dealership only for the last 6 years because they always take care of me and help me with service and sales!!! Thank you Chi I have been visiting this dealership only for the last 6 years because they always take care of me and help me with service and sales!!! Thank you Chip Wilson and Tom Cihlar for everything you do!!! The sales department is equally as amazing!! They always find a car I like that fits my budget!! I will be back for many more purchases!!! More

Poor Service I went in today (1-9-17) for service on my 2007 Camry. I got & oil change, pcv valve & vehicle check. I was in at 10 AM & left at 1 PM. It appeared I went in today (1-9-17) for service on my 2007 Camry. I got & oil change, pcv valve & vehicle check. I was in at 10 AM & left at 1 PM. It appeared that my vehicle was finished in about 1 hour. Vehicle sat idle each time in looked in the service bay. Finally I went back to the service writer & asked what was going on. He had my paperwork & said they had found some additional items that needed service and wanted to ask me about doing them. I discussed these items with him and declined the additional work. From this point it took me over & hour to get my bill & have my vehicle brought around. After leaving I noticed my low tire pressure light was on & I called my service writer back to ask how to reset it. The call was made to him at 1:15 PM & I was told he was away from his desk but would be given my name & number to call back shortly. It is now 4:30 PM & I am still waiting on his call. My name is James Brewer. More

Absolutely Awful Service I took my 2015 Sienna into Keith Pierson on 2 different occasion to try and get the USB port fixed because it is not recognizing USB devices and isn't I took my 2015 Sienna into Keith Pierson on 2 different occasion to try and get the USB port fixed because it is not recognizing USB devices and isn't charging phones correctly. After an entire day they failed to correct anything, picked me up an hour later then they I asked them to, so I was late for some afternoon meetings, and treated me with disrespect. I spent most of the day just trying to get a hold of someone there so I could find out the status of my van. I will never take any vehicle of mine back to this dealership for service and I will never purchase another vehicle from them. They will always find a way to get out of doing their job, even when the vehicle is under warranty. More

Always fast and easy, always the BEST!!! I have been seeing to Tom Younkers as my servise advisor for all my toyotas for years. He is the BEST, and i will never go anywhere else! Always fast, I have been seeing to Tom Younkers as my servise advisor for all my toyotas for years. He is the BEST, and i will never go anywhere else! Always fast, eay, inexpensive... He works with people and for the people, and not tries to rip you off like Coggin Toyota does. He will always have me as a customer. More

The beat bar none! Excellent customer service! Never been treated better. Service center is honest, fair, and very competitive. Would go back for next vehicle and I a Excellent customer service! Never been treated better. Service center is honest, fair, and very competitive. Would go back for next vehicle and I am using the service center for all maintenance. More

Genuine Good People Got a lower payment Kennedy went above and beyond for us and we left with 2 new cars! Went in for service oil change on our new Toyotas and left with Got a lower payment Kennedy went above and beyond for us and we left with 2 new cars! Went in for service oil change on our new Toyotas and left with 2 more new toyotas More

Loved the sale part, the service, not so much My sales person, Derek, was great to deal with. He patiently worked with us to find the right car and then find the right deal for us. Mike was easy t My sales person, Derek, was great to deal with. He patiently worked with us to find the right car and then find the right deal for us. Mike was easy to work with as well. My problem is getting the scratches I found on my warranted paint job when I got home fixed. I called immediately, but the paint guys don't work weekends. I did not get a call back as promised from the service department and when I finally called them, they told me the guys hadn't come in that day for the storm. A courtesy call would have been nice. When I did finally get the car in, it was taken back and done quickly, but they only buffed and in the shade of the overhang, you can't see the scratch. When I got home and found it still there, I called but the paint guys had already gone home and since we were leaving for our vacation, I still have the scratch. I hope to get it in this week, but who knows. With the 4th of July week coming up, the paint guys probably have a super long weekend. More

Tom Yonkers is the best! When Tom Yonkers joined Keith Pierson Toyota, so did I and my whole family. We have always been very happy with him as our service rep. So when he m When Tom Yonkers joined Keith Pierson Toyota, so did I and my whole family. We have always been very happy with him as our service rep. So when he moved to a dealership over 20 miles from our home we switched over. The distance is unimportant when your service rep is knowledgable and helpful. I know I am in good hands and Keith Pierson Toyota! If we decide to buy a new car, it will be at this dealership! More

Great Dealership Service Service Dept is great, very professional, Raymond Cassidy always does a great job with my needs and prices are always fair. Highly recommend this deal Service Dept is great, very professional, Raymond Cassidy always does a great job with my needs and prices are always fair. Highly recommend this dealer More