Keith Pierson Toyota - Service Center

New car with trade in I took my 2014 Corolla in for it's routine oil change. Inquired about mini vans for my son. Was informed of the "loyalty program" that Keith Pierson h I took my 2014 Corolla in for it's routine oil change. Inquired about mini vans for my son. Was informed of the "loyalty program" that Keith Pierson has in place, and a little over an hour went by, and I was driving out of the dealership with a brand new 2018 Corolla. More

There is a thief among us! I took my 05 Sequoia because my trac , vsc and engine light came on after a traffic accident. The code that came up from a trusted friend and manager I took my 05 Sequoia because my trac , vsc and engine light came on after a traffic accident. The code that came up from a trusted friend and manager of Sun Tire said it was a body control module malfunction and he said they do not work on this issue so onward to Keith Person Toyota. As I arrived at the dealership the warning lights went off and did not come back on. I explained this to the service writer. My service writer was a pleasant man name Michael and he took the SUV into service right away. After two hours i was told the car had leaky hose, valve cover and needed o2 sensors, none of which had to do with the complaint of traction slippage light. Michael said he would keep over night and have a lead mechanic look into in in the morning. No updates... I returned to the dealership about 6:16 pm and Michale escorted me to the cashier and explained they could not find anything wrong with the car. Took the keys to pull my car up and I paid the $70.77 for looking at the car. I walked out and no one was near the car so I waited and Michael delivered my keys and apologized as he was stopped by another customer. No big deal so I left. As i left, I call my wife and we were talking about where we needed to go and my cell phone started to beep low batterie. I reached for my car charger to plug in the phone and low and behold it was not there. I pulled over, and look around the interior of the car for the charger cord that sits in my cup holder for ready access and not there. I opened my console and notices thing rearranged and items that were on my seat prior were in the console and items that were on the bottom of the console were on top of the items I use every day. I called for Michael to report this and was told he just left for the night. I was passed to two other people who put me on hold for 4 to 5 minutes and came back on to tell me the Service Manager would call me by 7:30 Am the next morning. I ask for Mr. Pearson to call me. The next morning at 8:00 am Michael called me and ask what was up. I told him and to me it seemed there was a minor concern and he said he would buy me another and bring it to me. This was not really the point, it was that there is a thief among us in the dealership. About 10:40 am I called for Michael because i noticed my sunglass strap (bullfrog) was laying on the passenger side floor board tucked under the seat. When I pulled them out there were no sunglasses attached. I pulled over thinking I pulled it off and the glasses were under the seat, but no they were gone. I found a bottle of vanilla Muscle Milk and it was still full. This was not mine and I have never ever had a bottle of this. I left a message for Michael and at this point my call has not yet been returned. If someone had ask me about my sunglasses, I would have gave them to them. My GOD they were $12.00 at Walmart made by Parrana Joe's but that again is not the point... Now it is 11:15 and still not have had a call form the service manager or Keith Pearson. I don't know if this is true or not, but a salesman told me the service Dept is on a commission basis and the try to find anything to hit you with a charge even though it is not what you brought it in for. Eye opener... More

Outstanding! Went to get 2012 4RUNNER serviced, spoke with salesperson Doc and told him about my dream 4RUNNER but I can’t see myself in it right now. He proved me Went to get 2012 4RUNNER serviced, spoke with salesperson Doc and told him about my dream 4RUNNER but I can’t see myself in it right now. He proved me wrong, I looooovvve my new 2018 Toyota 4Runner and the staff was wonderful. More

Service department I drove 30 miles to Keith Pierson Toyota instead of going to the Toyota dealership where I bought my 2017 Camry XLE to see if they had a "real service I drove 30 miles to Keith Pierson Toyota instead of going to the Toyota dealership where I bought my 2017 Camry XLE to see if they had a "real service" department- not the contemptuous, patronizing, snarky service I was getting at the Toyota dealership where I bought my car. KEITH PIERSON TOYOTA NOT ONLY MET MY EXPECTATIONS, THEY FAR EXCEEDED MY EXPECTATIONS!!! What a delight it was to be treated with courtesy, cheerfulness, and efficiency. I was COMPLETELY SATISFIED with the service department. I am only sorry that I did not buy my car there. Even though Keith Pierson Toyota is a much longer drive for me than Atlantic Boulevard, I now consider them my dealership. Penny A. More

Worst service department on earth. Since purchasing this car from Keith Pierson we have had nothing but problems with it. Every time I took the car in they would tell me nothing was wr Since purchasing this car from Keith Pierson we have had nothing but problems with it. Every time I took the car in they would tell me nothing was wrong with it. I knew then they were waiting for my warranty to run out. Things they supposedly fixed still don't work and now that the warranty has run out they want to charge me out the butt and tell me I should have brought car in sooner. Will never suggest Keith Pierson. More

Best service ever! I have been bringing my car for service at Keith Pierson for years. Tom Younkers always does an amazing job. Always friendly, courteous, and understan I have been bringing my car for service at Keith Pierson for years. Tom Younkers always does an amazing job. Always friendly, courteous, and understanding. With Tom Younkers its always about the best service for the best price! I feel completely confident servicing my car there as they always do the best job ever for the best price. More

Lack of Professionalism Toward Customer Inconvenience We received a call that the warranty dash replacement, that we have been waiting on for almost a year, had come in and we needed to set an appointment We received a call that the warranty dash replacement, that we have been waiting on for almost a year, had come in and we needed to set an appointment for the service. We made the appointment for two weeks out, on June 2. When we arrived I located the tech that had our service ticket. Two minutes into the conversation he said, "let me call and make sure that we have your dash. We have been having an issue with the wrong colored dash coming in boxes labeled another color." I asked why that could not have been verified BEFORE I took a vacation day off from wor and we drove two cars 12 miles in morning rush hour traffic, to keep up our end of the appointment? Especially when they were aware of the problem, as well as our upcoming appointment? Sure enough, they did not have it. The only apology was the blame on the manufacturer. We should have received a call the day before, instead of an appointment reminder email, the day before. Very poor and unprofessional concern for the customer. More

Fast and efficient, kind and excellent in everybarea The kindness efficiently and knowledge of everyone that works there is amazing . I would go no where else. The dealers the services the service manag The kindness efficiently and knowledge of everyone that works there is amazing . I would go no where else. The dealers the services the service manager are fair and kind and make sure that what was promised is what you receive. Amazing in everyway More

Customer service Jake Murphy went above and beyond to provide the best customer service possible. He was quick to respond to my missed calls/texts. He explained every Jake Murphy went above and beyond to provide the best customer service possible. He was quick to respond to my missed calls/texts. He explained everything to me in detail without any hesitancy. He was respectful, honest, and attentive. Thanks, Jake! More

Horrendous My 19 year old college student had a repair patch put on his tire a month ago. I personally asked his advisor John Elliot how long is the patch good My 19 year old college student had a repair patch put on his tire a month ago. I personally asked his advisor John Elliot how long is the patch good for ,his response was a very long time, the length of his tire life. I felt great that I asked and received a response like that knowing my son will be safe per you service advisor. Yesterday the tire indicator light came on, I called in to the service dept. Grant it ,it was 5:00 and they informed me they close at 6:00. So if he could get there before 6 they would see him. Unfortunately he got John Elliot again. My son explained to to John the reason for his visit ,john immediately said ok let's go get you a new tire. ????? What!! When my son said he couldn't do that at the moment he was turned away. My 19 year old son was turned away over a patch. Was it that John didn't want to stay after 6 or he didn't want to do the paperwork. He put my child in potential danger ,didn't even have my son's car looked at. And this is the award winning service you provide? I couldn't be there with him I just had major surgery and am unable to walk. This is how you treat a young person. He didn't purchase his Camry at your dealership ,but I purchased my car there. Is that the problem. I have a very hard time wrapping my head around the reason John turned him away ,and didn't have the car looked at. This isn't the first time John has given poor service, it's appalling to me as his mother , I was so upset that he was treated like that . John jeopardized my son's safety, and had no problem doing it. More