Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Keith Pierson Toyota
Jacksonville, FL
1,306 Reviews
Keith Pierson Toyota is a family-owned and -operated dealership that's proud to bring quality service to Florida drivers. Visit our Toyota dealer in Jacksonville, FL, to buy or lease a new Toyota, or schedule a visit at our auto repair center that's open seven days a week!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 1,306 reviews
March 21, 2015
Jackie- new car sale Several weeks ago, we bought our fourth car from Keith Pierson and our second car from Jackie. Jackie is a professional and hard worker. She ran back Several weeks ago, we bought our fourth car from Keith Pierson and our second car from Jackie. Jackie is a professional and hard worker. She ran back and forth in the rain to show me different vehicles to make sure the vehicle I bought was the vehicle I really wanted. I really appreciated her patience. Our daughter will need a car in a few years. We will go back to Keith Pierson and we will definitely request Jackie. More
by C&C
Employees Worked With
Jackie
March 13, 2015
A Repeat Customer This is our third car we have purchased from KPT The sales people have always worked toward getting the type of car we wanted with the features we wa This is our third car we have purchased from KPT The sales people have always worked toward getting the type of car we wanted with the features we wanted. The service after the sale has always been great and all the staff has been friendly. We are so satisfied with KPT that is why we keep coming back to them for our next car. More
by kkrulish
Employees Worked With
Jackie Saint-Pierre
March 12, 2015
my first new car Darryl carter sr made my first new car experience wonderful. I am 36 and have owned many used cars. I never thought I would be able to have a new car Darryl carter sr made my first new car experience wonderful. I am 36 and have owned many used cars. I never thought I would be able to have a new car but Keith Pierson Toyota changed that view!!! They were all very nice and helpful! More
by treesekaon
Employees Worked With
Darryl Carter Sr
March 02, 2015
Gained back trust. Back in 2006 I bought a slighty used 2006 Corolla from KPT. My experience was so bad I swore I would never come back. Recently while browsing for my n Back in 2006 I bought a slighty used 2006 Corolla from KPT. My experience was so bad I swore I would never come back. Recently while browsing for my next car, i visited KPT just to look at the new 2015 Corollas. My experience with the salesman who's name does escape me (young dark haired guy from Miami, was excellent. I wound up buying a new Corolla (which I LOVE). Both the salesman and the Finance Manager I dealt with restored my trust in KPT. I will happily return for service and another vehicle when the time is right. KPT has gone along way and I hope they continue to improve. More
by maxiixam
Employees Worked With
Miamiguy
February 27, 2015
Very Happy Jackie was wonderful to work with and everyone we interacted with was very pleasant. Would highly recommend Keith Pierson Toyota to everyone I know th Jackie was wonderful to work with and everyone we interacted with was very pleasant. Would highly recommend Keith Pierson Toyota to everyone I know that is looking for a vehicle, either new or used. More
by joseph59
Employees Worked With
Evadney "Jackie" Saint-Pierre
February 16, 2015
Very Happy :) From the moment we walked in, the staff was very friendly and pleasant! They didn't attack you like vultures at other dealerships. The sales manager i From the moment we walked in, the staff was very friendly and pleasant! They didn't attack you like vultures at other dealerships. The sales manager introduced himself and helped find us someone to assist with our purchasing needs. The salesman was very nice and worked hard to find us the right vehicle to fit OUR needs, opposed to trying to sell us whatever just to try to make a dollar. He wanted to ensure WE were happy. He was patient with our wants and needs, even though they were ever changing. After we finally decided on a car (a 2014 Scion XB) he introduced us and showed us where each department was located. Even days after purchasing, they have called to make sure no issues came to light later and that we were still happy with our purchase. I have definitely never received such amazing service at any other dealership and I have purchased Many cars in my time. We had big plans to "shop around" however, we didn't make it to any other dealership. I will definitely be a Keith Peirson Toyota customer for life! More
by S.Craig
Employees Worked With
Eric Lowe
February 10, 2015
Dishonest service dept I will never step foot into this dealership again, the assigned representative in the service dept. that I see for car maintenance is dishonest in tha I will never step foot into this dealership again, the assigned representative in the service dept. that I see for car maintenance is dishonest in that what he says and what is actually done re: servicing are not the same. I went in for an oil change 2 weeks ago for the main intention that my REAR passenger hub cap was coming off and there was a metal piece preventing it from lying flat back on. The service rep stated upon my arrival that they would look at it when they rotated the tires, as I made sure to ask and confirm this would be checked during the oil change/tire rotation. Before taking my car back, I declined 30,000 mi. ADDITIONAL "recommended services" such as a $79.95 fuel induction and $23.40 new engine air filter, as all I had intended to come in for was my hub cap to be fixed during tire rotation and oil changed. The rep even wrote down on my copy of the service receipt what services I declined, only fixed, I inquired if it was looked at and the rep replied that it had been fixed, no problem, they just took care of it when rotating tires. Today, 2 weeks later, I noticed that my FRONT passenger hubcap was missing completely! I immediately called to bring my car in thinking they dept. may have put on a different wheel completely. Upon arrival, my usual rep met me outside to say that it was not a different wheel, but that they hubcap itself was just missing, BUT that it was not due to Keith Person Toyota's servicing, as he claimed they did not touch the tires during my oil change 2 weeks prior. He stated that tire rotations are not included with oil changes, they are $15 extra and that I had declined services during my oil change visit. This is incorrect, as 1.) the services I declined are hand written by the rep on my copy of the service slip and tire rotation was NOT listed, and 2.) I was specifically told during my initial visit that the tires would be rotated, this was the other main reason for me to bring my car in. I informed him that it may be true they did not rotate my tires previously, but that was not what he told me during my initial visit, as I specifically came into the service dept. for that reason in addition to oil change. He eventually found a replacement hub cap for my missing one and did not charge me. However, I am sure a charge would have been implemented had I not been insistent in knowing that what I was told 2 weeks ago and what he claims was done were two different outcomes. I will most certainly take my vehicle elsewhere for servicing from now on and never step foot into Keith Person Toyota again. (I also purchased my current Toyota in Lake City for a few THOUSAND dollars less than what Keith Person stated they could give me, as they said if I could get my car (for the price that I DID), then I better go to whomever was offering this deal and do it immediately; so I did. They would not budge on final cost, and I am glad to have done business elsewhere anyways.) More
by moorem34
Employees Worked With
Nick
February 07, 2015
finally got a car! I had a bad experience that morning prior to going to Keith Pierson. I figured they were going to be like "everyone else", but they weren't. My salesm I had a bad experience that morning prior to going to Keith Pierson. I figured they were going to be like "everyone else", but they weren't. My salesman, Eddy, was very nice and put me in a great ride. More
by donnabug1979
Employees Worked With
Eddy M.
January 30, 2015
best !!!!!! best dealer, fast and good,i dont need to spend time haggling over prices oder dealers jack is the best ,provided execellent service tanks tanks tanks best dealer, fast and good,i dont need to spend time haggling over prices oder dealers jack is the best ,provided execellent service tanks tanks tanks.... More
by ijij
Employees Worked With
jack
January 30, 2015
Went in for an oil change,rode out with a brand new vehicle! When I took my 2010 Toyota corolla into the service department for an oil change,I saw a 2015 Scion that I fell in love with! The Sales lady Toya was When I took my 2010 Toyota corolla into the service department for an oil change,I saw a 2015 Scion that I fell in love with! The Sales lady Toya was very helpful and had a very pleasant and positive attitude the whole time! It was painless and easy,and in no time at all,me and my family rode out in that red Scion! I am SO VERY happy that I finally got the vehicle that I wanted! Everybody was a great team that worked together! Even Mike Shoemake in the finance department was pleasant too! What a great experience!! Thank you! More
by blondejen30
Employees Worked With
Toya Jones,Mike Shoemake
