Keith Pierson Toyota

Broken Promise to Customer Salesman and Sales Manager agreed on a sale of a used Honda Odessy with me. I told them up front what I had to pay and they said that would work for Salesman and Sales Manager agreed on a sale of a used Honda Odessy with me. I told them up front what I had to pay and they said that would work for this vehicle. They even allowed me to drive the vehicle home to ensure husband could easily enter and exit the vehicle since he has had cancer surgery that has resulted in his head and neck being permanently braced. He is 6'2" and has no movement in his head and neck. The salesman made the trip to the house with us. The vehicle was perfect for transporting my husband so I told the salesman I wanted it. We went in to do the paperwork . The next thing I knew this lady comes out (Karen, I think. Name tag indicated Sales Director) and says Chris, Salesman, and Marcus, Sales Manager, made a mistake and we can't sell this vehicle to you for what they have agreed to. This tactic continued and we left because she refused to make it right. I called back two days later for Keith Pierson. Tia, Mr. Pierson's Assistant, told me she had spoken with Keith Pierson and he would not agree to follow through on the deal that his salesman and Sales Manager made with me. Therefore, don't do business with a dealership that will not follow through on commitments made with customers. More

Excellent service I went just to see what they had on the lot, ended up trading in my Jeep for a Dodge Dart with half the miles and a lower payment. Tyler was very help I went just to see what they had on the lot, ended up trading in my Jeep for a Dodge Dart with half the miles and a lower payment. Tyler was very helpful and knowledgeable, I told him what I was looking for, and in a couple hours I was ready to go with my new purchase. I couldn't be happier with the great price and service we received. More

Genuine Good People Got a lower payment Kennedy went above and beyond for us and we left with 2 new cars! Went in for service oil change on our new Toyotas and left with Got a lower payment Kennedy went above and beyond for us and we left with 2 new cars! Went in for service oil change on our new Toyotas and left with 2 more new toyotas More

Great experience! Derek was great to us. He tried so hard to find a vehicle that met the needs of my family and my pocket. Staying after closing to make sure everythi Derek was great to us. He tried so hard to find a vehicle that met the needs of my family and my pocket. Staying after closing to make sure everything was taken care of and even came and picked up my trade in. No pushy sales pitch our pressure to buy anything. It was definitely the best car buying experience I've ever had. More

Customer Service at its Best! From the moment you enter the dealership you are greeted and given the best customer service ever. My salesman Ray Ledgister was helpful and satisfie From the moment you enter the dealership you are greeted and given the best customer service ever. My salesman Ray Ledgister was helpful and satisfied my requests for what I wanted in a car. It wasn't too hard because I researched the 2016 Highlander and I knew what I wanted. The lifetime warranty on new cars was a plus. This dealership and the sales crew met all of my expectations and more. Kudos to Keith Pierson Toyota! More

Excellent Service To Their Customers I was a bit hesitant in buying a new vehicle. The store was able to explain all the details when it came to buying and in the end provided me a great I was a bit hesitant in buying a new vehicle. The store was able to explain all the details when it came to buying and in the end provided me a great first time buy experience. Would recommend them to anyone. Thank you. More

Good ecperience. Great help in all areas. Great experience all around. Jackie Saint Pierre was a big help and she went out of the way to make our experience enjoyable. Look forward to using t Great experience all around. Jackie Saint Pierre was a big help and she went out of the way to make our experience enjoyable. Look forward to using the dealership in the future. More

Outstanding customer service The second we stepped at Keith Pierson Toyota they treated us just like family making sure that we comfortable and that we had food and drinks. At the The second we stepped at Keith Pierson Toyota they treated us just like family making sure that we comfortable and that we had food and drinks. At the time they had a cookout. More

Wonderful Experience all around!!! Our first experience with Keith Pearson Toyota was a blast! From the greeters to the friendly smiles from all the staff. We would like to thank Darryl Our first experience with Keith Pearson Toyota was a blast! From the greeters to the friendly smiles from all the staff. We would like to thank Darryl Carter Sr, for his professionalism and patience. He was very informative and helped us get the perfect vehicle for our family without any pressure. We truly appreciated that!! Thanks to Terry for making us feel comfortable during financing. From beginning to the end of our experience (sales, test drive, finance) All involved kept smiles on our faces. We would definitely recommend Keith Pearson Toyota to all of our friends. We also highly recommend Darryl Carter SR. More