Keith Pierson Toyota

NEW RAV4 HYBRID BUYERS My wife and I weren’t looking to replace our 2013 Avalon Hybrid with something that would allowed better forward and peripheral visibility for a short My wife and I weren’t looking to replace our 2013 Avalon Hybrid with something that would allowed better forward and peripheral visibility for a shorter driver. After several weeks of researching various vehicles, makes, consumer reports and various user friendly options, we decided that possibly the RAV4 would best fit our collective requirements. Daniel Brower first contacted us after we inquired what we could expect for trade-in on our 2013 Avalon Hybrid with very-low mileage. Daniel was very informative and knowledgeable and answered several of our more immediate questions. Since we had bought vehicles previously from Keith Pierson Toyota’s dealership, he said when we came in, he would ensure to have our previous sales representative, Toya Jones, sit and cover any and all other questions to address our concerns or personal requirements. Toya was great to work with, very patient, helpful, knowledgeable on the various Toyota vehicle categories and related options available. Once we decided on the RAV4 as the vehicle of choice, Toya brought around a model that met our primary requirements and took us on a test drive. It was obvious that my wife could sit high enough to see over the dash and hood while having unobstructed peripheral vision while sit being seated safely and comfortably. Once we decided on the model RAV4 Hybrid which fit nicely with all that we asked for, Toya took us back to see the Chris Jordan in finance to complete the final aspects of buying the RAV4. Another very knowledgeable and helpful member of the Keith Pierson family. Chris provided additional assistance that greatly simplified and further streamlined various nuances we would have to experience with Florida State Division of Motor Vehicles (FL DMV). By completing several forms that we would have had to visit FL DMV to obtain and file. Very worthwhile services, all completed by Keith Pierson Toyota. The bottom-line is that when we arrived in Jacksonville/Orange Park during a permanent move from the Bay Area California with two Toyota’s household goods in tow in 2010. We found Keith Pierson Toyota to care for all our servicing needs and have since bought two new vehicles. The personnel in sales, service, and finance are all wonderful to work with, always helpful addressing any concerns or questions on all our vehicles; they do take that extra mile as advertised. More

Great Experience My wife and I began the research of replacing her ‘05 4runner to a ‘17 model back in the fall. I reached out to Keith Pierson Toyota and was contacted My wife and I began the research of replacing her ‘05 4runner to a ‘17 model back in the fall. I reached out to Keith Pierson Toyota and was contacted by Daniel Brower. Daniel was extremely helpful and answered all of my questions including that the ’17 would come out in January. He suggested that we come out one month prior to purchasing for test driving and seeing the dealership amenities. We met with Lionel Mann in early February and explained to him that we were here to test drive and that we would not be purchasing until March. Lionel was personable, friendly, and highly knowledgeable on all aspects of the 4runner. He gave us our space and did not repeatedly hassle us on the phone. A few weeks later we were ready to make our purchase and he made the transaction seamless. Furthermore, we noticed some scratches on the paint and the glass and Tom Chilar setup an appointment for the weekend to address those issues in addition to getting our accessories installed. Lionel called us two days in a row after the purchase to ask if he could answer any more questions or if we had any concerns. Everyone we came into contact with during that week were friendly and pleasant. It is nice to work with a dealership that is respectful and does not pressure you. Most of all, it is nice that we were treated well at all times and not just leading up to making a transaction. I look forward to servicing our car and buying again in the future. More

Excellent We weren't looking to buy a car last Friday .. I happened to see a Rav 4 on the freeway and liked the way it looked, we went to the dealer to check it We weren't looking to buy a car last Friday .. I happened to see a Rav 4 on the freeway and liked the way it looked, we went to the dealer to check it out as our 15 yr old Highlander would soon retire. We were met by Cortney Jones... a very pleasant, smart and informative man who had a lot of patience as I had already told him we were "just looking" We also met his sales manager who was also great to work with . The whole experience was so natural we bought a new Rav 4. Must also mention Buzz who did the financing .professionally yet friendly. More

unprofessional salesman i was pleasantly surprised when we walked through the doors and were greeted by a really nice girl, but that soon went downhill as soon as we walked o i was pleasantly surprised when we walked through the doors and were greeted by a really nice girl, but that soon went downhill as soon as we walked off with the salesman jason key she introduced us to. i was looking for a car not a boyfriend. he was more interested in flirting with us and bragging about himself the entire time rather than trying to help me with a car. we left and went to another dealership and tried to get them to get the car i wanted from keith pierson toyota but they couldn't so i had to settle for another car but at least we had a sales guy that was professional at the second place. cant believe they would let a sales guy ruin your experience at keith pierson toyota after all the commercials i see More

BEST DEALER IN JACKSONVILLE FLORIDA MY NAME IS NORMA SOTO. THIS IS MY THIRD CAR THAT I BOUGHT AT KEITH PIERSON TOYOTA. I WAS VERY IMPRESS WITH THE SALESPERSON NAME TYLER FAULKNER. HE MAK MY NAME IS NORMA SOTO. THIS IS MY THIRD CAR THAT I BOUGHT AT KEITH PIERSON TOYOTA. I WAS VERY IMPRESS WITH THE SALESPERSON NAME TYLER FAULKNER. HE MAKE OUR PURCHASED SO EASY. HE WAS VERY PROFESSIONAL, FRIENDLY, FUN, AND ANSWER ALL OUR QUESTION ALWAYS SMILING. I LOVE EVERYTHING ABOUT THIS DEALERSHIP THEIR STAFF, THE SERVICE THE PRICES. I HAD ALWAYS RECOMMEND TO ALL MY FRIENDS AND FAMILY TO BUY A CAR AT KEITH PIERSON TOYOTA. HANDS DOWN THE BEST!!!!! More

Always fast and courteous!!! I have been visiting this dealership only for the last 6 years because they always take care of me and help me with service and sales!!! Thank you Chi I have been visiting this dealership only for the last 6 years because they always take care of me and help me with service and sales!!! Thank you Chip Wilson and Tom Cihlar for everything you do!!! The sales department is equally as amazing!! They always find a car I like that fits my budget!! I will be back for many more purchases!!! More

Unacceptable Sales Tactics A few weeks ago, I requested an Internet quote on a vehicle that we were possibly interested in coming to see. I didn't include our phone number, bec A few weeks ago, I requested an Internet quote on a vehicle that we were possibly interested in coming to see. I didn't include our phone number, because I didn't want to be harassed on my cell phone. I included our email address, believing this was an acceptable manner to communicate. That same day, I received a text AND a voice message on my cell phone from Austin Baker. I have NO idea how he obtained my phone number. Over the course of the next week, "Susie" in customer service continued to email me and request my phone number, which made no sense, since I had already been contacted multiple times by that point, I emailed her back and requested that she discontinue communication, as we intended to purchase a vehicle elsewhere. Since that email, they have phone me NUMEROUS times. "Jessica" left me a message earlier this week. The most recent call came at 8:36p.m. tonight. I believe this to be an unprofessional time to contact someone regarding a vehicle purchase.....especially after I specifically requested that they stop contacting me. My kids are sleeping and I don't know any business that calls at that time of night. These sales tactics are why people dread car shopping. I am so glad we have decided to go elsewhere. Don't go here if you wish to be harassed. More

Poor Service I went in today (1-9-17) for service on my 2007 Camry. I got & oil change, pcv valve & vehicle check. I was in at 10 AM & left at 1 PM. It appeared I went in today (1-9-17) for service on my 2007 Camry. I got & oil change, pcv valve & vehicle check. I was in at 10 AM & left at 1 PM. It appeared that my vehicle was finished in about 1 hour. Vehicle sat idle each time in looked in the service bay. Finally I went back to the service writer & asked what was going on. He had my paperwork & said they had found some additional items that needed service and wanted to ask me about doing them. I discussed these items with him and declined the additional work. From this point it took me over & hour to get my bill & have my vehicle brought around. After leaving I noticed my low tire pressure light was on & I called my service writer back to ask how to reset it. The call was made to him at 1:15 PM & I was told he was away from his desk but would be given my name & number to call back shortly. It is now 4:30 PM & I am still waiting on his call. My name is James Brewer. More

Service to New Purchase...Loving my New Truck I loved working with Tyler Faulkner, he was very down to earth, up front, and made the car buying experience fun. I felt he went above and beyond, eve I loved working with Tyler Faulkner, he was very down to earth, up front, and made the car buying experience fun. I felt he went above and beyond, even overheard my son asking for a chocolate milk and when we returned from the RR, surprise, Tyler had a milk waiting for him. To work the numbers and make the deal….Karen Van Horn was fabulous! She really listened to want I wanted and what I was willing to pay. She too I felt went above and beyond to make things happen. And to the man who will seal the deal, Bob Martin, who was very patient and actually explained things before asking you to sign More

Absolutely Awful Service I took my 2015 Sienna into Keith Pierson on 2 different occasion to try and get the USB port fixed because it is not recognizing USB devices and isn't I took my 2015 Sienna into Keith Pierson on 2 different occasion to try and get the USB port fixed because it is not recognizing USB devices and isn't charging phones correctly. After an entire day they failed to correct anything, picked me up an hour later then they I asked them to, so I was late for some afternoon meetings, and treated me with disrespect. I spent most of the day just trying to get a hold of someone there so I could find out the status of my van. I will never take any vehicle of mine back to this dealership for service and I will never purchase another vehicle from them. They will always find a way to get out of doing their job, even when the vehicle is under warranty. More