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Keith Pierson Toyota
Jacksonville, FL
1,306 Reviews
Keith Pierson Toyota is a family-owned and -operated dealership that's proud to bring quality service to Florida drivers. Visit our Toyota dealer in Jacksonville, FL, to buy or lease a new Toyota, or schedule a visit at our auto repair center that's open seven days a week!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 1,306 reviews
July 11, 2019
Warning! Go Somewhere Else! On July 1st I received an email from Austin Baker regarding my 2016 Scion iA that I purchased from Keith Pierson on June 11, 2016. It was inquiring ab On July 1st I received an email from Austin Baker regarding my 2016 Scion iA that I purchased from Keith Pierson on June 11, 2016. It was inquiring about possibility of trading it in. I explained at that time that my credit was less than desirable, the car has over 116k in miles and I was upside down in the car still owing almost $14k. They assured me I could still be qualified. After doing an on-line application and going over what my requirements where for trading my car in (NO down payment and payments the same as I am currently paying), I received a phone call from Andre’ asking me to come in a let them evaluate my car. I made the appointment and when I showed up Andre was with another customer so Kennedy Mumford took us to his office. He looked over everything and I explained the same details to him as I did in the email with Austin Baker. He looked over everything and we decided it would not be possible at that time; however, my husband offered to trade in his 2008 Chevy Silverado truck with my Scion to make the deal happen. Kennedy worked everything out to where we had no down payment and my payments were only $99 more than my current payments. After sitting down with Cole in finance, we drove out with our new 2020 Corolla LE. Then on July 2nd I received a call from Cole. He needed me to come in a sign some more paper work. They had made an error and needed me to resign some things. No problem; I was in and out without an issue. On Friday, July 5th, while I was at work, Cole called back to say he had missed another document I needed to sign. My Friday was a bit hectic, but I knew last time it was quick and I didn’t want to keep anyone waiting. So I left work early to get over there. I show up and Cole has someone in his office. I poked my head in and just let him know I was there. He said he’d be right with me. Those people in his office left shortly after and I still sat in the lobby. I sat in that lobby for over an hour waiting with not even the courtesy of an explanation. I was told once that he was working on it and he’d be right with me. I asked how much longer it was going to be after an hour and he said, not much longer. I see Cole and Kennedy in and out of the front finance office (the gentleman’s name escapes me) several times. Kennedy didn’t even look my way and Cole seemed to avoid addressing my wait or why I was actually there. Finally, after over an hour of waiting, I was escorted into Cole’s office where he said there was an issue with the financing. They initially tried to qualify me using the loyalty program and due to my payment arrangement history, I was not eligible for the loyalty program. He stated I would either need a co-signer, $4,000 for a down payment or we give the car back. Of course as I had expressed in the first contact with Keith Pierson employees, I was not in a position to make any sort of down payment. It was also never discussed by Kennedy nor Cole during the entire buying process that they were trying the loyalty program route of financing. They never asked if I had made any payment arrangements or late payments during the past 12 months of my current loan. If they would have inquired I would have told them I did have a rough spot financially and needed to make payment arrangement. When I asked why wasn’t this address BEFORE I was able to leave with the car, I was told they can’t see it from their reports, that they have to physically call Southeast Toyota Finance and speak to them for that information. If this is a qualifying factor, why in God’s holy name is it not done BEFORE a person is lead to believe that have been qualified?!!? I, of course, could not get an answer to my question! I said, if they wanted to run my husband’s info to see if he would qualify as a co-signer they could do so. I did make them aware his credit was in the same boat with me, so I didn’t think it would happen, but the gentleman in the front office said to try it and we would see. After giving all the info to Cole he left to take the results to the gentleman in the front office. Shortly after Cole left the office a guy came to us saying our cars were out front if we could go ahead and get everything out of the Corolla. Not even the decency to come back in and let us know that my husband would not work. Just a “show us to the door” approach. Now, my first experience with Keith Pierson was a pleasant one and I have truly enjoyed my Scion; however, if this is now the shady way of doing business with Keith Pierson, I will NOT be returning for my future purchases. I was flat out lied to by Cole as to why I needed to come it. Had he of been up from and honest with me, I would not be as angry as I am now. And then the way we were totally ignored during the final visit and the exit process was completely unacceptable. I am sure my voice will not a make difference in the way you chose to do business or the way your employees are programmed to treat customers, but I felt I needed to express my thoughts on this. I will also express my feelings with anyone I come in contact with regarding my experience with Keith Pierson Toyota (which will be MANY since I work in the front office of a worldwide company and love my social media connections). Just because we are not on top of the credit totem pole does not mean we do not deserve respect and honesty. I may not have good credit at the moment, but I was open and honest about that from the first contact with your people. And trust when I say, that will change and when it does, another dealership will get my business! More
by VHarding
Employees Worked With
Cole - finance , Kennedy - sales
July 11, 2019
Awesome Sauce!!!!! .Our salesman, John Bowens, was absolutely the best salesman we have ever had the pleasure to deal with. My husband and I purchased a 2019 Toyota Rav .Our salesman, John Bowens, was absolutely the best salesman we have ever had the pleasure to deal with. My husband and I purchased a 2019 Toyota Rav4 and are super satisfied by our experience. John is very knowledge, outgoing, he LISTENS to what we wanted and/or did not want, his beautiful smile just lights up the room. Even after the sale John personally called to check on us to see if we had any questions about the car.....because it has so many different features....and just to chat. We are super pleased with him and will recommend him to all of our friends and family. More
by Sassy19
Employees Worked With
Aysia
July 10, 2019
Glad to have Charles Thornton before and after the sale Purchase of a 2019 Tundra had its ups and downs but Charles did his best to get me the deal I wanted. Even after the sale, he has helped me get some m Purchase of a 2019 Tundra had its ups and downs but Charles did his best to get me the deal I wanted. Even after the sale, he has helped me get some minor issues resolved. One suggestion, which might aid both sales and customers, make sure everyone is aware of online promotions Toyota is running nationally and locally, A customer doesn't like to get an email from Toyota the same day of the purchase and discover he could have done better. Kudos to Eddy and crew for helping me resolve this issue.I More
by godonr
Employees Worked With
Charles Thornton, Eddy Miralles, David Phillips, Keyon
July 07, 2019
Great Service, very happy We just brought our two car from this dealership and we had a great experience. Victor Das was great, very attentive, he made it so easy for us and v We just brought our two car from this dealership and we had a great experience. Victor Das was great, very attentive, he made it so easy for us and very good customer service experience,very detail oriented.Victor went above and beyond to help me and my husband get two brand new vehicle we wanted. We are 100% satisfied! again he was fantastic. Thank you ! More
by Jignasa
Employees Worked With
not sure what other names
June 28, 2019
Fantastic dealership I just purchased a new 2019 Toyota Tundra from them and they were fantastic, John is a great salesman, he bent over backwards to help me while I as pu I just purchased a new 2019 Toyota Tundra from them and they were fantastic, John is a great salesman, he bent over backwards to help me while I as purchasing this truck, it is gorgeous and I got everything I wanted and I am extremely happy. if I need to buy another vehicle, I will go right back to Keith Pierson Toyota. More
by steve1
Employees Worked With
John was a great salesman and he helped me get what i wanted for the truck. great salesman
June 17, 2019
The best experience we ever had! Victor went above and beyond to help me and my husband get the vehicle we wanted. We are 100% satisfied! We will always be a forever loyal customer at Victor went above and beyond to help me and my husband get the vehicle we wanted. We are 100% satisfied! We will always be a forever loyal customer at Keith Pierson Toyota. Our RAV4 makes the third vehicle we purchased at Kieth Pierson Toyota. Always a good experience. We couldn’t be more happier and more loyal to the Toyota brand. Victor, who was our dealer provided us the best service and he provided us a 100% excellent customer service to us. The experience exceeded our expectations. We will always be loyal customer at Kieth Pierson Toyota :-) Thank you! We love our new car! We are 100% satisfied and our RAV4 is 100% doodle proof! We’re going places with our Labrador Retriever, with our Giant Schnoodle, and with our Goldendoodle in our new RAV4! TOYOTA! More
by Jcd@060963
Employees Worked With
Hal, (our first Camry, Paul our first RAV4, and Victor our second (third vehicle) RAV4
June 11, 2019
1st time experience this was our first experience with keith pierson dealerships. my name is pierson also. best time we have ever had buying a car. lavelle was a graciou this was our first experience with keith pierson dealerships. my name is pierson also. best time we have ever had buying a car. lavelle was a gracious person and such a help. my name now is pierson-valone. we are in our 70's. have bought several cars and this one is great. More
by flowergirl
Employees Worked With
Lavelle
June 10, 2019
Unreal Experience I recently visited this location in search of car. I was very sure that I would walk out the same doors I walked into disappointed. By my surprise Mr. I recently visited this location in search of car. I was very sure that I would walk out the same doors I walked into disappointed. By my surprise Mr. Joey Williams kept his word and was able to get me into a car that I liked for a reasonable price. When he uttered the words “It’s yours” I looked at him with confusion, due to me not knowing what he was talking about. By my surprise he actually kept his words. The whole facility and everyone in there was very welcoming. I would definitely recommend this to all of my family and friends. More
by Samantha
Employees Worked With
Joey Williams
June 09, 2019
Buying a new Prius at Keith Pierson Toyota, Orange Park,FL We purchased a 2019 Toyota Prius LTD last week from Terrence Owens, Terrence has a knack for sales and a happy personality. Terrence was curteous, en We purchased a 2019 Toyota Prius LTD last week from Terrence Owens, Terrence has a knack for sales and a happy personality. Terrence was curteous, enthusiastic, knowledgeable, and he answered all our questions about our purchase. He seemed to take a personal interest in us. More
by Tidewater
Employees Worked With
Terrence Owens
June 02, 2019
Keith Pierson I’m very pleased I chose my Toyota Tacoma from Keith Pierson. Valentina Milligan was very detailed and spot on. She made sure I understood everything I’m very pleased I chose my Toyota Tacoma from Keith Pierson. Valentina Milligan was very detailed and spot on. She made sure I understood everything before I got launched. I love the respect she gave and I would recommend Keith Pierson Toyota to anyone who wants to feel appreciated like family… God Bless and be safe. More
by Duce
Employees Worked With
Valentina Milligan
