Keith Pierson Toyota | Page 31

I purchased my first Toyota from Keith Pierson 18 years ago, it was a Sequoia. During this time this was the only company that serviced my vehicle. When I came in a week ago to have my Sequoia serviced, ago, it was a Sequoia. During this time this was the only company that serviced my vehicle. When I came in a week ago to have my Sequoia serviced, I met LaCoya Tender. He was very professional and provided me with level 5 service. He presented the features and benefits of upgrading to a new car. I am now the proud owner of a 2021 Toyota Highlander. More

I visited yesterday with intention of purchasing a 2021 Tacoma TRD Off-road. I am a semi experienced dealership purchaser. I did weeks of research on each model of the Tacoma and found the TRD Off-road was Tacoma TRD Off-road. I am a semi experienced dealership purchaser. I did weeks of research on each model of the Tacoma and found the TRD Off-road was the best fit for my family. The dealerships inventory was extremely limited. They only had one Army Green Tacoma TRD Off-road. Joey, the initial sales rep, was fantastic and transparent. He advised he was new and is still learning the ropes. He made my wife and I feel very welcome. He promptly found the vehicle and took us on a pleasant test drive. Once completed, we decided to talk numbers about the vehicle. This where the one star review for the dealership comes in. The first price sheet presented to us showed the dealer mark up of roughly $17,000 above MSRP. I built an identical truck on Toyota.com and found the MSRP was approximately $45,000 and their initial price sheet quoted $62,000. The initial shock was almost enough to make me walk out immediately. However, the truck did appeal to me and I wanted to see if they were willing to fairly negotiate the price. After a few minutes with Joey, he realized he needed some assistance and went to get his supervisor. This is no fault to him. I advised to Joey I won’t be an easy sale and fully intended on negotiations. His supervisor, AndreI believe, came to the table and started talking with us. He was a good guy but inexperienced in sales as well. I wanted to see an exact breakdown of charges that made a $45,000 truck, $62,000. He keep trying to change to subject and we never got to see the line by line price sheet. Yet, Andre, used the rarity of the vehicle as his primary selling point. Using the Army Green color, chip shortage, and lack of local inventory. I advised that other local dealerships have inventory because my family physically visited them. Sounding surprised, he acknowledged the fact and moved onto his rarity speech. After about 30 minutes back and forth, I told him his $50,000 out the door offer would be acceptable. Given the $45,000 MSRP plus tax, tag, title would be around that number. He wrote on a scratch sheet of paper and I initialed next to it. Andre took that paper to his manager. About 5-10 minutes later, the sales manager sat down at our table and did the whole “unfortunately” speech. He advised he wouldn’t be able to sell the vehicle at $50,000 because of the rarity speech. So, I asked him what his offer would be to leave with the truck today. He said best he can do is $2,000 to $3,000 off the sticker. So I confirmed the best he could to is max $59,000 out the door. He agreed and said he hopes to have us back in the future. I told him that if I leave here today without a truck, I will not return. So, being that I left without a truck, Keith Pierson Toyota is now on my list of dealerships to never return to and I highly advise any inexperienced car buyers avoid this place at all costs. To wrap this up, Joey was fantastic and I’m sorry he had to work at Keith Pierson, I would love to buy my next truck from him. Andre was decent, yet inexperienced for the role he fulfilled. The sales manger, didn’t catch his name, should be more willing to sell cars. More

Joey greeted me upon my arrival. He was very professional and knowledgeable. I bought a new 2021 Toyota Tacoma from Joey. In 2008 I bought 2 Toyota Corolla’s from Keith Pierson Toyota. I was professional and knowledgeable. I bought a new 2021 Toyota Tacoma from Joey. In 2008 I bought 2 Toyota Corolla’s from Keith Pierson Toyota. I was treated so well both times, I wouldn’t go anywhere else for a car or truck. Again thank you again Joey for a great experience. More

Mr., LaCoya did a good job., Big thanks to the young man Joseph for the help on the phone in the car. Mr. LaCoya was busy and he helped thank both of them and give them both a raise man Joseph for the help on the phone in the car. Mr. LaCoya was busy and he helped thank both of them and give them both a raise More

Usually get great service had appointment for 7am at 930 i am told it will be another hour or so. Highly dissapointed with this dealership i am told it will be another hour or so. Highly dissapointed with this dealership More

I like that they have a customer service manager who keeps checking in to see if you are happy with the way things are going. That’s above and beyond! keeps checking in to see if you are happy with the way things are going. That’s above and beyond! More

Very clean sales room and friendly staff and LaCoya was my salesman and he was top notch 5.0 all around Salesman. Bravo Zulu to him. my salesman and he was top notch 5.0 all around Salesman. Bravo Zulu to him. More

Absolutely phenomenal service! They got me into a new camry. I loved it so much I brought it back and got a higher trim and they had no issue with a deal. The salesperson Jordan was amazing! Great guy re camry. I loved it so much I brought it back and got a higher trim and they had no issue with a deal. The salesperson Jordan was amazing! Great guy really cares about his customers. More

Adam was great. Very down to earth and honest. Nice and clean place. Love that they have a food court because buying a vehicle can be a lengthy process. clean place. Love that they have a food court because buying a vehicle can be a lengthy process. More

I moved tp Florida about 16 months ago. I've had my car serviced at another dealer that was closer to my home. Having been impressed by the TV ads, I decided to try Pierson Toyota for service. We arrived serviced at another dealer that was closer to my home. Having been impressed by the TV ads, I decided to try Pierson Toyota for service. We arrived 45 minutes early for our appointment expecting to have to wait, but that did not happen. We were seen as soon as we arrived and introduced to Beau. Our vehicle was taken back and the service was completed in under 30 minutes. I am a retired auto sales manager and was pleased with every aspect of our visit. The refreshment counter was a big plus. I am used to seeing something like that in a Lexus dealership (like the one in my dealership group in Maryland). The staff was professional and friendly. There is no doubt that I will be returning in the future for my automotive needs. More