Keith Pierson Toyota

Dealership reps were helpful, knowledgeable, and friendly. Things went very smoothly and quickly, and we were able to meet my needs/limitations as well as theirs. Overall , it was a positive experie friendly. Things went very smoothly and quickly, and we were able to meet my needs/limitations as well as theirs. Overall , it was a positive experience. More

Don't waste you time or money at Keith Pierson Toyota. Nothing but lies and will tell you things to make your warranty void. Keith Pierson will not call you back under any circumstance. He and everyone Nothing but lies and will tell you things to make your warranty void. Keith Pierson will not call you back under any circumstance. He and everyone there doesn't care about the customer. This is not my first issue with them. It goes back to 2010 with more lies. All the employees are well trained to make excuses and get off the phone as soon as possible. Mr. Pierson....if you happen to read this you have my number with your personal secretary.....Call me. She will know who I am. I called 8/26/21 at 1:15 PM. Let's see what kind of owner you are. More

I had the best Sales Associate, Jordan Arquiett and smoothest experience in purchasing my brand new Toyota-CHR. They were all very professional, yet very friendly. smoothest experience in purchasing my brand new Toyota-CHR. They were all very professional, yet very friendly. More

the knowledge and helpfulness of our sales person and the staff convinced us that this truck would be the right fit for us,plus the dependability and quality of a keith pierson toyota.the life time maintenan staff convinced us that this truck would be the right fit for us,plus the dependability and quality of a keith pierson toyota.the life time maintenance package will make us a part of your family for years to come.thank you once again, janet & mike williams More

Let's call associate 1 Bob and associate 2 Dick. Where Let's call associate 1 Bob and associate 2 Dick. Where to start. When I walked in, I gave them my maximum monthly payment, the maximum price range Let's call associate 1 Bob and associate 2 Dick. Where to start. When I walked in, I gave them my maximum monthly payment, the maximum price range, the amount of money I would put down, the warranty conditions required, and the financing offers to beat. I was told they could meet the warranty - 150k mile/15 year warranty on the hybrid battery, lifetime warranty on drivetrain, free oil changes and car washes for three years, and the other normal warranties. They did commit to all of that. Now, onto the mess. 0% financing was all fine and dandy until Dick came out after the test drive. Dick is really the main problem here, and I kind of felt bad for Bob because he just had to sit there and watch the xxxx show go down. All of the cars are marked up an astronomical amount due to COVID, the chip issue, and low inventory on their lotf. Supply and demand is one thing, but this was extortion level rip offs. We're talking about marking up some of these cars by 20k - Bob flat out told us that the supra markup is 20,000 - God bless Bob, he's just a bit too honest sometimes. The markup on the car I was looking at was 7,000. Then, after being told about the 20,000 markup, he slipped up a bit when he said, "20,000 is nothing, that land cruiser is being marked up by.... a bunch." He caught himself before naming the amount, he said it's the last one in the U.S., so they are probably marking it up by at least 30k. If you haven't read about it yet, the companies (so, Toyota the company) are asking dealers NOT to do it because it's losing them long term customers. Getting back on track here - the car they put us in wasn't the model I originally wanted to see, but it was one that I was also considering, so no biggie. The manager put me in that car BASED OFF OF THE INFORMATION I GAVE THEM - i.e., based on what I had down and my maximum monthly payment & maximum price I was willing to pay total. Then, they came back with a monthly payment of twice that much as "the minimum they could do," and suddenly, the 0% financing went away. So, they took me on this test drive under false pretenses. Then, Dick was a complete xxxxxx bag. The words that literally came out of his mouth were, "well, I got xxxxed over at 18 buying my car, so I don't care if I do it to others." - by the way, I'm not 18, I'm older than both of the associates, a USMC veteran, and a full time college student at the second best university in the country - "I do think it's fair, because it's supply and demand" "We get a ton of people to overpay here, so it works, and we are willing to mark them up and take their money." "It's not our fault other buyers aren't as smart as you guys are to research." I wouldn't buy from them. It's one thing to try to up sell to make more money, but they are aiming to blatantly rip people off. I've never had an experience this bad and my mind is blown at the blatant disrespect towards people. To get an idea of the markup - the venza has an MSRP of around 40k. With the markup, the final price to finance was 57,000 - which includes all the extra fees and taxes. Bottom line, their end goal is to xxxx over as many people as they can, and they are completely open about that. The commercials do NOT line up with what you end up dealing with at the dealership, they are a complete lie. Don't go there under false pretenses like I did, and don't waste your time. More

Great service. Smooth process. Made buying a car easy. Staff was really nice. They answered all my questions. Will be buying a car from them again Staff was really nice. They answered all my questions. Will be buying a car from them again More

Excellent experience from beginning to end. Would highly recommend this dealership. My salesperson was amazing. Andre Malloy is very knowledgeable and professional. He walked me through every step of my recommend this dealership. My salesperson was amazing. Andre Malloy is very knowledgeable and professional. He walked me through every step of my decision. More

My car purchase was an outstanding experience from start to finish with Sophia Bradford she was so attentive to my wants in showing me the best car & went beyond to show how things were to be set up in the to finish with Sophia Bradford she was so attentive to my wants in showing me the best car & went beyond to show how things were to be set up in the new car. 4 stars to Sophia More