Keith Pierson Toyota

Brought my Toyota there twice. Both experiences were good. Bought brand new tires, had my breaks changed & regular routine services. Brought it a 3rd time to patch one of my tires from a nail and was good. Bought brand new tires, had my breaks changed & regular routine services. Brought it a 3rd time to patch one of my tires from a nail and was utterly dissatisfied by the service I received. Dylan was not helpful and did not make a single effort. He was snappy and very “matter of fact”. Didn’t say hello, didn’t introduce himself. Had to rip words out of his mouth. He said he wasn’t sure how long it would take. Luckily, I knew Keith Pierson offers shuttle ride to customers (as you might have guessed, Dylan did not suggest or offer a shuttle rides for the wait). He said he would put my name on the board and have someone give me a ride while they patch my tire. Waited for 50 mins, no rides. No one came and asked for me, no one called my phone. Jerry, the staff member who had given me a ride in the past said someone put “NA” (not answering) near my name in the book. Apparently someone “called” or looked for me but didn’t find me. Meanwhile, I was sitting in the cafeteria patiently waiting without any headphones on. No one called, no one came looking for me. At that point, I decided to wait inside the shop. No need to have Jerry drop me off 30 mins away. After an hour and a half long wait, Dylan walks up to me and says the tire will need to be replaced after all… And since they don’t have any Michelin tires left, someone would have to drive 40 mins away to get one. It was just an utter lack of consideration and efficiency with total display of unprofessionalism. The other reps who were helpful the first time were Shery and Joe I believe. It’s unfortunate to have someone like Dylan give a bad rep to the whole establishment. I hope he gets adequate training. ———————————————— UPDATE Toyota’s car service dropped me off at 2pm. That’s when I posted the 1st part of this review (as shown above). At this point, I am waiting for Toyota to get one Michelin tire 40 mins away for my 2017 Toyota Corolla which Dylan claimed to have “run out of”. A Toyota Service center that runs out of Michelin tires for a 4 door sedan. Have you ever heard of a McDonald’s running out of burgers? 90 mins go by, no updates. Unfortunately, I have to call to get some sort of follow up. Got Dylan on the phone, he says the tire should be there within 10 mins. Finally, I get a call from Dylan at 5:18 that my car is ready and that someone would call me shortly to arrange a ride back to Toyota. I didn’t get that call back until 6:05. At this point, I can simply tell that this entire process is being delayed on purpose for whatever reason. Perhaps retaliation for the initial review. Who knows. What I do know is that I have gotten 4 tires and breaks replaced in less than 4 hours on a jammed packed busy day my first time at this Toyota without having to wait more than 10 mins for ride services in between. As opposed to 6 hours to patch a nail one tire on a not-so busy day? Something just doesn’t sit right. I could no longer wait for Toyota to pick me up as I have lost a full day of work from this, so I managed to get a ride on my own. I arrived around 6:20 and my car was the only parked there, just like when I left it 4 hours ago. I inspected the vehicle to make sure it was in the same condition as I left it. As you guessed it, it wasn’t. The dash cam I had fully mounted and secured inside of the vehicle was tampered with. The wire was dangling from the passenger sit, the camera was broken in 2 and placed on the dashboard, found a screw on the mat. Dylan didn’t mention that on the report. Someone DELIBERATELY messed with my personal property. The job consisted of PATCHING THE LEFT REAR TIRE. It did NOT require anyone to touch the dash cam mounted on the passenger side! Not only did I lose a full day of work, but I got treated UNJUSTLY AND ON PURPOSE. This is unacceptable and very concerning. More

This is the second car I have brought from Kenney at Keith Pierson Toyota. Kenny was my salesman for my first car, and I knew I wanted to give him my business again. This is the only dealership that ca Keith Pierson Toyota. Kenny was my salesman for my first car, and I knew I wanted to give him my business again. This is the only dealership that called me 3 days in a row to make sure I was happy with my vehicle. Every time Kenney called, he was so polite and very caring. I am glad that I believed the commercials Keith Pierson Dealership and Kenny are the best. More

I love this dealership they were like family and they know what I wanted even when I didn’t know thank you so much. To Keith Pierson and a huge thank you to Julian Watson he is the best know what I wanted even when I didn’t know thank you so much. To Keith Pierson and a huge thank you to Julian Watson he is the best More

A great car buying experience. We got just what we we looking for at a great price. Adam was a terrific salesman and it was a pleasure to work with him. Keith Pierson prides itself on great customer se looking for at a great price. Adam was a terrific salesman and it was a pleasure to work with him. Keith Pierson prides itself on great customer service. Take it from us, they deliver! More

My wife and I were recently shopping for a Corolla Hybrid and understood that we would have less negotiation room due to the computer chip shortage, but when we visited Keith Pierson Toyota we encountered th and understood that we would have less negotiation room due to the computer chip shortage, but when we visited Keith Pierson Toyota we encountered the absolute worst possible scenario. Although our sales rep seemed nice enough, he was unable to verify an exact price for a brand new vehicle, despite the MSRP for the 2022 Toytota Corolla Hybrid (no options) being listed as $23,650 on Toyota's website. He insisted that we physically "stop by" in order to discuss options, even though we had already visited once and were 100% clear on what we wanted and also 100% clear that we were willing to pay cash for the vehicle (there was absolutely no ambiguity). So we wasted a 20-mile round trip (again) on a Saturday evening only to be promised a callback the following week. When our sales rep did call back he noted that the best that Keith Pierson could do was $35,000 out the door - again, for a vehicle with a $23,650 MSRP. We were shocked. Instead of helping the customer and making a modest profit on the vehicle sale, Keith Pierson chose instead to PRICE GOUGE. Never again. My wife and I will be going to another dealership and NEVER do business with Keith Pierson. You have been warned. More

Great service, felt welcomed, knowledgeable stuff. Even though the market is short of certain models of cars I was able to get the car i wanted with this dealership. Rep LaCoya was knowledgeable, patient a though the market is short of certain models of cars I was able to get the car i wanted with this dealership. Rep LaCoya was knowledgeable, patient and answered all our questions and explained all features. Took time to listen to what I was looking for and was helpful through the whole process. More

I’ve been a loyal customer of Keith Pierson Toyota since 2013. The whole team has a great customer service. Sean Gozum is very knowledgeable and customer service is excellent. Maintenance service Is excell 2013. The whole team has a great customer service. Sean Gozum is very knowledgeable and customer service is excellent. Maintenance service Is excellent. More

Andre Malloy is very knowledgeable and professional, fun experience. Enjoying my new car. Thanks again Andre! experience. Enjoying my new car. Thanks again Andre! More

Sean gozum great sales associate and funny guy. Who always keep in touch and gives great deals. Along with all the employees. Thanks for giving us a great deal of our new ride. always keep in touch and gives great deals. Along with all the employees. Thanks for giving us a great deal of our new ride. More

Overall buying experience was excellent! LaCoya was fantastic and very helpful on educating me on all the features of my new Tacoma. He reached out a few days after the sale to make sure I was enjoying fantastic and very helpful on educating me on all the features of my new Tacoma. He reached out a few days after the sale to make sure I was enjoying everything and if I had any questions. Eric in financing was great to deal with and made the paperwork side of the process quick and easy. I highly recommend Keith Pierson Toyota, ask for LaCoya and you won't be disappointed! More