Keith Pierson Toyota

Amazing service! LaCoya is the person to ask for… he is an amazing salesman!! Never disappointed! an amazing salesman!! Never disappointed! More

I like the servixe department. Bo is excellent and i nake sure i only deal with him. The overall service team is good. They are pretty busy and I try to make an appointment with Bo but if not he find nake sure i only deal with him. The overall service team is good. They are pretty busy and I try to make an appointment with Bo but if not he finds a way to fit my vehicle in with no hassle or long wait. More

Horrible customer service! Sales staff lacks couth, professionalism, and bearing. In my 56 years I have never been made mockery of! I was greeted by a sales rep that should be on a circus tour as a clo professionalism, and bearing. In my 56 years I have never been made mockery of! I was greeted by a sales rep that should be on a circus tour as a clown because that was his demeanor. I'm pretty sure Keith Pierson wouldn't approve of such behavior from his anyone on his staff. Definitely not the face of his franchise!! More

My salesperson was Austin Madden who was the best sales person ever. He went over and beyond to make sure I was satisfied with my purchase. If anyone is in the market to purchase a car from Keith Pierson a person ever. He went over and beyond to make sure I was satisfied with my purchase. If anyone is in the market to purchase a car from Keith Pierson ask for Austin. Thanks! More

Great place to buy a new car! Go see Jackie! Jackie is hands down the best. Everyone there is great, friendly, and listens to what I need. I have purchased five vehicles so far and have never been disappo hands down the best. Everyone there is great, friendly, and listens to what I need. I have purchased five vehicles so far and have never been disappointed! More

Experience was professional and courteous. All personnel were knowledge and not imitating. Would visit again and intend to have all service performed here. were knowledge and not imitating. Would visit again and intend to have all service performed here. More

Jackie was phenomenal to work with at Kieth Pierson, she was very authentic, friendly, and a wealth of knowledge when it came to leading me to the right decision when purchasing my vehicle. Not only did Jac was very authentic, friendly, and a wealth of knowledge when it came to leading me to the right decision when purchasing my vehicle. Not only did Jackie align her consultant skills with my vehicle needs, she was also very joyful and kind throughout. I appreciated her willingness to go above and beyond to get me to the right price and pickup/deliver documents after the sale to my home. I would buy another vehicle from Jackie in a heartbeat :) More

I purchased my car at a time when dealerships had the upper hand. I thought that I would have to settle for a slightly used car from CarMax. Much to my surprise Keith Pierson Toyota provided me with a upper hand. I thought that I would have to settle for a slightly used car from CarMax. Much to my surprise Keith Pierson Toyota provided me with a very competitive price for a new car. I still paid more than I would have if I purchased it prior to COVID and the shortages it has created. However, I believe I received a very fair price. There is no doubt in my mind that they wanted to sell the car to me and was willing to meet me in the middle. Based on previous experience and my knowledge of the market at time of my purchase I know that they could have received their original asking price from another purchaser. My only complaint is that my understanding of the verbal explanation of their "Lifetime Warranty" included all aspects of the car including electronics. I discovered when signing documents that the warranty is limited to powertrain and such and does not include electronics, which I believe is more subject to fail. More

Brought my Toyota there twice. Both experiences were good. Bought brand new tires, had my breaks changed & regular routine services. Brought it a 3rd time to patch one of my tires from a nail and was good. Bought brand new tires, had my breaks changed & regular routine services. Brought it a 3rd time to patch one of my tires from a nail and was utterly dissatisfied by the service I received. Dylan was not helpful and did not make a single effort. He was snappy and very “matter of fact”. Didn’t say hello, didn’t introduce himself. Had to rip words out of his mouth. He said he wasn’t sure how long it would take. Luckily, I knew Keith Pierson offers shuttle ride to customers (as you might have guessed, Dylan did not suggest or offer a shuttle rides for the wait). He said he would put my name on the board and have someone give me a ride while they patch my tire. Waited for 50 mins, no rides. No one came and asked for me, no one called my phone. Jerry, the staff member who had given me a ride in the past said someone put “NA” (not answering) near my name in the book. Apparently someone “called” or looked for me but didn’t find me. Meanwhile, I was sitting in the cafeteria patiently waiting without any headphones on. No one called, no one came looking for me. At that point, I decided to wait inside the shop. No need to have Jerry drop me off 30 mins away. After an hour and a half long wait, Dylan walks up to me and says the tire will need to be replaced after all… And since they don’t have any Michelin tires left, someone would have to drive 40 mins away to get one. It was just an utter lack of consideration and efficiency with total display of unprofessionalism. The other reps who were helpful the first time were Shery and Joe I believe. It’s unfortunate to have someone like Dylan give a bad rep to the whole establishment. I hope he gets adequate training. ———————————————— UPDATE Toyota’s car service dropped me off at 2pm. That’s when I posted the 1st part of this review (as shown above). At this point, I am waiting for Toyota to get one Michelin tire 40 mins away for my 2017 Toyota Corolla which Dylan claimed to have “run out of”. A Toyota Service center that runs out of Michelin tires for a 4 door sedan. Have you ever heard of a McDonald’s running out of burgers? 90 mins go by, no updates. Unfortunately, I have to call to get some sort of follow up. Got Dylan on the phone, he says the tire should be there within 10 mins. Finally, I get a call from Dylan at 5:18 that my car is ready and that someone would call me shortly to arrange a ride back to Toyota. I didn’t get that call back until 6:05. At this point, I can simply tell that this entire process is being delayed on purpose for whatever reason. Perhaps retaliation for the initial review. Who knows. What I do know is that I have gotten 4 tires and breaks replaced in less than 4 hours on a jammed packed busy day my first time at this Toyota without having to wait more than 10 mins for ride services in between. As opposed to 6 hours to patch a nail one tire on a not-so busy day? Something just doesn’t sit right. I could no longer wait for Toyota to pick me up as I have lost a full day of work from this, so I managed to get a ride on my own. I arrived around 6:20 and my car was the only parked there, just like when I left it 4 hours ago. I inspected the vehicle to make sure it was in the same condition as I left it. As you guessed it, it wasn’t. The dash cam I had fully mounted and secured inside of the vehicle was tampered with. The wire was dangling from the passenger sit, the camera was broken in 2 and placed on the dashboard, found a screw on the mat. Dylan didn’t mention that on the report. Someone DELIBERATELY messed with my personal property. The job consisted of PATCHING THE LEFT REAR TIRE. It did NOT require anyone to touch the dash cam mounted on the passenger side! Not only did I lose a full day of work, but I got treated UNJUSTLY AND ON PURPOSE. This is unacceptable and very concerning. More

This is the second car I have brought from Kenney at Keith Pierson Toyota. Kenny was my salesman for my first car, and I knew I wanted to give him my business again. This is the only dealership that ca Keith Pierson Toyota. Kenny was my salesman for my first car, and I knew I wanted to give him my business again. This is the only dealership that called me 3 days in a row to make sure I was happy with my vehicle. Every time Kenney called, he was so polite and very caring. I am glad that I believed the commercials Keith Pierson Dealership and Kenny are the best. More