Keith Pierson Toyota

I had been car shopping for quite some time and out of all the dealerships I visited, yours was, by far, the worse experience out of all of them. I left out the door in utter shock and bewilderment at how all the dealerships I visited, yours was, by far, the worse experience out of all of them. I left out the door in utter shock and bewilderment at how I was treated. To set the scene I came in looking for a used 2006 Scion tC. I had secured outside financing through Bank of America at an excellent rate since I am an associate with them and was ready to buy once I had found a suitable tC. As I entered through the door the front receptionist directed me to whom I needed to talk to and thus the car buying process began. I first asked my salesman if he had any ‘06s in stock. He searched but came back with only a used ’05, which was beyond unacceptable, and an ’08, which I quickly told him was out of my price range and that he should give me his business card and a call once a ’06 came on the lot. From there things went downhill. From that point on I examined, test drove, and completed a credit application for a vehicle I knew was beyond my means. After repeatedly telling the salesman and one of the finance managers that I wanted an 2006 tC for $14,000 out the door, the response I kept getting was ‘let’s see what we can do on this 2008,’ ‘let’s work the numbers on it,’ ‘let’s make it obtainable,’ etc. I knew I was in for a battle when the salesman brought out the four-square numbers worksheet and an asking price of $19,000 for a used 2008 vehicle with 30,000-plus miles. For a vehicle that MSRPs for $17,670 brand-new, this offer was not only an affront but also an insult to my intelligence. Regardless, I stayed and listened to both the salesman and the finance manager go back and forth on the “deal” they were going to make for me for, just for a moment, I believe they wanted to see me drive home in a new car and were there to help me. How sadly I was mistaken. I find it rude and disrespectful when I come in and tell a salesman directly that I am looking for a $13-14 thousand dollar car and that the financing was secured beforehand so that I had a price point within my budget only to be cajoled and pressured into a grossly overpriced vehicle all the while being asked to finance through the dealership’s lending network at an interest rate and monthly payment significantly higher than I could afford. To me that is not looking out for the customer’s best interests. It is doing what it takes to sell a vehicle even if it costs the dealerships’ honesty and integrity. But in the car sales game all this is to be expected. What is not, however, was the way I was treated by the sales director. After excusing myself from the negotiation desk to go to the restroom, I was told by my salesman that she wanted to speak to me. I agreed and as she introduced herself I gave her the utmost courtesy as I waited for her to give me her proposal. She begins by verifying that I was interested in ’08 tC in question. I told her, like I told the salesman and the finance manager before her that I wanted an ’06 but was open to a good deal. She then asked me what I wanted to pay for the ’08 and to write it on the back of the four-square sheet. As I stated before verbatim I wanted to pay no more than $13-14,000 with a monthly payment of approximately $250 and wrote that on the paper. She then took her black Sharpie pen and boldly crossed through the numbers as she looked at me said, and I quote, “sir, that is insulting!” as she gave me the ultimate look of scorn and abruptly pushed her chair back and walked away with utter disgust. Never in my life have I ever received such appalling customer service. My mouth dropped as I could not believe what had just occurred. How dare I be called insulting over a vehicle I did not even want or need? Stunned, I remember seeing a little card on the receptionist’s desk stating that if I was not satisfied to ask for Keith Pierson. I turned to my salesman and did just that. He didn’t look me in the eyes as he said you were not in. I then asked for your telephone number. He replied with a nondescript “I dunno.” As I walked out the front door, fuming over the inferior experience that just transpired, the finance manager turned and looked the other way as if he was not trying to convince me to purchase an overpriced vehicle at $300-plus dollars a month for the next six years. It was as if I did not exist. Is this how your employees are trained? Yes, I know they are there to make money and are trained with the skills to maximize profits on every transaction, but money aside; this is not how people are to be treated. And if she is to out on the floor interacting with customers then she needs to go back to remedial customer service training, for if I understand the business model correctly if customers like me did not come into her place of business she would not have a job nor would Keith Pierson Toyota be “Jacksonville’s #1 Toyota dealer” as all your billboards and commercials proudly proclaim. I do not wish to have her terminated or anything that drastic in nature but rather I hope Keith will talk to her and show her this letter for when I tell people to skip Keith Pierson Toyota in their car shopping quest, she’ll be the sole reason I recommend that they avoid your dealership like the plague. Because of the sales director, Keith Pierson Toyota lost my business. Eventually I did find my Scion tC and I could not be more satisfied. I found a friendly dealer here in central Florida that listened to me and gave me a great deal on an ’07 all while respecting my price range and original plans for financing. No run-around, no back and forth, and most importantly no one nearly as awful as her. More

This recent purchase was our 5th purchase from this dealership. We have had the privaledge of working with Donald on 3 of these visits. The reason we will continue coming back is because of Donald. dealership. We have had the privaledge of working with Donald on 3 of these visits. The reason we will continue coming back is because of Donald. He has a very approachable personality. He is straight and to the point. He is VERY patient and knowledgable. I looked at 10 cars before choosing the one I wanted, and I looked at the one I wanted at least 5 times. Thank you Donald for your excellent customer service. The Gilberts More

Had the opportunity to work with Jack Walker on the purchase of my truck. While I wouldn't necessairily purchase another Toyota, if Jack were selling it, I would buy it. Exceptional service and attit purchase of my truck. While I wouldn't necessairily purchase another Toyota, if Jack were selling it, I would buy it. Exceptional service and attitude, it was a pleasure working with him. Broke the mold of your typical auto salesman (pushy, intrusive, etc.). Ask for him when you visit. More

From start to finish of our new purchase all the staff went over and above to make sure our needs were met and our experience was a good one. After the purchase I received several calls to see if we had a went over and above to make sure our needs were met and our experience was a good one. After the purchase I received several calls to see if we had any questions or concerns. Customers service has been excellent. Thank you! More

THANK YOU NOTES FROM A SATISFIED CUSTOMER April 26, 2009 THANK YOU NOTES FROM A SATISFIED CUSTOMER April 26, 2009 Dear Keith Pierson Toyota, Manager on Duty, I would like to express my appreciation to Ke THANK YOU NOTES FROM A SATISFIED CUSTOMER April 26, 2009 Dear Keith Pierson Toyota, Manager on Duty, I would like to express my appreciation to Keith Pierson Toyota for a pleasant car buying experience on 3/14/2009. For several months, I've been on the quest to find a good deal on my always dream car, Toyota Solara, but always had to wait for a better opportunity. We, the customers, have the choices to shop around and compare. Between other Toyota dealers, I chose Keith Pierson, and I'm glad I did. Since you have a professional and friendly staff, I don't regret my decision on conducting business with you. There were other opportunities to buy in dealers throughout Jacksonville and St. Augustine, but after I visited your dealer, I had no doubt I was in the right place. Starting from my first contact, Mr. Darryl Carter, sales representative, who conducted himself in a very patient, professional and pleasant way, to the financing Department, Mr. Jesse (sorry, I cannot remember the last name), who helped me get a better interest rate than the one I have in my personal bank account, to Mr. Tom (sorry, I cannot remember his last name), who assisted me when I had to return to get service a week later, to the cashier, who checked me out with all service paperwork, to the person in charge of the snack area, to the mechanic who fixed and tested my car. For all of you, behind the scenes personnel, I want to say thank you. I was first interested in one Solara you had on your lot several months ago. At that time, Mr. Carter handed me his business card, and followed up (call me later) on my decision to buy. At the time I couldn't, but because of his great customer service, I wanted to come back and have the same sales representative. Fortunately, on 3/14/2009, Mr. Carter was there again, and it was my choice to conduct business again. Mr. Carter is an asset to your company and I wanted to let you know. All the way from the beginning interview asking me what I was looking for, to my choices, to my test drive and to the end of the deal. I have to say that day I was not planning to buy, but to ask questions, but I was so convinced, that I walked out with my dream car. I went by myself and had no second driver, but your personnel kindly followed me home and delivered my car. Please enjoy the platters as a token of appreciation. Nilsa Bui More

The overall experience was satisfactory. I wish the salesmen would have listened to what I wanted instead of what they wanted to sell me. I have been in customer service for over 30 years and I think t salesmen would have listened to what I wanted instead of what they wanted to sell me. I have been in customer service for over 30 years and I think these two guys could use some training in "active listening". The product sells itself. It is very highly rated, good test scores and reliable. I am happy with the product. More

I have purchased 2 new vehicles thru Keith Person with Donald Wyche being my salesman, Donald has a great personality and that certainly helps make time go by when prchasing a car.. Donald will also be th Donald Wyche being my salesman, Donald has a great personality and that certainly helps make time go by when prchasing a car.. Donald will also be there for you after the purchase of the car, not like most salesman that you will never see again, and if they did they wouldn't remember you or your name... Thanks, Shanna Roundtree More

I was not all impressed that my radio in a 3 week old vehicle went bad. I called for service and was greeted with a positive and friendly attitude. The appointment was made promptly. When arriving for vehicle went bad. I called for service and was greeted with a positive and friendly attitude. The appointment was made promptly. When arriving for my appointment, I was greeted with friendly smile and my vehicle was taken into the shop. When the radio was replaced and the vehicle returned to me, it was clean, and no damage noted during the work. Again, I was greeted with a friendly gesture. The wait was nice and I was asked several times if I needed any other assistance. I was please with the work and the quality of the workmanship. More

Donald Wyche was cheerful, attentive, and very knowledgeable about the toyota vehicles that I was interested in. It was a pleasure to deal with him. No hard sell tactics, just a pleasure to deal knowledgeable about the toyota vehicles that I was interested in. It was a pleasure to deal with him. No hard sell tactics, just a pleasure to deal with. He did followup after the sale, which is very rare these days. More

When looking for a vehicle I told sales person what price range I could afford.I was told that I had a deal but after I signed the paper work noticed that it was wrong. Told them I was not happy with it and range I could afford.I was told that I had a deal but after I signed the paper work noticed that it was wrong. Told them I was not happy with it and tried to get it out of the deal at that time. They told me since my bank was closed that is was routine for them to have me sign the contract so that I could take the vehicle till monday when my bank opened. I was still not satisfied with that so Mr. Holloway wrote a note on an envelope and signed it and said that if my bank did not approve me for the loan I requested in my price range that I could bring the vehicle back with no strings attached(I still have the envelope). My bank could not get me in the price range I needed but a better interest rate then Kieth Pierson could give me. I then went back to the dealership and was told that. Was told that I could not get out of the contract that I had signed with the dealership. So in order for me to get a better interest rate I ended up having to go with my bank. I am in the U.S Navy and can get called to Iraq at any time and for them to have me sign a contract that I tried to get out of at that time I signed it is bad business. I had no problems with Mr. Whyche he was a great person to deal with and he was very helpful and respectful. Its when I got to the finace department when this happened. I know that nothing will come of this I just hope that somebody can talk to them so that they explain to someone else that purchases a vehicle what they are signing. I have learned my lesson and to make sure I read everything before I sign something. Thank You Michael Gallaway More