Keith Pierson Toyota

THANK YOU NOTES FROM A SATISFIED CUSTOMER April 26, 2009 THANK YOU NOTES FROM A SATISFIED CUSTOMER April 26, 2009 Dear Keith Pierson Toyota, Manager on Duty, I would like to express my appreciation to Ke THANK YOU NOTES FROM A SATISFIED CUSTOMER April 26, 2009 Dear Keith Pierson Toyota, Manager on Duty, I would like to express my appreciation to Keith Pierson Toyota for a pleasant car buying experience on 3/14/2009. For several months, I've been on the quest to find a good deal on my always dream car, Toyota Solara, but always had to wait for a better opportunity. We, the customers, have the choices to shop around and compare. Between other Toyota dealers, I chose Keith Pierson, and I'm glad I did. Since you have a professional and friendly staff, I don't regret my decision on conducting business with you. There were other opportunities to buy in dealers throughout Jacksonville and St. Augustine, but after I visited your dealer, I had no doubt I was in the right place. Starting from my first contact, Mr. Darryl Carter, sales representative, who conducted himself in a very patient, professional and pleasant way, to the financing Department, Mr. Jesse (sorry, I cannot remember the last name), who helped me get a better interest rate than the one I have in my personal bank account, to Mr. Tom (sorry, I cannot remember his last name), who assisted me when I had to return to get service a week later, to the cashier, who checked me out with all service paperwork, to the person in charge of the snack area, to the mechanic who fixed and tested my car. For all of you, behind the scenes personnel, I want to say thank you. I was first interested in one Solara you had on your lot several months ago. At that time, Mr. Carter handed me his business card, and followed up (call me later) on my decision to buy. At the time I couldn't, but because of his great customer service, I wanted to come back and have the same sales representative. Fortunately, on 3/14/2009, Mr. Carter was there again, and it was my choice to conduct business again. Mr. Carter is an asset to your company and I wanted to let you know. All the way from the beginning interview asking me what I was looking for, to my choices, to my test drive and to the end of the deal. I have to say that day I was not planning to buy, but to ask questions, but I was so convinced, that I walked out with my dream car. I went by myself and had no second driver, but your personnel kindly followed me home and delivered my car. Please enjoy the platters as a token of appreciation. Nilsa Bui More

The overall experience was satisfactory. I wish the salesmen would have listened to what I wanted instead of what they wanted to sell me. I have been in customer service for over 30 years and I think t salesmen would have listened to what I wanted instead of what they wanted to sell me. I have been in customer service for over 30 years and I think these two guys could use some training in "active listening". The product sells itself. It is very highly rated, good test scores and reliable. I am happy with the product. More

I have purchased 2 new vehicles thru Keith Person with Donald Wyche being my salesman, Donald has a great personality and that certainly helps make time go by when prchasing a car.. Donald will also be th Donald Wyche being my salesman, Donald has a great personality and that certainly helps make time go by when prchasing a car.. Donald will also be there for you after the purchase of the car, not like most salesman that you will never see again, and if they did they wouldn't remember you or your name... Thanks, Shanna Roundtree More

Donald Wyche was cheerful, attentive, and very knowledgeable about the toyota vehicles that I was interested in. It was a pleasure to deal with him. No hard sell tactics, just a pleasure to deal knowledgeable about the toyota vehicles that I was interested in. It was a pleasure to deal with him. No hard sell tactics, just a pleasure to deal with. He did followup after the sale, which is very rare these days. More

I was not all impressed that my radio in a 3 week old vehicle went bad. I called for service and was greeted with a positive and friendly attitude. The appointment was made promptly. When arriving for vehicle went bad. I called for service and was greeted with a positive and friendly attitude. The appointment was made promptly. When arriving for my appointment, I was greeted with friendly smile and my vehicle was taken into the shop. When the radio was replaced and the vehicle returned to me, it was clean, and no damage noted during the work. Again, I was greeted with a friendly gesture. The wait was nice and I was asked several times if I needed any other assistance. I was please with the work and the quality of the workmanship. More

When looking for a vehicle I told sales person what price range I could afford.I was told that I had a deal but after I signed the paper work noticed that it was wrong. Told them I was not happy with it and range I could afford.I was told that I had a deal but after I signed the paper work noticed that it was wrong. Told them I was not happy with it and tried to get it out of the deal at that time. They told me since my bank was closed that is was routine for them to have me sign the contract so that I could take the vehicle till monday when my bank opened. I was still not satisfied with that so Mr. Holloway wrote a note on an envelope and signed it and said that if my bank did not approve me for the loan I requested in my price range that I could bring the vehicle back with no strings attached(I still have the envelope). My bank could not get me in the price range I needed but a better interest rate then Kieth Pierson could give me. I then went back to the dealership and was told that. Was told that I could not get out of the contract that I had signed with the dealership. So in order for me to get a better interest rate I ended up having to go with my bank. I am in the U.S Navy and can get called to Iraq at any time and for them to have me sign a contract that I tried to get out of at that time I signed it is bad business. I had no problems with Mr. Whyche he was a great person to deal with and he was very helpful and respectful. Its when I got to the finace department when this happened. I know that nothing will come of this I just hope that somebody can talk to them so that they explain to someone else that purchases a vehicle what they are signing. I have learned my lesson and to make sure I read everything before I sign something. Thank You Michael Gallaway More

I took my truck in for repairs, my service dept rep (Ron) was combative and unreliable. He said he would call me to notify me of how long my special order parts would take to arrive. He did not. He (Ron) was combative and unreliable. He said he would call me to notify me of how long my special order parts would take to arrive. He did not. He said he would contact my insurance company to find out how payment would be made; he did not do this either. My insurance authorized repairs that were not done, Ron adamantly denied being able to do the repairs. I am baffled as to why he refused to have the repair done. I called to find out when my truck would be repaired, to learn it had been the repairs Ron authorized were already done; and my truck was just sitting at the dealership. I was not notified the truck was ready because payment from my insurance company has not arrived to the dealership. The rep had not bothered to contact the insurance company; if he had he would have learned that they had paid me directly. I am baffled that in this economy a dealership would employ a person who treats customers so poorly and refuses to have the work done that an insurance company has offered to pay for. More

My husband and I had been considering buying a new My husband and I had been considering buying a new vehicle for a while. When we decided to purchase one we decided after doing some research to get a My husband and I had been considering buying a new vehicle for a while. When we decided to purchase one we decided after doing some research to get a 2009 Toyota Sienna. The vehicle we found on the online inventory was no longer there. Dimy Saint-Pierre recomended another Sienna in stock. The price was somewhat higher than expected. They worked with us to get a deal everone was happy with. Dimy was very friendly and courteous. He answered every question we had. We drove from the beaches to visit Keith Pearson Toyota. It was well worth the drive. Eveyone from Dimy Saint-Pierre, financing, and Butch Sumner seeing us off were very friendly. I would recomend Keith Pearson Toyota to anyone in the market for a new or used vehicle. More

The car I brought home is NOT the same car I test drove and agreed to purchase. It differs by a specific optional feature and I was advised by Rick that the feature can't be provided on the model I purchas and agreed to purchase. It differs by a specific optional feature and I was advised by Rick that the feature can't be provided on the model I purchased. I asked Rick to show me proof by comparing the VIN numbers of the car I test drove vs. the car I bought and he wouldn't. The optional feature can be fitted to my model and was definitely on the model I test drove. I used it and commented to Reuben about it's convenience. I truly believe that they sold the car I was deciding on and pulled the wool over my head and thought they could get away with it. Don't get me wrong, the car I have is a solid, good car but, when you set your expectations on even the minutest things it turns the whole deal sour. I would rather have them admit to me that they sold the car I test drove and would hope I could make another choice than to handle things the way they did. All they can see is making the sale and it's somebody else's business after that. Times are hard but please do what's is morally and ethically correct..be truthful! More

We were involved in an accident and our vehicle was totaled. We have always considered Toyota our preferred brand and were lucky enough to have one close to our home. Upon walking in, we were greated totaled. We have always considered Toyota our preferred brand and were lucky enough to have one close to our home. Upon walking in, we were greated by Reuben. Reuben was very fluent with answering all of our questions regarding every vehicle we had interest in. We informed Reuben we were not in a hurry and intended to shop every option (dealership) that offerred vehicles that matched our profile. This process began in early October and I am happy to say that due primarily to Reuben but also due to the previous experiences with Toyota and the reputation of your dealership, we decided to make our purchase today. Best Regards The Thomas Family More