Keith Pierson Toyota

The car I brought home is NOT the same car I test drove and agreed to purchase. It differs by a specific optional feature and I was advised by Rick that the feature can't be provided on the model I purchas and agreed to purchase. It differs by a specific optional feature and I was advised by Rick that the feature can't be provided on the model I purchased. I asked Rick to show me proof by comparing the VIN numbers of the car I test drove vs. the car I bought and he wouldn't. The optional feature can be fitted to my model and was definitely on the model I test drove. I used it and commented to Reuben about it's convenience. I truly believe that they sold the car I was deciding on and pulled the wool over my head and thought they could get away with it. Don't get me wrong, the car I have is a solid, good car but, when you set your expectations on even the minutest things it turns the whole deal sour. I would rather have them admit to me that they sold the car I test drove and would hope I could make another choice than to handle things the way they did. All they can see is making the sale and it's somebody else's business after that. Times are hard but please do what's is morally and ethically correct..be truthful! More

We were involved in an accident and our vehicle was totaled. We have always considered Toyota our preferred brand and were lucky enough to have one close to our home. Upon walking in, we were greated totaled. We have always considered Toyota our preferred brand and were lucky enough to have one close to our home. Upon walking in, we were greated by Reuben. Reuben was very fluent with answering all of our questions regarding every vehicle we had interest in. We informed Reuben we were not in a hurry and intended to shop every option (dealership) that offerred vehicles that matched our profile. This process began in early October and I am happy to say that due primarily to Reuben but also due to the previous experiences with Toyota and the reputation of your dealership, we decided to make our purchase today. Best Regards The Thomas Family More

Excellent!!! I have purchased 3 vehicles from Keith Pierson. The staff is courteous and easy to work with. My paperwork is always processed in a timely manner and I always leave with the right car at Pierson. The staff is courteous and easy to work with. My paperwork is always processed in a timely manner and I always leave with the right car at the right price. My salesman Donald Wyche is amazing! I enjoy working with him, and he always manages to work out the details of each deal to my standards. Great customer service, and great prices:) More

This dealership went far beyond what I expected. Stacey Craft was wonderful to work with. At no time did I feel pressured or any of the other negative feelings that normally keep me away from this type of Craft was wonderful to work with. At no time did I feel pressured or any of the other negative feelings that normally keep me away from this type of purchase. I got a great deal on my first new car. I drove out of my way to visit this dealership and I'm glad I did. I would definitely recommend it to anyone looking to purchase a new or used vehicle. I look forward to working with them again the next time I need anything vehicle related. More

My wife and I went to Keith Pierson Toyota on Youngerman Cr. after finding some vehicles on their website we wanted to see in person. Upon arrival we were greeted by Dimy Saint-pierre who offered to answer Cr. after finding some vehicles on their website we wanted to see in person. Upon arrival we were greeted by Dimy Saint-pierre who offered to answer any questions and help in any way possible. He was not overbearing or pushy and explained the dealerships sales philosphy in detail. We test drove at least three different vehicles and consumed at least 5 hours of Dimy's time. He was positive, patient, knowledgeable, always with a great attitude and a smile on his face even though we were jumping around looking at quite a few vehicles. After finally deciding to pursue purchasing a 2009 Scion XB, we made an offer that included our trade in. Dimy presented to the sales manager, Rick Garcia. The original offer was considered, but we could not come to terms on that figure, but negotiated a price that we finally all agreed was fair. Our purchasing experience was painless and Dimy made it a great experience. The dealership was immaculate and the service area was the same. I would recommend anyone searching for a Toyota product (or pre-owned) to visit Keith Pierson and definitely ask for Dimy Saint-pierre! More

My visit to Keith Pierson Toyota was primarily to look at the inventory of mid-range SUV's to compare them with other brands I had seen. Stan Bolton was my assigned salesperson.I found him to be very knowle the inventory of mid-range SUV's to compare them with other brands I had seen. Stan Bolton was my assigned salesperson.I found him to be very knowledgeable and cordial, without the "highpressure" I anticipated. After finding out what I was shopping for, Stan quickly found the perfect vehicle to meet my needs (an '08 4Runner Limited with part-time 4 wheel drive, towing packsge and other items I wanted) without attempting to steer me to more expensive vehicles. I didn't need to shop further. Stan then helped me get the deal I wanted through the sales managers. The finance department was also very helpful in explaining their programs while leaving the choice up to me. Stan continued to stay in touch with me after the sale to make sure some follow-up service needs were fully met. My overall experience thus far has been very pleasant I highly recommend Keith Pierson Toyota. More

The experience was good, although it took a while to get a price more in line with other dealers with similar used vehicles. They eventually got to a price I could live with, yet I believe I could have rece a price more in line with other dealers with similar used vehicles. They eventually got to a price I could live with, yet I believe I could have received a better deal if I would have held out longer or left the dealership. I guess that is what negotiation is all about. As for the after sale service, the dealership promised to put new tires on the vehicle, clean the carpet and replace a cab lamp and cupholder after the purchase (items were put on a work order). They did all items in the work oder in a timely and professional manner two days later. They did not play any games in this area as I have seen from other dealerships I dealt with in the past. I was a little surprised to find out after closing the deal that the only key that came with the vehicle was a valet key (did not have the electronic key or keyfob). But, the dealership made good on this and provided an electronic key and keyfob at no cost to me. As for financing and final sales paperwork, I was surprised to discover a $599 fee added to the vehicle for cleaning and preparing the used vehicle for resale. My bad. I would never have paid this fee if I had seen it and read the papers more carefully. I didn't finance the vehicle, so I have no comment on the financing process. Overall, the experience was a good one, albeit a typical one that takes a long time. I would highly recommend this dealership to others. I have purchased three vehicles from Keith Pierson Toyota. Like any dealership or brand of vehicle, it is possible to have problems after the purchase. Yet, Keith has continued to recieve my loyalty because every time I had an issue with either the vehicle or the service department, he made good on it. For instance, once when getting some service done, a technician accidentally chipped the paint on my truck. I noticed this right away when I was about to leave the dealership. Keith had them send the vehicle to AutoCrafters for a professional repair (approx $600) based on my word even though the tech swore he didn't do the damage. On another occasion I had a rubber strip around the wheel well that kept coming off. Keith order the service department to send the vehicle to AutoCrafters since, after the third try, he believed his techs were not doing it correctly. Rubber strips haven't fallen off since. I also had them, without any fuss, come out and clean my driveway after an oil change that was not properly cleaned (oil got on ball joints from a sloppy change and dripped in my driveway). There are other incidents that I will not take the time to discuss where the vehicle (Toyota's problem) or the service department (Keith's problem) had a problem. But, each time Keith made good on it. The moral of the story is if you aren't happy, ask for Keith and he will make it right. More

Mr. Pierson, I have to let you know that your salesman Henry Ohayon is the most professional and polite individuals I have ever dealt with while purchasing a new vehicle. Top Notch, courteous and a genui Henry Ohayon is the most professional and polite individuals I have ever dealt with while purchasing a new vehicle. Top Notch, courteous and a genuine troubleshooter for understanding what the customer needs are. His congenial personality coupled with his knowledge of toyota vehicles sets him apart from his peers. If I were you I would keep a close eye on this individual. If I was in your shoes I would be grooming him for managerial positions. Your business would certaintly prosper. He definitely informed both my wife and I of toyotas commitment to customer satisfaction. All in all we ended up buying two vehicles. Many thanks, my hat is off to you and your staff. More

I took my 2004 Celica in for general maintenance four months ago. I always took it to Keith Pierson for service and Doug always looked after my car. It is the best service department I ever dealt with. months ago. I always took it to Keith Pierson for service and Doug always looked after my car. It is the best service department I ever dealt with. As I drove in the service bay that day, Jack Walker met me at my car. He started a general conversation about purchasing a new vehicle. So, I dropped the car off with Doug and then met with Jack. He worked the deal from every aspect to get me in a new car with the terms that I wanted. He was thorough, knowledgeable and friendly with lots of personality. I would definitely recommend Keith Pierson Toyota for SALES and SERVICE. More

I bought my 2008 highlander at this dealership in late 2008. I went there because they were recommended by Cosco's car buying program. I had to negotiate a lot with the sales manager a lot, but he was O 2008. I went there because they were recommended by Cosco's car buying program. I had to negotiate a lot with the sales manager a lot, but he was OK. But Rick (the sales person I dealt with) was outstanding. He ran back and forth and worked very hard to accomodate us, and was not aggressive. He also was very friendly, courteous, and helpful before and after the sale. The rest of the sales personnel at the dealership were also OK. I had to take the car back for a couple of follow-up services, andound that the service personnel were also pretty OK. So far, I am satsified with the dealership and will continue to do business as long as they keep it up. More