Keith Pierson Toyota

My experience at Keith Pierson Toyota was wonderful. Everyone from the receptionist to the loan processor was very friendly and helpful. Jonathan and Matt were extremely informative and helpful during t Everyone from the receptionist to the loan processor was very friendly and helpful. Jonathan and Matt were extremely informative and helpful during the process of buying my car. I will recommend this company to many friends. More

Ms Herbert is very knowledgeable and experienced in the Toyota family. She was poised, effective and considerate of my time. She took the time to present our deal to upper management insuring that it cl Toyota family. She was poised, effective and considerate of my time. She took the time to present our deal to upper management insuring that it closed. I was upside down in my trade, so we had to work the numbers so that the bank would value it's interest in the vehicle (USAA). Ms Herbert is hightly recommended by me to my friends, as well as the Keithe Peirson family. More

Everyone from sales to finance went out of their way to help me make an informed decision when purchasing my RAV4. It started with prompt and accurate responses from their internet personnel and continued help me make an informed decision when purchasing my RAV4. It started with prompt and accurate responses from their internet personnel and continued on with their sales. The trade in value for my vehicle was extremely fair, probably exceptional. I had some options added to the vehicle I selected which was handled in a most efficient manner by service. The showroom and waiting area is probably the best I have ever seen. I'd highly recommend the dealership. Lastly, the RAV4 looks and runs like a champ. More

its was friendly and homing especially the service area. i never see a cook in a lobby at any dealership i did'nt get to meet the twins because they were in school but i met there father i have seen then o i never see a cook in a lobby at any dealership i did'nt get to meet the twins because they were in school but i met there father i have seen then on commercials, i like the lifetime warrenty on the power train. my older daughter like my new venza my daughter will have her car payed off next year so she be looking for one thanks More

This is the first time in quite somtime that I have been royally treated at a car delater. Everyone, especially "Jackie" was courteous and very understanding. She went out of her way to take care of us. royally treated at a car delater. Everyone, especially "Jackie" was courteous and very understanding. She went out of her way to take care of us. Everyone we met was nice. This is also the first time that when it come to the finances, Adam was great and put my wife and myself at ease. No one was pushey, and went out their way to answer all my questions. Thank you and you should be proud of your staff. More

In the past I have purchased previous vehicles from Keith Pierson, however, the service I received on this visit was by far the best. The purpose of my visit was merely to get an oil change before leaving Pierson, however, the service I received on this visit was by far the best. The purpose of my visit was merely to get an oil change before leaving to visit my son in North Carolina. While my vehicle was being serviced, I decided to visit the floor room on that date. At first, none of the sales people ever noticed me walking around and looking at the vehicles; there were many men standing around simply talking. I had actually gone in two of the vehicles on the floor, open the cars, open the trunks of each vehicle, merely being observed by the other salesmen for a period of about 10 mins. My salesmen, Donald Wyche, while finishing up with another customer, 1) Walked over an introduced himself, (2) Asked if I would be interested in purchasing a vehicle; and (3) explained that he would be finished shortly with the customer, and would be happy to assist me. If it was not for his professionalism on this date, I had already decided never to purchase another vehicle because of being ignored, and, anticipated writing Mr. Pierson but the treatment of his staff, and tell all my business associates and friends as well. Instead, Donald patiently explained the features of each vehicle inside the showroom that I was looking at, and later walked me outside where I made the unexpected, unintended decision to purchase my new vehicle. Much gratitude and thanks to Donald for his professionalism and if I decide to purchase a vehicle in the future, Donald Wyche would be the only person I would consider and recommend to others. More

The service provided by my salesman (Donald Wyche) was excellent. I went over to Keith Pierson after spending HOURS at Ernie Palmer Toyota. In literally half the time Donald showed us the vehicle we wan excellent. I went over to Keith Pierson after spending HOURS at Ernie Palmer Toyota. In literally half the time Donald showed us the vehicle we wanted (an 09 Venza), given us a fair price for our trade in, worked out a mutually acceptable price for the Venza, and forwarded us on to the finance guy (I think his last name was Adams). Donald was thorough, very knowledgeable, and friendly beyond words. He's got this way of making you feel that you (the customer) is "family" and he's going to do right by you. Of course, if we were not satisfied, everybody is wearing a badge telling us to let Keith know. WOW! Can't get any better than that. Everybody in the building made us feel that they wanted and appreciated our business. We drove the Venza home the same day. Less than a week later they installed the leather seats, which look teriffic. A few days from then I ran over a nail and went back to the dealership to have the tire repaired. Thank goodness we had the road hazard coverage. Elderly people need to be encouraged to get every kind of coverage there is - we are too weak to do a lot for ourselves these days. By the way, the Venza is easy-accessible to seniors. Give our best regards to Donald, he's a jewel. More

jackie was very helpful, knowageble of the products.continue follow up calls. overall a great person who really cares about what the consumer wants and can afford. she goes out of her way to p products.continue follow up calls. overall a great person who really cares about what the consumer wants and can afford. she goes out of her way to please the customer. I have referred others to this dealership and they did purchase a car from there. More

I visited Keith Pierson Toyota a couple of months ago so that I could take a look at the 2010 Corolla S. Initially, I had no plans to purchase because I was in the initial stages of my research. I have ne that I could take a look at the 2010 Corolla S. Initially, I had no plans to purchase because I was in the initial stages of my research. I have never purchased a car on my first visit ever, but I never met Troy until now.(LOL) Troy took the time to explain all the features and benefits to owning the Corolla. When he told me that the Corolla was the number 1 selling car on the planet, he had my attention. Who am I to argue with all the Corolla owners in the world? Troy's knowledge was exceptional, but his kindness and straight forward style was what won me over. Before I knew it, I was driving off in a brand new Corolla S. If you're in the market for a Toyota, I HIGHLY recommend that you go to see Troy Peck at Keith Pierson Toyota. THANKS TROY!! More

Kieth Pierson Toyota is a huge letdown, I made the mistake of selecting them to buy a used car from. The initial sale took place late at night and was actually a great deal. I signed the documents and mistake of selecting them to buy a used car from. The initial sale took place late at night and was actually a great deal. I signed the documents and my wife and I went on our way only to be called back. They claimed that they needed to draw up new documents for us to sign because they were able to get us a better deal. They did manage to get us a better rate and shorter term. What they didn't mention was that our downpayment would have to double and the initial payment date had changed. During the initail sale they had also promised an additional set of keys and that the car would be detailed because it needed it. When I contacted the about the keys and the detailing job I also informed them I had checked the oil and they DID NOT change the oil as they had told me with ther 100 some odd point inspection every used car goes through. Complete xx, the oil was black and I did end up finding the sticker from the last oil change which of cours expired 800 miles before the milage we made the purchase at. Furthermore, the warranty that we purchased with them had a $100 deductable for any repairs, well the actual company mailed me a letter infoming me that the deductable was actually $250, minor change I guess. Then when I tried to corrrect all the issues with their "Sales Manger" Clawson, he was very unhelpful and didn't return any of my calls. It actually took me calling and leaving a message that I was bringing the car back for a man named Rich to call me back. He was even more unhelpful by telling me he wasn't there at the time of sale so he had no knowldeg of the promises made to me and he was extremely rude. Thankfully I can rectify my mistake as I'm leaving in about an hour to return the vehicle to this establishment that calls itself the #1 rated dealership in Jacksonville. They will never get any other chances to rectify their mistakes. More