Keith Hawthorne Hyundai of Gastonia

Initial Experience was Great. Downhill after that. Let me start by saying that I really love my new 2016 Hyundai Accent, and the initial experience at the dealership was awesome. However, there was som Let me start by saying that I really love my new 2016 Hyundai Accent, and the initial experience at the dealership was awesome. However, there was some miscommunication between myself and the sales person concerning the financing, and all though I will take some of the blame for that, I will assume all of it. Having said that, the dealership was eventually able to work out financing terms with the financing company that I could afford. A few days after I left I did have some questions concerning the registration on the new vehicle, and a statement that I believe was made by the salesperson, that my first oil change would be free. I contacted the salesperson on the phone number that was on the business card that he gave me, and it went to voicemail. I left a detailed voicemail with my questions and concerns, and never heard anything back. It has been a week and half since I purchased the car and about a week since I left the message. NO ONE FROM THE DEALERSHIP HAS CONTACTED ME. You would think that when I purchase a new vehicle from a dealership, they would call you at least by a week later just to see how you were liking the car. But, I have heard nothing. I found this quite unprofessional and tells me that once I drove off the lot, the dealership no longer cared about my satisfaction. Of course, this is just my opinion. The staff was very helpful and they were great at getting the financing, but their follow through sucks. More

Buying my new car. I'm a widow and at age 70 I was buying my first car by myself. Jerome made me feel comfortable and the process was much easier than I expected. I'm a widow and at age 70 I was buying my first car by myself. Jerome made me feel comfortable and the process was much easier than I expected. More

new car sale we were looking at nissan and subaru when we thought to look at a hyundai ,we were leaning to the subaru till we drove the sonata,and you're knowle we were looking at nissan and subaru when we thought to look at a hyundai ,we were leaning to the subaru till we drove the sonata,and you're knowledgeable salesman tipped the deal to the hyundai,.the dealership did everything they promised and made us feel comfortable , i would highly recommend them . i will do business with them again . More

Returning customer-new purchase This dealership is an excellent place overall. I've been a customer over a year now. I'd recommend this dealership to everyone that's looking for a v This dealership is an excellent place overall. I've been a customer over a year now. I'd recommend this dealership to everyone that's looking for a vehicle. Great atmosphere and friendly professional staff. 👍 More

New Car It was a great experience overall. Brian was able to accommodate all of my needs in one car and in the price range as well It was a great experience overall. Brian was able to accommodate all of my needs in one car and in the price range as well More

My new car and experience at Keith Hawthorne Hyundai Everyone we spoke with the day we purchased our new car was friendly, extremely helpful and interested in making our experience a wonderful one. I ha Everyone we spoke with the day we purchased our new car was friendly, extremely helpful and interested in making our experience a wonderful one. I have always wanted a pretty red car and I finally got my baby!!! It drives really smooth and one of our grandsons has named it "lightning McQueen" ! Thanks Keith Hawthrone!! More

Purchase of new car It was an enjoyable experience looking at and test driving our new Elantra. The staff is very friendly and knowledgeable. We were treated wonderfully It was an enjoyable experience looking at and test driving our new Elantra. The staff is very friendly and knowledgeable. We were treated wonderfully from everyone from the sales staff to the service department and parts department. One of the best car buying experinces I have had in my life. Thanks to all that work at this dealership. More

My experiences I have bought a car from Keith Hawthorne every two years since 2013 and I have been very happy with all my Sonatas. The salesman have been great and I have bought a car from Keith Hawthorne every two years since 2013 and I have been very happy with all my Sonatas. The salesman have been great and they were very professional. My 2017 Sonata is a great running car great on gas and everything. If I have any question the salesman at Keith Hawthorne have answer my question to to the fulls. More

2017 Hyundai Christian Hicks is awesome. Your finance manager Antonio is NOT. He tried very hard to sell me packages which I didn't want. Then got very angry and s Christian Hicks is awesome. Your finance manager Antonio is NOT. He tried very hard to sell me packages which I didn't want. Then got very angry and stormed out of theroom when I didn't want anything else but the car. Practically threw the papers at me. More

Jerome McClendon and staff So misleading and doesn't care after u commit to buying and moves on the next sale and basically says xxxx you and lies bout prices and so crocked and So misleading and doesn't care after u commit to buying and moves on the next sale and basically says xxxx you and lies bout prices and so crocked and never would recommend or tell anyone go to seems whole location is in on it and never buy there More