Keith Hawthorne Hyundai of Gastonia

2017 Sonata Hybrid My wife and I visited the dealership several times to look over the on premises inventory. We were left on our own the first time or two we were there My wife and I visited the dealership several times to look over the on premises inventory. We were left on our own the first time or two we were there(this was a positive, for we wanted to familiarize with the basic options before getting bombarded with sales staff). On our third trip there, we made eye contact with the sales staff and got involved with Brian. Brian was an ideal rep for us. He spent all the time in the world with us. He was not pushy in the least. He answered all questions that he could and those few that he couldn't, he left us, sought out the answer and came right back with the answer. Brian acted as the middleman between us and the sales manager. We did not have to deal -face to face- with anyone else but Brian. It was a totally pressure-free experience with the financial end resulting in a reasonable bottom line. More

awsome The sales rep matt was very friendly and knowledgeable on the product. I would recommend him to anyone looking for a car. When it comes time for an u The sales rep matt was very friendly and knowledgeable on the product. I would recommend him to anyone looking for a car. When it comes time for an upgrade I know who to go to next time. More

Ioniq purchase Experience was pleasant, only had to deal with the salesperson through the negotiation, which I prefer. Everyone was friendly and helpful. A little h Experience was pleasant, only had to deal with the salesperson through the negotiation, which I prefer. Everyone was friendly and helpful. A little hiccup in getting the tags, as they failed to check their file to confirm that they had received a receipt showing taxes had been paid. Had to wait over 2 hours to get into the finance department after agreeing to purchase. More

Good Experience Was very pleased with the overall service and professionalism from everyone at Keith Hawthorne Hyundai. They stayed late and was very flexible to work Was very pleased with the overall service and professionalism from everyone at Keith Hawthorne Hyundai. They stayed late and was very flexible to work around my schedule. More

Lack of concern for customer experience No issues have been reconciled which took place during and after the purchase of my new vehicle. Would not recommend this dealership based on my expe No issues have been reconciled which took place during and after the purchase of my new vehicle. Would not recommend this dealership based on my experience. However, if someone were to insist on purchasing from the dealership, I would recommend Christian Hicks as the salesperson. More

All went well, except the Car was Dirty. The service Christian orovided was great, but the third party detailing company did not do a good job cleaning the car before I purchased the vehicle. The service Christian orovided was great, but the third party detailing company did not do a good job cleaning the car before I purchased the vehicle. I should not have had to clean the car myself before leaving the dealership More

Jerome McClelon rocked it!!!! I went in Jerome immediately acknowledged me and asked me what I needed and wanted He was good at asking open ended questions and funneling down to wh I went in Jerome immediately acknowledged me and asked me what I needed and wanted He was good at asking open ended questions and funneling down to what I needed. He also made sure to explain everything and to be very precise. He went over all the benefits offered at your dealership and introduced me to the people that would be serving me. All in all great experience More

Excellent Overall Jerome was a great salesman to work with and was a great atmosphere people to work with at the dealership. I very much appreciate the time he Overall Jerome was a great salesman to work with and was a great atmosphere people to work with at the dealership. I very much appreciate the time he took to explain everything to me and the courtesy that he sold me. He's a great guy! Review More

Great experience My experience was fantastic from the first phone call on Saturday to driving the vehicle home on Monday afternoon. I am very busy and they made the e My experience was fantastic from the first phone call on Saturday to driving the vehicle home on Monday afternoon. I am very busy and they made the experience very quick and convenient. They actually offered to bring the vehicle to me. I do not quite go that far, but this is the 3rd vehicle I have bought from and will continue to go there for my Hyundai needs! More

Great experience Jerome met all my expectations in purchasing a new car. He went above and beyond to make the trade in more smooth. Will definitely recommend him to o Jerome met all my expectations in purchasing a new car. He went above and beyond to make the trade in more smooth. Will definitely recommend him to others. More