Keith Hawthorne Hyundai of Gastonia

awsome The sales rep matt was very friendly and knowledgeable on the product. I would recommend him to anyone looking for a car. When it comes time for an u The sales rep matt was very friendly and knowledgeable on the product. I would recommend him to anyone looking for a car. When it comes time for an upgrade I know who to go to next time. More

Ioniq purchase Experience was pleasant, only had to deal with the salesperson through the negotiation, which I prefer. Everyone was friendly and helpful. A little h Experience was pleasant, only had to deal with the salesperson through the negotiation, which I prefer. Everyone was friendly and helpful. A little hiccup in getting the tags, as they failed to check their file to confirm that they had received a receipt showing taxes had been paid. Had to wait over 2 hours to get into the finance department after agreeing to purchase. More

Good Experience Was very pleased with the overall service and professionalism from everyone at Keith Hawthorne Hyundai. They stayed late and was very flexible to work Was very pleased with the overall service and professionalism from everyone at Keith Hawthorne Hyundai. They stayed late and was very flexible to work around my schedule. More

Lack of concern for customer experience No issues have been reconciled which took place during and after the purchase of my new vehicle. Would not recommend this dealership based on my expe No issues have been reconciled which took place during and after the purchase of my new vehicle. Would not recommend this dealership based on my experience. However, if someone were to insist on purchasing from the dealership, I would recommend Christian Hicks as the salesperson. More

All went well, except the Car was Dirty. The service Christian orovided was great, but the third party detailing company did not do a good job cleaning the car before I purchased the vehicle. The service Christian orovided was great, but the third party detailing company did not do a good job cleaning the car before I purchased the vehicle. I should not have had to clean the car myself before leaving the dealership More

Excellent Overall Jerome was a great salesman to work with and was a great atmosphere people to work with at the dealership. I very much appreciate the time he Overall Jerome was a great salesman to work with and was a great atmosphere people to work with at the dealership. I very much appreciate the time he took to explain everything to me and the courtesy that he sold me. He's a great guy! Review More

Jerome McClelon rocked it!!!! I went in Jerome immediately acknowledged me and asked me what I needed and wanted He was good at asking open ended questions and funneling down to wh I went in Jerome immediately acknowledged me and asked me what I needed and wanted He was good at asking open ended questions and funneling down to what I needed. He also made sure to explain everything and to be very precise. He went over all the benefits offered at your dealership and introduced me to the people that would be serving me. All in all great experience More

Great experience My experience was fantastic from the first phone call on Saturday to driving the vehicle home on Monday afternoon. I am very busy and they made the e My experience was fantastic from the first phone call on Saturday to driving the vehicle home on Monday afternoon. I am very busy and they made the experience very quick and convenient. They actually offered to bring the vehicle to me. I do not quite go that far, but this is the 3rd vehicle I have bought from and will continue to go there for my Hyundai needs! More

Great experience Jerome met all my expectations in purchasing a new car. He went above and beyond to make the trade in more smooth. Will definitely recommend him to o Jerome met all my expectations in purchasing a new car. He went above and beyond to make the trade in more smooth. Will definitely recommend him to others. More

Initial Experience was Great. Downhill after that. Let me start by saying that I really love my new 2016 Hyundai Accent, and the initial experience at the dealership was awesome. However, there was som Let me start by saying that I really love my new 2016 Hyundai Accent, and the initial experience at the dealership was awesome. However, there was some miscommunication between myself and the sales person concerning the financing, and all though I will take some of the blame for that, I will assume all of it. Having said that, the dealership was eventually able to work out financing terms with the financing company that I could afford. A few days after I left I did have some questions concerning the registration on the new vehicle, and a statement that I believe was made by the salesperson, that my first oil change would be free. I contacted the salesperson on the phone number that was on the business card that he gave me, and it went to voicemail. I left a detailed voicemail with my questions and concerns, and never heard anything back. It has been a week and half since I purchased the car and about a week since I left the message. NO ONE FROM THE DEALERSHIP HAS CONTACTED ME. You would think that when I purchase a new vehicle from a dealership, they would call you at least by a week later just to see how you were liking the car. But, I have heard nothing. I found this quite unprofessional and tells me that once I drove off the lot, the dealership no longer cared about my satisfaction. Of course, this is just my opinion. The staff was very helpful and they were great at getting the financing, but their follow through sucks. More