Keffer Volkswagen

Asides from Jim T, my original sales person, the rest of Keffer seem to be a bunch of scammers. I am currently trying to work through a bait and switch game they are playing. Mid April I leased a 2012 GTI, Keffer seem to be a bunch of scammers. I am currently trying to work through a bait and switch game they are playing. Mid April I leased a 2012 GTI, there was no question which one I wanted because I walked LT out to the exact car. After getting the run around during financing (they were very hesistant to give me the exact numbers for the sales price, money factor, residual values), they would only ever talk monthly payments, which is terrible, we finally agreed on something and proceeded to do all the paperwork. Fast foward a week and I get a call from LT saying that "we put the wrong VIN number on all your paperwork, give me the VIN on the car you have and I'll get back to you." Of course he doesn't, it takes 2 phone calls from me to even get a response. So I get sick of waiting for answers and call VWoA 4 days later to get my case sent to a regional manager. Regional manager returns my call and tells me to call the dealership and speak to Dan, who really wants to help me. I call Dan and he tells me the car I am driving is some sort of courtesy vehicle which should not have been sold and the car which I "really" signed for (the VIN on my paper work) is still sitting on the lot and he would be more than happy to bring that car to me. The only thing is the car on the lot is a cheaper trim GTI (which I know, but apparrently he doesn't, because he said he would go out and look at the car to see what trim it was and call me back, which he never did). So not only am I annoyed that I no longer can keep the car I really wanted (they told me there is no way I can keep this current GTI), I am probably going to be stuck with a GTI that is worse and in a color I did not want. Keffer Volkswagen is pulling some weird bait and switch on me, getting me to sign paperwork on a completely different vehicle than then one (which was sitting right outside the front door, because I test drove it twice!) so they could get the deal done. As a warning to all future shoppers, please check the VIN on your paperwork with your car before leaving the lot. In my excitement, I did not do this. More

Excellent customer service. Brian was very courteous and well informed. The staff at Keffer Volkswagon did all they could to assure that I would get into a vehicle that I desired. well informed. The staff at Keffer Volkswagon did all they could to assure that I would get into a vehicle that I desired. More

It was my first time buying a car and the experience was very memorable. Every body was respectful and friendly and really helped me make an educated choice very memorable. Every body was respectful and friendly and really helped me make an educated choice More

I had the best car buying experience I have ever had at Keffer VW in Huntersville. I drove 65 miles from my home to look at a used VW Beetle I found online. From the time we stepped onto the lot until w Keffer VW in Huntersville. I drove 65 miles from my home to look at a used VW Beetle I found online. From the time we stepped onto the lot until we left the finance office this experience was nothing but good. Tim Black is one of the best sales personnel that I have ever dealt with. He was never pushy or rude. He was straight up with me and I never felt like he was not being honest. I would highly recommend Keffer VW to everyone I know. Sincerely, Brenda Catoe Kershaw SC More

Highly professional organization. Brian & Calvin are highlighy knowledgeable about their product, and customer oriented. One of the most pleasant purchasing experiences in my lifetime. Frank W. highlighy knowledgeable about their product, and customer oriented. One of the most pleasant purchasing experiences in my lifetime. Frank W. More

I hate shopping for vehicles but since my experience with Keffer VW and Andy Hicks, I can truly say...not anymore! I live in Charleston, WV and our local dealerships did not have the diesel Passat so I looke Keffer VW and Andy Hicks, I can truly say...not anymore! I live in Charleston, WV and our local dealerships did not have the diesel Passat so I looked online on a Monday and had the car I wanted parked in my driveway by Wednesday evening. Keffer delivered the car to me at no extra charge! They gave me what I wanted on my trade (which was $1,000) more than the local dealer and was $2,000 cheaper on the same car if I had purchased it locally. I would recommend this dealership to anyone that would like a low stress and high quality buying experience. Thanks again Andy and Keffer VW!! Lisa Mullins More

Best, most hassle free car buying experience we have ever received. We were looking for a new Jetta but were amazed that we drove out of there with such an incredible deal. My wife and I are both very please received. We were looking for a new Jetta but were amazed that we drove out of there with such an incredible deal. My wife and I are both very pleased with the car and are certain we could not have found a better deal. More

Great service - loved working with Tim Black. He made the car buying experience completely painless and actually fun! I am very happy with my new volkswagen and am sure the service will continue to be t the car buying experience completely painless and actually fun! I am very happy with my new volkswagen and am sure the service will continue to be top of the line at Keffer VW. Thanks Tim and crew!!!! More

I consider myself to be a hard person to please. But I am very pleased with all aspects of this dealership. The staff was very knowledgable. I will be buying my next car from here!!!!!!!!! very pleased with all aspects of this dealership. The staff was very knowledgable. I will be buying my next car from here!!!!!!!!! More

Great experience buying a Jetta from Brett Hicks! As a first time car buyer, the entire staff at Keffer Volkswagen is very welcoming and they really took care of me. I am VERY happy with my new car & the first time car buyer, the entire staff at Keffer Volkswagen is very welcoming and they really took care of me. I am VERY happy with my new car & the price that I paid for it! More