Keffer Volkswagen

My wife and I purchased a 2013 CC from Keffer Volkswagon and I can't say enough about the way we were treated by everyone there especially our sales person Brian Wiles. We went back and forth for a week tr and I can't say enough about the way we were treated by everyone there especially our sales person Brian Wiles. We went back and forth for a week trying to decide not only on the volkswagon but other makes. Brian sold the car, he was outstanding and completely understanding and never gave up. I would do anything rather than deal with a car salesperson, but i must say Brian made this a pleasant experience. I would highly recommend Brian Wiles when it comes to buying a volkswagon from Keffer Volkswagon. Thanks Brian!! More

Visited multiple dealers (VW and others) but couldn't beat the guys at Keffer on their approach and honesty. Great guys, no old school pressure sales, and always trying to make the customer happy. Bought beat the guys at Keffer on their approach and honesty. Great guys, no old school pressure sales, and always trying to make the customer happy. Bought a great Passat, and will definitely recommend this place to anyone interested in a Volkswagen, or needs service on their VW. More

Bill and Brian are on my tops for as far as service after the purchase or lease and and as a place to get a car. Leased a new VW Beetle. Great place to deal with and get your an auto. the purchase or lease and and as a place to get a car. Leased a new VW Beetle. Great place to deal with and get your an auto. More

Very Friendly staff. Quick and easy to deal with. We were in a hurry and they made sure to take care of our needs quickly. in a hurry and they made sure to take care of our needs quickly. More

LT has excellent customer relations skills, especially the ability to converse over a wide range of topics with the customer. Although I rated the Price as Great because of the overall impression of th the ability to converse over a wide range of topics with the customer. Although I rated the Price as Great because of the overall impression of the dealership, I would like to have had a lower price. I did get a small extra concession on my trade-in which helped. The demand and reputation of the Passat TDI makes it difficult to negotiate a really Good deal. I chose to work with Keffer VW instead of Carolina VW, Independence Blvd, Charlotte, NC because I know a customer of theirs who experienced very poor customer service. It took him over a month to get a second ignition key for the used car and, after three years he's given up on them ever getting him the requested container of touch up paint. More

I went in to the dealership to look at the new EOS. The sales person that I dealt with, Calvin McRae, was extremely helpful and knowledgable. He showed me numerous vehicles and when I expressed interest i sales person that I dealt with, Calvin McRae, was extremely helpful and knowledgable. He showed me numerous vehicles and when I expressed interest in one , he immediately offered to take me for a test drive. We did that, and we then negotiated the price to buy the vehicle. I was extremely happy with the service that I received, the respect that I was shown, and the price that we agreed on. This was the second vehicle that I have purchased from Keffer VW, and I have been extremely pleased with this dealership, including the servicing of my previous vehicle More

I found Keiffer on the internet, and called their toll free number. Tim Black answered and I was immediately impressed with his effort to find me the exact car I was looking for. He found the car, and c free number. Tim Black answered and I was immediately impressed with his effort to find me the exact car I was looking for. He found the car, and called me back in about 5 minutes. We discussed price and had a deal within another 5 minutes. No hassels, no game playing. Keiffer is located about 100 miles away from where we live, and at no additional charge Tim offered to have the car delivered to our house along with the paperwork for all signatures. Tim Black is a great example of what Customer Service is all about. More

Our experience at this dealership was overall a very positive one. The two sales people we worked with were knowledgable and friendly. The only negative was that finalizing the deal and getting to the s positive one. The two sales people we worked with were knowledgable and friendly. The only negative was that finalizing the deal and getting to the signing table took a bit longer than I expected. The dealership was very busy the day we were there. That's a testament to the quality of their cars. More

Asides from Jim T, my original sales person, the rest of Keffer seem to be a bunch of scammers. I am currently trying to work through a bait and switch game they are playing. Mid April I leased a 2012 GTI, Keffer seem to be a bunch of scammers. I am currently trying to work through a bait and switch game they are playing. Mid April I leased a 2012 GTI, there was no question which one I wanted because I walked LT out to the exact car. After getting the run around during financing (they were very hesistant to give me the exact numbers for the sales price, money factor, residual values), they would only ever talk monthly payments, which is terrible, we finally agreed on something and proceeded to do all the paperwork. Fast foward a week and I get a call from LT saying that "we put the wrong VIN number on all your paperwork, give me the VIN on the car you have and I'll get back to you." Of course he doesn't, it takes 2 phone calls from me to even get a response. So I get sick of waiting for answers and call VWoA 4 days later to get my case sent to a regional manager. Regional manager returns my call and tells me to call the dealership and speak to Dan, who really wants to help me. I call Dan and he tells me the car I am driving is some sort of courtesy vehicle which should not have been sold and the car which I "really" signed for (the VIN on my paper work) is still sitting on the lot and he would be more than happy to bring that car to me. The only thing is the car on the lot is a cheaper trim GTI (which I know, but apparrently he doesn't, because he said he would go out and look at the car to see what trim it was and call me back, which he never did). So not only am I annoyed that I no longer can keep the car I really wanted (they told me there is no way I can keep this current GTI), I am probably going to be stuck with a GTI that is worse and in a color I did not want. Keffer Volkswagen is pulling some weird bait and switch on me, getting me to sign paperwork on a completely different vehicle than then one (which was sitting right outside the front door, because I test drove it twice!) so they could get the deal done. As a warning to all future shoppers, please check the VIN on your paperwork with your car before leaving the lot. In my excitement, I did not do this. More

Excellent customer service. Brian was very courteous and well informed. The staff at Keffer Volkswagon did all they could to assure that I would get into a vehicle that I desired. well informed. The staff at Keffer Volkswagon did all they could to assure that I would get into a vehicle that I desired. More